I have been here 4 times, but after my last visit I said NO MORE. While they do a good job on nails their customer service is terrible. The first time I came, I had made an appointment based on Yelp r... Read More
I have been here 4 times, but after my last visit I said NO MORE. While they do a good job on nails their customer service is terrible. The first time I came, I had made an appointment based on Yelp reviews with the owner/manager. She was friendly and courteous and did a fantastic job on my nails. Before I left she told me that it was not necessary to request her personally because she trained all her nail techs to do quality work. I referred many people to the salon based on that excellent experience. Taking her advice I came back and brought my cousin with me and asked for whoever was available. I have to say that we had a different experience. We were barely greeted and then given no instructions, except "pick your color". Finally after standing there wondering what was next, someone told us to "go over there", waving in the general area of the chairs with basins. I started over there and was told "no no!" and pointed to an area to sit and wait. The tech that did my nails was not friendly and barely spoke to me. My cousin's tech was quiet but polite. The work was ok,, but the techs clearly care nothing about customer service; pulling your feet and pushing them in water instead of saying "please put them up, in water" etc. There is no conversation, no interest in you as a human being, no goodbye, come again, smile..nothing. This was my experience the next 2 times also. I continued to come here because the work was good and I was new to area. On my last visit I walked into an empty salon, no customers, with many techs. When I walked in they all looked at me and laughed. They never offered any explanation, I guess it was a private joke. I asked if I could get mani pedi and they said yes, but no one got up or said anything else, they continued talking and laughing until I asked what was I suppose to do. They said "pick your color". I always bring my own polish and so I told them that. Finally one of them went to the chair area and started filling a basin, still not acknowledging me or telling me what to do. I said "are you doing my nails, should I come over there?" and she said yes. I sat down and put my feet in. She continued to talk to other techs, ignoring me. The entire appintment was that way. They all laughed and joked with each other, ignoring other customers who came in and yelling jokes across salon in another language and laughing. When my toenails and finger nails were done, I paid ($50 for mani pedi..which seems high) I was told to "go over there". I assumed it was the drying table she was pointing to, so I went there but no one turned it on or gave instructions and I had to figure it out. No one told me how long to stay there, so I finally checked my own nails and walked out, with tissue still wrapped around my toes. I got no "goodbye", no "thank you", no "come again". So I won't.To the manager. You might mention to your techs that a big part of the salon experience is to feel like you are being cared for. For many women with hard jobs, stressful lives, kids, health conditions, this is something we very much look forward to and anticipate. We want to have one day where we feel like our needs are met. To take money out of our budgets for this luxury is a big deal to many women, but worth every penny and worth doing every month if we leave feeling good. In return for that good experience we tip well..at least I do..so it benefits your techs to give that experience.Note: For those sensitive to chemical smell, this salon has very strong chemical smell and no ventilation that I could see. Read Less