I am writing this review to counter what was said regarding the bridal party that came in on 6.14.18. I was there the whole time and watched the whole situation unfold.
First off I have been going t... Read More
I am writing this review to counter what was said regarding the bridal party that came in on 6.14.18. I was there the whole time and watched the whole situation unfold.
First off I have been going to Tina's since 2003. She is by far the most outstanding nail tech I have ever had do my nails, and I have been to SEVERAL. Her staff are on point and that is cause she runs a tight ship which rightfully so. She wants her customers to be treated fair, with respect, and with great quality. ALL of which happens everyday!
Now back to the situation with the SNOWFLAKES!!! First, they made their appt. 3 days prior for a party of 10 I believe. At the time of their booking (3 days prior) they were informed that not all of them would be worked on at the same time due to it being such short notice and there not being enough techs scheduled. The MOB said that was fine and that they could wait. Second, they only booked time for pedicures, at which point, upon arrival decided to add in manicures, SNS, and gel. All of which, speaking from experience, takes a lot longer which then takes that tech away from helping the next SNOWFLAKE in line. Third, not one of them mentioned to their nail tech or the receptionist about them all having to have the same color. IF that were the case the girl that was finished 1st should've stopped the tech at the time she was having her toes painted and said "I'm sorry but that is the wrong color" and might I mention on a side note that the TECHS DON'T EVER PICK OUT THE COLOR!!!! So that is a failure on the SNOWFLAKES part. Once the LEAD SNOWFLAKE (bride) examined, after she had been already pacing back and forth watching like a hawk, the work being done not saying a word, she decides she doesn't like the color her friend picked she made her change the color, at which point would cost her. Anytime there is a polish change there is a charge and rightfully so considering its taking the tech to redo something that wasn't necessary. I mean why does it matter if EVERY SNOWFLAKE is matching exactly? Are they planning on taking pics of just their feet and hands? Fourth, the receptionist did her job in a very nice but confident way letting them know everything that they needed to know. It isn't her fault that not one of them mentioned they all wanted the SAME color. Not only that if that were the case why didn't the LEAD SNOWFLAKE make the appt instead of asking her mother, and letting Tina's know that they all needed to be matching. What if there wasn't enough of the color to put on all of them? BE PREPARED SNOWFLAKES BE PREPARED!!!! Fifth, there was absolutely no YELLING involved. I guess talking to someone in a normal tone to these SNOWFLAKES is considered yelling cause heaven forbid they are talked to in anything above a whisper.
Anyway, enough about them, the point is Tina's is a very well known and sought after nail salon not only in Hendersonville, but the Nashville area. They do exceptional work and Tina is not going to let her staff do half a half ass job. IF that were the case she wouldn't be the successful person she is. Also, make sure when you go, not only Tina's but anywhere, you know what you want done and you COMMUNICATE that to the tech. It's not hard people! Read Less