If you want want your Shellac to start peeling within less than 2 days of getting it done, then this is definitely the place for you. If I could give this place no stars, I would in a heartbeat. I rec... Read More
If you want want your Shellac to start peeling within less than 2 days of getting it done, then this is definitely the place for you. If I could give this place no stars, I would in a heartbeat. I recently moved to the area & was looking for a new nail salon close to home. After reading the previous reviews, I still decided to give this place a try one day while riding by in need of a mani/ pedi for the upcoming Thanksgiving holiday. I wish I had just kept driving. This place has no kind of ambiance or atmosphere whatsoever. There was barely any music playing, if any was playing at all. There was not a single tv. The decor was blah. And if that's the case, you'd think these ladies would compensate with their customer service...NOT! I was greeted promptly by a friendly lady when I first came in, however, it all quickly went downhill from there. I had Shellac on already. Instead of having me soak the Shellac off, which is the proper way to remove it, she tried to take a drill to my real nails. I told her there would be no drill used on my nails whatsoever. Instead of respecting my wishes, she kept trying to talk me into it & repeatedly attempted to use the drill. I had to tell her no multiple times. I've worn Shellac for years & never once have I had it removed with a drill. This was not my 1st rodeo, so I am definitely not naive enough to fall for her explanation that a drill was needed to remove Shellac from my natural nails. After my repeat refusals, she finally wrapped my nails with acetone I foil to remove the Shellac.Now on to the pedicure, done by a different tech. When I tell you this lady CLEARLY did not want to be at work, I mean it. She dragged along, had an extremely nonchalant, uncaring demeanor, & didn't even say hi before she sat down & started working on my feet. In fact, I don't recall her saying anything at all & just looking down. When she got her tools, I politely asked if they used new utensils from an unopened package (which is necessary for the sake of cleanliness). Ofcourse, she acted as if she didn't understand me nor did she try to. Another tech who was sitting within earshot answered for her by saying that they "sterilize" their tools. I told her that I didn't see any tools cleaned or sterilized in my presence. She spoke to my tech in their language. Then my tech started "cleaning" the tools with acetone (as if I were too dumb to see that it was clearly acetone, which is not suitable for cleaning but for removing polish). My tech still had not said anything to me nor had anyone directly answered my question. So, I asked again & was ignored at 1st. But I refused to be ignored when my health was at risk. When they saw I wasn't going to let the issue go, my tech (who still had not said 1 word), abruptly got up & another tech took over my pedicure. She came with utensils that had supposedly been sterilized (still not in my presence & not new out of the package). She didn't say a word. Another tech had been on her cell the entire time & decided to chime in & say that I could buy utensils from them & bring them in whenever I came for a service. I thought that was absolutely absurd. I immediately asked what was going on & why my tech had gotten up. She said that the other tech had an appointment to tend to. I did not appreciate the silent treatment then abrupt change in techs without a word, all just for asking a simple question. Nor did I appreciate being asked to buy utensils. They had already rubbed me the wrong way. However, at that point I decided to stick it out. I looked at the menu of services & saw that a pedi was $25 & a Gel mani was $35.There was another customer in there who was noticeably upset because they decided to take her as a walk in while making a woman with an appointment wait an hour. The walk in clearly objected to being seen before someone else with an appointment. She said several times that it was unfair for her to be waited on ahead of someone with an appointment , however they ignored her repeatedly.Near the end of my mani, the tech excused herself saying she had to call her husband. When it came time to pay, the tech was back on her phone & charged me $61. I asked how much the services were, she said $26 for the pedi & $35 for the mani. I knew what the menu said, but my service had been so terrible that the $1 she overcharged would be her tip. So, I didn't fight it.To make matters worse, I got my nails done on Monday night & they didn't even last until Thanksgiving Day (Thursday). They started peeling 2 days later. This place is a disaster, & I'll never go back. Read Less