Serenity Nail Spa
Franklin, Tennessee
Reviews
Jennifer Brooks
25 Jun 2018
REPORT
I walked into their shop around 1:30 and all employees were with customers, good. Walked over to pick out a nail color for my pedicure, walked back to the check-in stand, no place to write a name so...
I walked into their shop around 1:30 and all employees were with customers, good. Walked over to pick out a nail color for my pedicure, walked back to the check-in stand, no place to write a name so I sit. A woman walks up, doesn't acknowledge me so I speak up and ask if I should sign in. She looks at me and walks away. Okay. 10 mins go by and I hear them talking amongst themselves on what to order for lunch and the woman is taking everyone's order. She walks up to the front, asks what I'd like done and says it would be about a 20min wait and "are you sure you want to wait?" Yes, please. I sit down, she looks over some papers, checks someone out (with a credit card) they sign and leave. She looks at me and says "we are only accepting cash and check today, our credit card machine isn't working."
I appreciate honesty over anything and a simple, we are taking lunch break right now but I can get you first thing if you come back in 30mins, would have been appreciated.
Kristi B
2 Jun 2018
REPORT
I stopped in here to get a plain manicure and asked to have my nails buffed. So very simple, easy manicure. $18 later and my nails weren’t buffed and she spent all of one minutes giving me a massage w...
I stopped in here to get a plain manicure and asked to have my nails buffed. So very simple, easy manicure. $18 later and my nails weren’t buffed and she spent all of one minutes giving me a massage with a warm towel. The facility was clean and got me in within 20 minutes. But they lost the opportunity to earn a return client.
Jennifer Wheeler
30 Apr 2018
REPORT
Great pedicure. I had foot surgery a year and a half ago. This is the first pedicure I’ve had with no pain. She was gentle with my foot. Great experience. Definitely coming back.
Perrishea Johnson
30 Mar 2018
REPORT
Daisy was my nail tech. She did an amazing job. Took her time and paid attention to detail. A lot better than other shops I’ve been to.
2CA.bulldogs
12 Mar 2018
REPORT
Absolutely love the staff! Always get my mani and Pedi's here! They do the best in making sure your nails are done right and if you aren't happy they will gladly redo anything that you aren't satisfie...
Absolutely love the staff! Always get my mani and Pedi's here! They do the best in making sure your nails are done right and if you aren't happy they will gladly redo anything that you aren't satisfied with.
Lilly Roberson
10 Mar 2018
REPORT
I went in to get my brows waxed and it was the worst experience. They look terrible. I thought I was clear that I didn't want too much taken off, but obviously not because she stripped half my damn br...
I went in to get my brows waxed and it was the worst experience. They look terrible. I thought I was clear that I didn't want too much taken off, but obviously not because she stripped half my damn brow off. At That point there's nothing to do but say thanks and leave.
I've honestly been crying all day. They look so bad. It took me years to love my thick brows and she stripped that away and now I'm back to hating them again, and after how hard I've worked to love that particular part of my self, it's a really awful feel.
If you need to get your eyebrows done, go anywhere but here.
Riss Phill
27 Dec 2017
REPORT
I love the natural nails and the cleanliness but you dont really get a good hand massage... maybe a min each hand and it feels rushed. There are 2 people doing 7 sets of nails at a time. I keep goin...
I love the natural nails and the cleanliness but you dont really get a good hand massage... maybe a min each hand and it feels rushed. There are 2 people doing 7 sets of nails at a time. I keep going because of the result but the experience feels rushed.
Tanya Redmond
16 Dec 2017
REPORT
I was in tonight to get the nail dip. The young man did not do it right and tried to fix but my nails are bumpy and not smooth, my cuticle are cut from the manicure on 4 fingers. Was not impressed ...
I was in tonight to get the nail dip. The young man did not do it right and tried to fix but my nails are bumpy and not smooth, my cuticle are cut from the manicure on 4 fingers. Was not impressed for first visit will call to see if they will fix the issue and if they do will give them one more try. Cost to much to not be right. Will follow up on results on if they fix the issue. Follow up: Went back on Friday they did my nails again and they are perfect!!! Will be a continued costumer. Thank you!
Bonnie Ward Benham
23 Oct 2017
REPORT
Have gone here for several years. Nice people, excellent service. I'm hooked on Natural nails!
Amy G.
6 Oct 2017
REPORT
This was my second time here. I don't recall my first experience because it was over a year ago. However, my experience yesterday I do recall. I had a pedicure first. The gentleman, Huey (?), was a pl...
This was my second time here. I don't recall my first experience because it was over a year ago. However, my experience yesterday I do recall. I had a pedicure first. The gentleman, Huey (?), was a pleasure and did a great job on my basic pedi. I was then shuffled to a lady, that I will not name, that did a real bang up job on my dip manicure... I will let the picture speak for itself. This is my first negative YELP review but I feel as if it's my duty to bring attention to how horrible they look. I paid, tipped and left thinking "What in the actual f#$%". Ill never go back.
Melissa T.
12 Aug 2017
REPORT
This was my second time getting a pedicure at Serenity Nails Spa. The first time was wonderful. Today, was a different story. I made an appointment and once I got back to the chair the lady info...
This was my second time getting a pedicure at Serenity Nails Spa. The first time was wonderful. Today, was a different story. I made an appointment and once I got back to the chair the lady informed me they were short staffed. When she started to cut my nails there was already a piece of toe nail in the clippers. She tried to pull it away really quickly before I could see. It was disgusting. I informed them at the front desk of the issue and the man was very apologetic and informed me they sanitize everything-but maybe that is just when they have the time. Each step in the pedicure I got was very rushed. Very disappointing.
Brenda Guinn
29 Jul 2017
REPORT
I've never wrote a review in my life, but I absolutely do not care for this place. 10/10 don't recommend. First of all, when I got there I had to wait for awhile to get my nails done. I looked on the...
I've never wrote a review in my life, but I absolutely do not care for this place. 10/10 don't recommend. First of all, when I got there I had to wait for awhile to get my nails done. I looked on the ground and there is dust and acrylics just laying under my feet, DIRTY. the girl who did my nails did not talk to me, and would stop to dial a number every 5-10 minutes and sat there and talked on the phone almost the whole time. She also cut my cuticle! I had a very unpleasant time and I don't think I want to go back. The only good thing is my acrylics look good..so far. I don't know how anyone says this place is clean.
Kim
13 Jul 2017
REPORT
My sister and I went to this salon for manicures. Days after the manicure my sisters finger nails turned brown. I went back and asked the manager why this happened and she told me my sister must hav...
My sister and I went to this salon for manicures. Days after the manicure my sisters finger nails turned brown. I went back and asked the manager why this happened and she told me my sister must have stained something with her hands or got them dirty cooking (she won't even touch dirt left alone either of those).
I'm really disappointed with how the manager didn't handle a resolution (sister lives out of state and can't come back). This was my go- to nail salon but not anymore.
peyton cole
7 Jul 2017
REPORT
This was the first place I have ever been to to get my nails done and I wouldn't go anywhere else. I love this place so much. I have had so many amazing experiances. They are very focused and very tal...
This was the first place I have ever been to to get my nails done and I wouldn't go anywhere else. I love this place so much. I have had so many amazing experiances. They are very focused and very talented. If I could give you 10 starts I would!!!!
Anna Sin
24 May 2017
REPORT
I am mama of 9 months baby who useall y at home moust of the time, so I had a mother's time for my self today, and at the salon , I have a very good time with fix my nails, thank you Wou ( I hope I sp...
I am mama of 9 months baby who useall y at home moust of the time, so I had a mother's time for my self today, and at the salon , I have a very good time with fix my nails, thank you Wou ( I hope I spelled right his name), he is good and care person looks like and he did my pedicure and manicure and u left happy
Susan Wilkinson
22 May 2017
REPORT
Great people and always a wonderful experience! They stay busy but always have time for their customers!!
Jennifer C.
10 May 2017
REPORT
Every time I come to get my nails done they do an amazing job! I have super short nails, and typically a gel manicure can turn into a mess, but they do a perfect job every single time! I've started br...
Every time I come to get my nails done they do an amazing job! I have super short nails, and typically a gel manicure can turn into a mess, but they do a perfect job every single time! I've started bringing my mother as well and she could not be happier with her nails! The service is wonderful, and everybody is always so great to talk to!!
Kelley Rees Madden
19 Mar 2017
REPORT
I never rate places but felt I needed to! They rushed giving me natural nails- and it still took 1.5 hours! They look horrible all bumpy, gunk is all over my hands. I am very disappointed! For 35 buck...
I never rate places but felt I needed to! They rushed giving me natural nails- and it still took 1.5 hours! They look horrible all bumpy, gunk is all over my hands. I am very disappointed! For 35 bucks (before a tip!) save your money and go somewhere else. I feel like that was such a waste
Stephanie W
24 Feb 2017
REPORT
Haven't been able to find that perfect nail salon since moving back to the city, and this place really did a great job, I am so pleased with my nails and eyebrow waxing.
Holly R.
5 Dec 2015
REPORT
I love these people! I had the BEST pedicure today. My heels were embarrassing. Phomma (Kim) really took her time and made them smooth. It usually takes back to back pedicures when they are this bad. ...
I love these people! I had the BEST pedicure today. My heels were embarrassing. Phomma (Kim) really took her time and made them smooth. It usually takes back to back pedicures when they are this bad. Emmi does my nails. I have an allergy to the bonding agent. If it touches my skin in a day it's like my fingers were cut under the nail edge with a razor. She is careful and goes the extra mile. I highly recommend them!
Kendra S.
2 Aug 2015
REPORT
I am VERY picky about my nails... Yes, I will have them redone if I see a mistake or blemish or ask to have that small piece of cuticle cut off that may have been missed... I was SO happy with the ser...
I am VERY picky about my nails... Yes, I will have them redone if I see a mistake or blemish or ask to have that small piece of cuticle cut off that may have been missed... I was SO happy with the service and final product! I went in on my lunch break (only had 1 hour to spare) for a gel manicure. Pheoma did a fabulous job with 10 minutes to spare! This was two weeks ago and I am just now needing to have them redone-- I will be going back in tomorrow!
Adrian D.
23 Jun 2015
REPORT
I have been here twice. Once for a gel manicure and another time for a pedicure. The gel manicure was sloppy and lopsided. It looked horrible and I was charged more than I usually do. My pedicure ex...
I have been here twice. Once for a gel manicure and another time for a pedicure. The gel manicure was sloppy and lopsided. It looked horrible and I was charged more than I usually do. My pedicure experience was the same. I asked for my nails to be shorted but I ended up having to give myself another pedicure as soon as I arrived home. Save your money and either go somewhere else or do it yourself.
Crystal I.
8 Jun 2015
REPORT
I just came here for the first time. They were very friendly and did a wonderful job! It was very relaxing and clean. Phomma did a lovely job! I will return!
Carly R.
29 Mar 2015
REPORT
Rude and my nails looks worse than they did when I went in. How can a new business afford to act like this? They Just opened and I live close and I could have easily been a client to come in once a we...
Rude and my nails looks worse than they did when I went in. How can a new business afford to act like this? They Just opened and I live close and I could have easily been a client to come in once a week. They will not receive my business again.
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Please call
(615) 472-1243
Business Hours
Monday
Mon
09:30AM-19:00PM
Tuesday
Tue
09:30AM-19:00PM
Wednesday
Wed
09:30AM-19:00PM
Thursday
Thu
09:30AM-19:00PM
Friday
Fri
09:30AM-19:00PM
Saturday
Sat
09:30AM-19:00PM
Sunday
Sun
12:00PM-18:00PM
Popular Hours
6a
12p
6p
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Serenity Nail Spa
Franklin, Tennessee
Business Hours
Monday
09:30AM-19:00PM
Tuesday
09:30AM-19:00PM
Wednesday
09:30AM-19:00PM
Thursday
09:30AM-19:00PM
Friday
09:30AM-19:00PM
Saturday
09:30AM-19:00PM
Sunday
12:00PM-18:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Jennifer Brooks
25 Jun 2018
I walked into their shop around 1:30 and all employees were with customers, good. Walked over to pick out a nail color for my pedicure, walked back to the check-in stand, no place to write a name so...
I walked into their shop around 1:30 and all employees were with customers, good. Walked over to pick out a nail color for my pedicure, walked back to the check-in stand, no place to write a name so I sit. A woman walks up, doesn't acknowledge me so I speak up and ask if I should sign in. She looks at me and walks away. Okay. 10 mins go by and I hear them talking amongst themselves on what to order for lunch and the woman is taking everyone's order. She walks up to the front, asks what I'd like done and says it would be about a 20min wait and "are you sure you want to wait?" Yes, please. I sit down, she looks over some papers, checks someone out (with a credit card) they sign and leave. She looks at me and says "we are only accepting cash and check today, our credit card machine isn't working."
I appreciate honesty over anything and a simple, we are taking lunch break right now but I can get you first thing if you come back in 30mins, would have been appreciated.
Kristi B
2 Jun 2018
I stopped in here to get a plain manicure and asked to have my nails buffed. So very simple, easy manicure. $18 later and my nails weren’t buffed and she spent all of one minutes giving me a massage w...
I stopped in here to get a plain manicure and asked to have my nails buffed. So very simple, easy manicure. $18 later and my nails weren’t buffed and she spent all of one minutes giving me a massage with a warm towel. The facility was clean and got me in within 20 minutes. But they lost the opportunity to earn a return client.
Jennifer Wheeler
30 Apr 2018
Great pedicure. I had foot surgery a year and a half ago. This is the first pedicure I’ve had with no pain. She was gentle with my foot. Great experience. Definitely coming back.
Perrishea Johnson
30 Mar 2018
Daisy was my nail tech. She did an amazing job. Took her time and paid attention to detail. A lot better than other shops I’ve been to.
2CA.bulldogs
12 Mar 2018
Absolutely love the staff! Always get my mani and Pedi's here! They do the best in making sure your nails are done right and if you aren't happy they will gladly redo anything that you aren't satisfie...
Absolutely love the staff! Always get my mani and Pedi's here! They do the best in making sure your nails are done right and if you aren't happy they will gladly redo anything that you aren't satisfied with.
Lilly Roberson
10 Mar 2018
I went in to get my brows waxed and it was the worst experience. They look terrible. I thought I was clear that I didn't want too much taken off, but obviously not because she stripped half my damn br...
I went in to get my brows waxed and it was the worst experience. They look terrible. I thought I was clear that I didn't want too much taken off, but obviously not because she stripped half my damn brow off. At That point there's nothing to do but say thanks and leave.
I've honestly been crying all day. They look so bad. It took me years to love my thick brows and she stripped that away and now I'm back to hating them again, and after how hard I've worked to love that particular part of my self, it's a really awful feel.
If you need to get your eyebrows done, go anywhere but here.
Riss Phill
27 Dec 2017
I love the natural nails and the cleanliness but you dont really get a good hand massage... maybe a min each hand and it feels rushed. There are 2 people doing 7 sets of nails at a time. I keep goin...
I love the natural nails and the cleanliness but you dont really get a good hand massage... maybe a min each hand and it feels rushed. There are 2 people doing 7 sets of nails at a time. I keep going because of the result but the experience feels rushed.
Tanya Redmond
16 Dec 2017
I was in tonight to get the nail dip. The young man did not do it right and tried to fix but my nails are bumpy and not smooth, my cuticle are cut from the manicure on 4 fingers. Was not impressed ...
I was in tonight to get the nail dip. The young man did not do it right and tried to fix but my nails are bumpy and not smooth, my cuticle are cut from the manicure on 4 fingers. Was not impressed for first visit will call to see if they will fix the issue and if they do will give them one more try. Cost to much to not be right. Will follow up on results on if they fix the issue. Follow up: Went back on Friday they did my nails again and they are perfect!!! Will be a continued costumer. Thank you!
Bonnie Ward Benham
23 Oct 2017
Have gone here for several years. Nice people, excellent service. I'm hooked on Natural nails!
Amy G.
6 Oct 2017
This was my second time here. I don't recall my first experience because it was over a year ago. However, my experience yesterday I do recall. I had a pedicure first. The gentleman, Huey (?), was a pl...
This was my second time here. I don't recall my first experience because it was over a year ago. However, my experience yesterday I do recall. I had a pedicure first. The gentleman, Huey (?), was a pleasure and did a great job on my basic pedi. I was then shuffled to a lady, that I will not name, that did a real bang up job on my dip manicure... I will let the picture speak for itself. This is my first negative YELP review but I feel as if it's my duty to bring attention to how horrible they look. I paid, tipped and left thinking "What in the actual f#$%". Ill never go back.
Melissa T.
12 Aug 2017
This was my second time getting a pedicure at Serenity Nails Spa. The first time was wonderful. Today, was a different story. I made an appointment and once I got back to the chair the lady info...
This was my second time getting a pedicure at Serenity Nails Spa. The first time was wonderful. Today, was a different story. I made an appointment and once I got back to the chair the lady informed me they were short staffed. When she started to cut my nails there was already a piece of toe nail in the clippers. She tried to pull it away really quickly before I could see. It was disgusting. I informed them at the front desk of the issue and the man was very apologetic and informed me they sanitize everything-but maybe that is just when they have the time. Each step in the pedicure I got was very rushed. Very disappointing.
Brenda Guinn
29 Jul 2017
I've never wrote a review in my life, but I absolutely do not care for this place. 10/10 don't recommend. First of all, when I got there I had to wait for awhile to get my nails done. I looked on the...
I've never wrote a review in my life, but I absolutely do not care for this place. 10/10 don't recommend. First of all, when I got there I had to wait for awhile to get my nails done. I looked on the ground and there is dust and acrylics just laying under my feet, DIRTY. the girl who did my nails did not talk to me, and would stop to dial a number every 5-10 minutes and sat there and talked on the phone almost the whole time. She also cut my cuticle! I had a very unpleasant time and I don't think I want to go back. The only good thing is my acrylics look good..so far. I don't know how anyone says this place is clean.
Kim
13 Jul 2017
My sister and I went to this salon for manicures. Days after the manicure my sisters finger nails turned brown. I went back and asked the manager why this happened and she told me my sister must hav...
My sister and I went to this salon for manicures. Days after the manicure my sisters finger nails turned brown. I went back and asked the manager why this happened and she told me my sister must have stained something with her hands or got them dirty cooking (she won't even touch dirt left alone either of those).
I'm really disappointed with how the manager didn't handle a resolution (sister lives out of state and can't come back). This was my go- to nail salon but not anymore.
peyton cole
7 Jul 2017
This was the first place I have ever been to to get my nails done and I wouldn't go anywhere else. I love this place so much. I have had so many amazing experiances. They are very focused and very tal...
This was the first place I have ever been to to get my nails done and I wouldn't go anywhere else. I love this place so much. I have had so many amazing experiances. They are very focused and very talented. If I could give you 10 starts I would!!!!
Anna Sin
24 May 2017
I am mama of 9 months baby who useall y at home moust of the time, so I had a mother's time for my self today, and at the salon , I have a very good time with fix my nails, thank you Wou ( I hope I sp...
I am mama of 9 months baby who useall y at home moust of the time, so I had a mother's time for my self today, and at the salon , I have a very good time with fix my nails, thank you Wou ( I hope I spelled right his name), he is good and care person looks like and he did my pedicure and manicure and u left happy
Susan Wilkinson
22 May 2017
Great people and always a wonderful experience! They stay busy but always have time for their customers!!
Jennifer C.
10 May 2017
Every time I come to get my nails done they do an amazing job! I have super short nails, and typically a gel manicure can turn into a mess, but they do a perfect job every single time! I've started br...
Every time I come to get my nails done they do an amazing job! I have super short nails, and typically a gel manicure can turn into a mess, but they do a perfect job every single time! I've started bringing my mother as well and she could not be happier with her nails! The service is wonderful, and everybody is always so great to talk to!!
Kelley Rees Madden
19 Mar 2017
I never rate places but felt I needed to! They rushed giving me natural nails- and it still took 1.5 hours! They look horrible all bumpy, gunk is all over my hands. I am very disappointed! For 35 buck...
I never rate places but felt I needed to! They rushed giving me natural nails- and it still took 1.5 hours! They look horrible all bumpy, gunk is all over my hands. I am very disappointed! For 35 bucks (before a tip!) save your money and go somewhere else. I feel like that was such a waste
Stephanie W
24 Feb 2017
Haven't been able to find that perfect nail salon since moving back to the city, and this place really did a great job, I am so pleased with my nails and eyebrow waxing.
Holly R.
5 Dec 2015
I love these people! I had the BEST pedicure today. My heels were embarrassing. Phomma (Kim) really took her time and made them smooth. It usually takes back to back pedicures when they are this bad. ...
I love these people! I had the BEST pedicure today. My heels were embarrassing. Phomma (Kim) really took her time and made them smooth. It usually takes back to back pedicures when they are this bad. Emmi does my nails. I have an allergy to the bonding agent. If it touches my skin in a day it's like my fingers were cut under the nail edge with a razor. She is careful and goes the extra mile. I highly recommend them!
Kendra S.
2 Aug 2015
I am VERY picky about my nails... Yes, I will have them redone if I see a mistake or blemish or ask to have that small piece of cuticle cut off that may have been missed... I was SO happy with the ser...
I am VERY picky about my nails... Yes, I will have them redone if I see a mistake or blemish or ask to have that small piece of cuticle cut off that may have been missed... I was SO happy with the service and final product! I went in on my lunch break (only had 1 hour to spare) for a gel manicure. Pheoma did a fabulous job with 10 minutes to spare! This was two weeks ago and I am just now needing to have them redone-- I will be going back in tomorrow!
Adrian D.
23 Jun 2015
I have been here twice. Once for a gel manicure and another time for a pedicure. The gel manicure was sloppy and lopsided. It looked horrible and I was charged more than I usually do. My pedicure ex...
I have been here twice. Once for a gel manicure and another time for a pedicure. The gel manicure was sloppy and lopsided. It looked horrible and I was charged more than I usually do. My pedicure experience was the same. I asked for my nails to be shorted but I ended up having to give myself another pedicure as soon as I arrived home. Save your money and either go somewhere else or do it yourself.
Crystal I.
8 Jun 2015
I just came here for the first time. They were very friendly and did a wonderful job! It was very relaxing and clean. Phomma did a lovely job! I will return!
Carly R.
29 Mar 2015
Rude and my nails looks worse than they did when I went in. How can a new business afford to act like this? They Just opened and I live close and I could have easily been a client to come in once a we...
Rude and my nails looks worse than they did when I went in. How can a new business afford to act like this? They Just opened and I live close and I could have easily been a client to come in once a week. They will not receive my business again.
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