First off- I want to post this more as a BUYER BEWARE than anything else and this is to reflect more so on whoever runs the front desk and NOT the nail techs. I went here yesterday for the first time ... Read More
First off- I want to post this more as a BUYER BEWARE than anything else and this is to reflect more so on whoever runs the front desk and NOT the nail techs. I went here yesterday for the first time with a friend who had been before. We weren't seated on the same side of the room, but that's fine, not a big deal. I needed a fill and a gentleman came over and began my service. Everything went fine until it came to doing the color. When I came in, I had polish over my entire nails with ombré glitter on top. The man, whose name I do not know, applied the color on my nails and then began the glitter but seemed confused as to what I wanted. I pulled up a picture of what I had when I came in (that he also had just taken off). It just wasn't working out. No big deal. The tech next to me, Genesis, looked up ombré glitter on Pinterest on her phone, went to the back and returned with a new female nail tech, who was super sweet. The ombré wasn't working out and was looking more like a big glob on my nail. The tech said the glitter polish was thick, so I suggested adding thinner to it to make it easier to apply. Before she did the last two nails, she added thinner. In this whole process, there were many times of having to completely remove the polish and start completely over. At this point, my friend had been done for a while, and I felt like I just wanted to go and I almost felt bad to keep asking her to redo it- but I also wanted what I came in for and was paying for. Again, I was not mad at anyone! I ended up finally accepting it for what it was and left. My friend and I headed down to the pub a few doors down for a bite to eat and the more I looked at the nails, the less I wanted to keep them on for another 2-3 weeks, so I figured I'd just head back down and ask them to redo them completely, sans glitter. Seems reasonable! I walk back in and explain that I'm not pleased with how my nails turned out and that I am not trying to be rude but just don't like the way it looks and would prefer to have this polish removed and just do a solid color and skip the ombré. The lady at the front isn't the friendliest but tells me to go to the back after I picked my color. A new nail tech sits down, I apologize for making her do this, as the tech who had done the ombré was sitting right next to me, almost confused as to why I was back, which made me feel bad. I felt like it was an insult to her work when I think a major part of it looking the way it did was because of the thick glitter. Anyway, the new tech painted my nails the color I had before, was very pleasant and even brought some purple glitter in a pot and asked if I would like to try that. Clearly, she was trying to accommodate me and make sure I was satisfied. For that, I give a 5 star! She worked diligently on my nails, and while what I left with was an improvement, it wasn't exactly what I was going for- but at that point, I was giving up. Again, still not mad.Once my nails are dry, the tech takes me to the front desk "to pay." TO PAY?? The lady who runs the front desk looks at my nails and says, "$10." I said, "wait, I came back to have what I paid for before corrected because I was dissatisfied; I am willing to tip her for her time because she did me a favor, but I don't see why I should pay again." The front desk lady gets an attitude and tells me that because I left, that's why this is an issue, and that I should have said something when I was still in the salon and that this tech who just did my nails needs to be paid for her time. I explained that I would have gone to the same tech who had done what I wanted fixed from before and that I had tried a few times before when I was there to get it done the way I wanted, even went through 2 different techs and began to feel so awkward about it that I felt like I was being insulting and decided to just go ahead and leave- plus my friend needed to go and was on a time crunch. I literally never left the strip mall. I explained that, too. I had literally had this service done about 2 hours prior. We argued back and forth and she finally said, "ok this time I won't make you pay but next time you say something when you're here." Confused and displeased with the attitude and how she handled this, I turned to Genesis and asked if I was being ridiculous and she said no. I then asked the nail tech who just did my nails if she was getting the raw end of this deal if I didn't pay but gave her a generous tip. She smiled and was VERY polite and said, "no, it's ok, you're the customer." --as in, the customer is always right!I have to say, the nail techs here are pretty friendly. I give them all 4 and 5 stars. The lady at the front doesn't even deserve 1 star. She should have explained that she would be charging me if she placed me with a new tech; not spring it on me as I go to leave. The lady at the front is why this is a 3 star review. Read Less