The woman that I dealt with here is EXTREMELY unpleasant. She is bitter, unmotivated, and by her own words, doesn't want to learn anything new (i.e. ombre, glitter tips, basically anything besides fre... Read More
The woman that I dealt with here is EXTREMELY unpleasant. She is bitter, unmotivated, and by her own words, doesn't want to learn anything new (i.e. ombre, glitter tips, basically anything besides french tips and full color. She literally said this to me). You work in a fashion based industry. Literally the main part of your job is to maintain current trends in nails so you can get the most business. I told her I would come back the next day when I had decided upon what I wa...nted (because she was unable to do a specific, simple nail design) and she flat out told me, "You won't be coming back tomorrow. You won't want to take the time out of your day." Btw, I did come back, I keep my word. I decided to give her the benefit of the doubt, maybe she had a bad day. NOPE! She was so grossly inadequate in the customer service department; when she said she couldn't do glitter tips with gel polish, I suggested that we could use regular polish. She told me it would be a waste of money and that she wouldn't do it if she was me. Are you kidding? I'm offering you money, trying to find a way to make it work, and all you can do is be negative? I was trying to make conversation and tell her that usually my gel nails chip within a week, and she told me that IF they're done RIGHT (and not cheaply) that they will last 2 weeks. The ones she did chipped within 4 days on multiple nails, and I wasn't doing anything extreme with my hands. Unfortunately, it happened the night before we were leaving on vacation (literally the reason I got them done), and I could not return for a fix or a refund. Other complaints - when I walked in the first day, the smell of chemicals was extremely overpowering. It made me sick to my stomach, blended with a strong incense that was trying and failing to cover the chemical smell. Room was sparse, I was unsure about if they sanitized their equipment, and their gel polish selection was limited. The second my friend's nails were done the first time I came in, she walked away and left the room. The only nice thing about this was the other nail tech. He was nice, understanding, and very friendly. I have no doubt he is the only thing keeping that business afloat. You'd be better off going to Orchid Nails a few blocks south, the only reason we didn't go there in the first place was because it was very late and they were full. See More Read Less