Excellent work product and AWESOME Customer Service! V and her crew are fabulous.
taryn alese
1 Jul 2018
REPORT
Probably one of the worst pedicures I had ever had in my life. Usually I go to Athenian, but they were booked full so decided to try Viva as my friend loves the place. So we go and are able to be seen... Read More
Probably one of the worst pedicures I had ever had in my life. Usually I go to Athenian, but they were booked full so decided to try Viva as my friend loves the place. So we go and are able to be seen rather quickly- the whole experience was quick. Apparently, this is what they are known for?.. which is great if you’re short on time, but a pedicure is a pampering session and I expect the tech to take their time to make sure I’m relaxed and also so they do a thorough and amazing job. This was not at all the case yesterday. He sped through from beginning to end. I never had my feet in water for more than 3 minutes (also the tubs/bowls have plastic bags in them which was new to me also), he did not file my nails at all, but just used nail clippers, aggressively was using the tools to clean under my toenails where it actually was a little painful at one point... and I thought he was going to saw off my feet when he was scrubbing the calluses/dead skin... all in all I was in my chair for about 35 minutes where at Athenian- one of the best pedicures I’ve had in Nashville/Brentwood, I was there for about an 1 and 10 minutes. The most positive part of my experience was the complimentary wine and because I paid cash, got 10% off. But with a service like this, I even feel like I overpaid for the quality of work I received. Obviously I won’t be returning and will let my friends know of my horrible experience. P.S. When I got home, I filed my toenails-what the tech should’ve done, but probably forgot because of how fast he was moving. Read Less
Kristi B
19 Jun 2018
REPORT
I went here for the 2nd time. Yes they are fast and have alot of technicians but you also feel rushed. This time I brought my daughter and she is pleased with her nails but she is 7. My technician A... Read More
I went here for the 2nd time. Yes they are fast and have alot of technicians but you also feel rushed. This time I brought my daughter and she is pleased with her nails but she is 7. My technician Albert didn't visit with me and did do a good job on my massage. I had a pedicure and gel nails with a design. I like doing designs and I was told they don't do alot of designs which is shocking for the size of staff they have. It has been 3 days and my gel polish is already starting to come off. Read Less
Crazy Things
18 Jun 2018
REPORT
Julie was my nail tech today. She is very friendly, personable & an amazing nail tech. I got a mani/pedi with gel polish for my mani. She did a nice design on my toes as well. Beautiful salon. Complim... Read More
Julie was my nail tech today. She is very friendly, personable & an amazing nail tech. I got a mani/pedi with gel polish for my mani. She did a nice design on my toes as well. Beautiful salon. Complimentary wine. Great conversation and tips for exploring Nashville! High quality customer service and atmosphere! Fair pricing. I couldn’t be happier! She took her time with me even though the salon was busy the entire time! Thanks Julie!
Jerrika Read Less
Savanna Newcomb
14 May 2018
REPORT
I've been coming on and off for four years. Really friendly, professional and personal great services!
Hannah Allen
24 Apr 2018
REPORT
Van at Viva Nails hooked me up! Great service, great staff, clean store, and a great experience! Thank you!
Dana Schroering
7 Apr 2018
REPORT
Best nail salon in the entire Nashville area! Super friendly staff, quality manicures and pedicures and they never make you wait! Can’t recomend this place enough. Worth the drive to Brentwood.
Corinne Shirley
10 Feb 2018
REPORT
I’ve been going to this salon since I was in high school (11 years ago) and it’s always great, but tonight exceeded my expectations! I broke a nail and went in to get it fixed; not only did Ruby help ... Read More
I’ve been going to this salon since I was in high school (11 years ago) and it’s always great, but tonight exceeded my expectations! I broke a nail and went in to get it fixed; not only did Ruby help me find my matching color, but she did it all for free! It was such a nice gesture and my nail exactly matches the other fingers! Thank you Ruby! Read Less
Julie Davy
13 Nov 2017
REPORT
Depends on what tech you get. Some are in a hurry and do lousy work. I️ attached a photo. Nana was in such a hurry at 4 pm when they close at 6pm, she cut my skin open doing my pedicure. Did a horribl... Read More
Depends on what tech you get. Some are in a hurry and do lousy work. I️ attached a photo. Nana was in such a hurry at 4 pm when they close at 6pm, she cut my skin open doing my pedicure. Did a horrible lip wax job. Why would u put wax on my cheek? That not my lip. Ugh. Wasn’t a relaxing experience. Read Less
Malynna K.
17 Jul 2017
REPORT
For a while there, I was about to give up on getting my nails done bc I couldn't find anyone that I liked. Then I came here and haven't turned back since. Jessica and Julie are both great nail techs. ... Read More
For a while there, I was about to give up on getting my nails done bc I couldn't find anyone that I liked. Then I came here and haven't turned back since. Jessica and Julie are both great nail techs. Julie is able to fit me in last minute so she's been my go to lately. Both girls are very personable and sitting there for the 30ish min isn't ever awkward. My go to is always the gel 'taupeless beach' from OPI and if not that, then 'you don't know jack'. Simple, I know....but it goes with almost everything. This place is alway clean and pretty busy, depending on the day and time you come. I will continue to come here so long as Jessica and Julie are there. Read Less
Rachel Hufham
6 Jul 2017
REPORT
Will not be returning. I came in with 2 other ladies as apart of a bridal party, on a very busy night. We came in for a manicure and basic pedicure for the wedding that weekend. The bride needed a pow... Read More
Will not be returning. I came in with 2 other ladies as apart of a bridal party, on a very busy night. We came in for a manicure and basic pedicure for the wedding that weekend. The bride needed a powder dip manicure redone. As we were waiting our turn it was nearing closing time, yet they continued to see people, rushing as much people as they could in and out of the store. As soon as someone's color was put on, they would rush you to the drying station insisting they would put the clear coat on over there. While half of my party were waiting on our nails to dry, the bride was getting her nails done. The technician rushed the job, creating bubbles in the polish and would not take the time to do a good job. When the bride politely pointed that out, he insisted it was the color and started to get loud with her. At wich point she told him to just take it all off and she would pay for the service and leave. He threw his hands up and began to talk about her in another language. She is close to tears at this point because these nails were for her wedding! The manager did try to console her but the nail tech that did her nails started yelling, "She doesnt like the color, and wants me to take them all off" when he finally agreed to take it off he did not do a thorough job taking off the polish, leaving glue on her nail beds. We left embarrassed and with a teared up, bride. Over worked, rude staff. Read Less
jchardai
29 Jun 2017
REPORT
I was not very impressed with this nail salon. My nails look good and the nail tech was nice, but that's about all the good I have to say. I'll start off with the price because that's what took me the... Read More
I was not very impressed with this nail salon. My nails look good and the nail tech was nice, but that's about all the good I have to say. I'll start off with the price because that's what took me the most off guard. I get the dip nail system. (I have been doing this for years now so my natural nails are long and healthy.) I wanted all white nails. She told me my nails would be $50, which is more expensive than what I'm used to but I have seen a few other places charge that much so that wasn't the issue. She then said it would be $5 dollars more for white nails. WHAT? I asked why and she said because the white powder is more expensive. There is no way that it is that much more expensive that you need to charge every customer that gets white nails 5 dollars extra. As I said, I've been getting my nails done this way for years and probably get white just about every other set and have NEVER been charged extra. Aside from that, I made an appointment at one so I could get my nails done on my lunch break. My nails are usually done in about an hour or less so I figured I would be fine. Wrong. When I came at one. The person who was going to be doing my nails was doing another employee's nails so I had to wait until that was done. It wasn't too long but when you're on a time schedule every minute counts. That's why I made an appointment. Then actually getting my nails done was probably the slowest and longest it's ever taken. Way longer than an hour. Ofcourse I don't want the nail tech to rush. But another lady came in after I was already started, sat next to me, also got the dip system and was done and gone long before I was. She was also very rough on my natural nails causing one to break and two to chip. I got tips on those but I'm probably going to have to end up cutting them down next set. Lastly, they don't do the dip system correctly. I'm very familiar with the correct process. They added a gel top coat and used UV lights. Even the SNS advertisements says that UV light isn't supposed to be used, but they have that covered up on the poster in their shop. I definitely won't be back. Read Less
Jasmine T.
28 Jun 2017
REPORT
I was not very impressed with this nail salon. My nails look good and the nail tech was nice, but that's about all the good I have to say. I'll start off with the price because that's what took me the... Read More
I was not very impressed with this nail salon. My nails look good and the nail tech was nice, but that's about all the good I have to say. I'll start off with the price because that's what took me the most off guard. I get the dip nail system. (I have been doing this for years now so my natural nails are long and healthy.) I wanted all white nails. She told me my nails would be $50, which is more expensive than what I'm used to but I have seen a few other places charge that much so that wasn't the issue. She then said it would be $5 dollars more for white nails. WHAT? I asked why and she said because the white powder is more expensive. There is no way that it is that much more expensive that you need to charge every customer that gets white nails 5 dollars extra. As I said, I've been getting my nails done this way for years and probably get white just about every other set and have NEVER been charged extra. Aside from that, I made an appointment at one so I could get my nails done on my lunch break. My nails are usually done in about an hour or less so I figured I would be fine. Wrong. When I came at one. The person who was going to be doing my nails was doing another employee's nails so I had to wait until that was done. It wasn't too long but when you're on a time schedule every minute counts. That's why I made an appointment. Then actually getting my nails done was probably the slowest and longest it's ever taken. Way longer than an hour. Ofcourse I don't want the nail tech to rush. But another lady came in after I was already started, sat next to me, also got the dip system and was done and gone long before I was. She was also very rough on my natural nails causing one to break and two to chip. I got tips on those but I'm probably going to have to end up cutting them down next set. Lastly, they don't do the dip system correctly. I'm very familiar with the correct process. They added a gel top coat and used UV lights. Even the SNS advertisements says that UV light isn't supposed to be used, but they have that covered up on the poster in their shop. I definitely won't be back. Read Less
Shapp S
14 Jun 2017
REPORT
Everyone is really friendly. The man doing my pedicure took his time and was meticulous and gentle.
Whitney F.
30 May 2017
REPORT
I am the pickiest person when it comes to my nails, but Mimi is the BEST. Pays so much attention to detail. Never leaves any gaps or bumps. I've tried others but she's the best. Go and ask for Mimi, y... Read More
I am the pickiest person when it comes to my nails, but Mimi is the BEST. Pays so much attention to detail. Never leaves any gaps or bumps. I've tried others but she's the best. Go and ask for Mimi, you won't regret it! Read Less
Jeannette Porrazzo
23 Mar 2017
REPORT
The Staff have upbeat and accommodating personalities and do what you ask them to do, rather than what they want. It's a very nice and clean Salon with lots of polish selections, my Nail Tech took his... Read More
The Staff have upbeat and accommodating personalities and do what you ask them to do, rather than what they want. It's a very nice and clean Salon with lots of polish selections, my Nail Tech took his time and my Nails look amazing! They earned themselves a new loyal customer. Read Less
Brittney J.
22 Feb 2017
REPORT
I chose this salon because I was also getting a blow out next door for my birthday. I was pleasantly surprised! It was hands down the best manicure that I have ever received. They gave a shoulder mass... Read More
I chose this salon because I was also getting a blow out next door for my birthday. I was pleasantly surprised! It was hands down the best manicure that I have ever received. They gave a shoulder massage with the manicure! The staff were all very friendly and the environment was clean and relaxing. I will only go back to this salon in the future. Read Less
Veronica Ratliff
19 Feb 2017
REPORT
My husband took me and my daughter to Viva Nails today. It was an awesome experience. The service was excellent. We were pampered from start to finish!
Lauren V.
21 Jan 2017
REPORT
The staff was very nice and did a good job. I had the viva pedi and a gel mani. Both turned out well. My only negative is that I was told the gel color I chose for my mani had a perfect match regular ... Read More
The staff was very nice and did a good job. I had the viva pedi and a gel mani. Both turned out well. My only negative is that I was told the gel color I chose for my mani had a perfect match regular polish for my toes. When they showed it to me I commented that it looked lighter than the gel and I was told it's exactly the same color. Once there were both done I could tell my toes are definitely lighter than my fingers. I like both colors, but just wish it was what I'd thought I was getting. It seems that most places don't have matching colors anymore which is disappointing. Read Less
Penny B.
12 Jan 2017
REPORT
Excellent pedicure! Pretty salon with very comfortable massage chairs. Mimi did my pedicure with one of the Best massages ever. Highly recommend this salon!!
Deanna T.
3 Dec 2016
REPORT
They have chrome! I don't know of any salons in the area that do yet. 30$ extra for a full set. Take my money! My nails look awesome. Ask for Mimi.
Katie Beth M.
26 Nov 2016
REPORT
Really great. Helped me pick my color, gave a back massage, and did a very precise job. I will definitely be going back.
Brigitte S.
28 Jun 2016
REPORT
Wow! I have been to Nail Salons in six states and Viva Nails rocks them all! I called for directions and the man answering my call was courteous and spoke excellent English. Upon entering, I was greet... Read More
Wow! I have been to Nail Salons in six states and Viva Nails rocks them all! I called for directions and the man answering my call was courteous and spoke excellent English. Upon entering, I was greeted politely and escorted to the pedicure station. Beverage offerings include: water, red wine, white wine and carbonated cold drinks. My bag was hung up on a cute hook beside me while I sat down. The lady performing the service was quiet (such a relief-I talk all day at my job!!) and thorough.The salon is convenient to the Maryland Farms area as well as the Old Hickory areas. Looks like I've found a new salon to be my regular stop for pedicures! Highly Recommended. Read Less
Karley F.
21 Jun 2016
REPORT
Moved to Nashville about a month ago now and have been looking for a good nail shop since I got here. Two weeks ago I went to this other shop near edmondson & old hickory and they over charged me by $... Read More
Moved to Nashville about a month ago now and have been looking for a good nail shop since I got here. Two weeks ago I went to this other shop near edmondson & old hickory and they over charged me by $20 for terrible work. My nails chipped and broke within a day after paying them $85. Yesterday I decided to try out another new place (I was very hesitant but needed my nails done really bad). Before I came here, I googled and yelped all nail shops in Brentwood to find the best ones. At first I was worried bc of old reviews of this shop but still decided to give it a try. Apparently they have recently changed owners and man let me tell you... Best pedicure and shellac nails I have had yet!!! Ruby was excellent. The moment I walked in she was so polite and helpful. She didn't even look at me funny when I asked for a price list lol (most places do and are judgy when you ask). She made great casual conversation and made me feel welcomed the whole time!! I was also offered a free beverage - which I chose a glass of white wine. And my pedicure... AMAZING. I have feet problems due to breaking my leg a few years back. Although I got the basic pedicure she still massaged each foot/leg for about 10 minutes each. Ruby also did my nails. They look flawless. they have sooooo many gel colors - it was almost impossible to choose. Their tables are the really cool ones with the built in UV light things for gel. I will be back again. Make sure you guys go check this place out. Ask for Ruby! But if she's busy I'm pretty sure anyone else could help too. Tip well, because they deserves it :) Read Less
Jamie B.
12 Jun 2016
REPORT
Prompt and friendly service. I keep coming back because I am always so relaxed when I leave here. Last time I came, I got an amazing neck and shoulder massage that almost put me to sleep. 1 star off b... Read More
Prompt and friendly service. I keep coming back because I am always so relaxed when I leave here. Last time I came, I got an amazing neck and shoulder massage that almost put me to sleep. 1 star off because it is slightly rushed feeling, and I don't like the nail techs yelling at each other across the salon in Vietnamese. Speaking to each other is one thing, but yelling out things is not soothing. Lots of gel color choices which I love. Read Less
Kelly W.
26 May 2016
REPORT
This place is so hit or miss.Today the lady that did my eyebrow took most of it off so one of my eyebrows is so short! Thankfully it's hair and it will grow back. Nails also depend on who you get and ... Read More
This place is so hit or miss.Today the lady that did my eyebrow took most of it off so one of my eyebrows is so short! Thankfully it's hair and it will grow back. Nails also depend on who you get and how busy they are. The busier they are the crappier they are. Guess they don't care about tips much. Read Less
M C.
19 Apr 2016
REPORT
Staff seemed pleasant enough but did not give me the service I requested and was charged for. I paid $60 for the deluxe pedi, was not given the paraffin wax, callus removal, or the extra massage in th... Read More
Staff seemed pleasant enough but did not give me the service I requested and was charged for. I paid $60 for the deluxe pedi, was not given the paraffin wax, callus removal, or the extra massage in the description. Service received was barely above the basic pedicure. Won't be back, what a rip-off in pricing. Read Less
Jonathan M.
1 Apr 2016
REPORT
I've been going to Viva for more than 3 years now. I take my daughters all the time. Their service is amazing, friendly and consistent. Their pedicures are addicting. My daughters love the manicures, ... Read More
I've been going to Viva for more than 3 years now. I take my daughters all the time. Their service is amazing, friendly and consistent. Their pedicures are addicting. My daughters love the manicures, they say that they last. I highly recommend. Read Less
Laurel M.
21 Mar 2016
REPORT
I think I'm being more than fair at 3 stars... I picked only 2 originally, but I'm still mad. So... To be a bit more fair, I'll give 3. Everything was basically great. I got a pedicure and aside from ... Read More
I think I'm being more than fair at 3 stars... I picked only 2 originally, but I'm still mad. So... To be a bit more fair, I'll give 3. Everything was basically great. I got a pedicure and aside from the woman being a little harsh on the skin on my toes, I really enjoyed it. Until I saw the paint on my toes had very visible streaks. They gladly fixed it. But she didn't REALLY fix it. The streaks are less visible now, but still there and the paint looks very messy around my cuticles. I've never had a complaint about a pedi or a mani anywhere before. How can you let someone out of your salon with toes that look so sloppy? Never going back. Not recommended if you want even, clean, streak free polish.Oh, and I had to just edit this because after touching my feet, they are rough and feel shredded on the little callous on my toe. Luckily for me, I can use my own pumice stone to smooth it out. Waste of money. Read Less
Laurel M.
21 Mar 2016
REPORT
I think I'm being more than fair at 3 stars... I picked only 2 originally, but I'm still mad. So... To be a bit more fair, I'll give 3. Everything was basically great. I got a pedicure and aside from ... Read More
I think I'm being more than fair at 3 stars... I picked only 2 originally, but I'm still mad. So... To be a bit more fair, I'll give 3. Everything was basically great. I got a pedicure and aside from the woman being a little harsh on the skin on my toes, I really enjoyed it. Until I saw the paint on my toes had very visible streaks. They gladly fixed it. But she didn't REALLY fix it. The streaks are less visible now, but still there and the paint looks very messy around my cuticles. I've never had a complaint about a pedi or a mani anywhere before. How can you let someone out of your salon with toes that look so sloppy? Never going back. Not recommended if you want even, clean, streak free polish.Oh, and I had to just edit this because after touching my feet, they are rough and feel shredded on the little callous on my toe. Luckily for me, I can use my own pumice stone to smooth it out. Waste of money. Read Less
Lauren M.
5 Mar 2016
REPORT
Have been using them for almost 6 months and I will NOT be back. The gel continuously chips and peels off within 7-10 days and it's $30+ just for polish! The pedicures have turned my toenails YELLOW!!... Read More
Have been using them for almost 6 months and I will NOT be back. The gel continuously chips and peels off within 7-10 days and it's $30+ just for polish! The pedicures have turned my toenails YELLOW!!! They haven't used base coat and another nail salon (back in my home state) mentioned it to me that my nails are turning yellow and that is why. In addition to this every pedicure I have had here is not great quality. I leave covered in oil with rough feet. I mean the run the pumice over my foot once. I have calluses on my toes and they say they don't need to be pumiced. Okay. I've had pedicures where top coat isn't even on half of the nail. Not great quality and no customer service for a lot of money honestly. Read Less
Rebecca N.
23 Jan 2016
REPORT
I've been going to this place for years. If I ever have an issue with how my nails turn out they will fix it without problems. Considering I'm really easy going, it's only happened twice in the 4 year... Read More
I've been going to this place for years. If I ever have an issue with how my nails turn out they will fix it without problems. Considering I'm really easy going, it's only happened twice in the 4 years I've been going there. All the employees are really nice. I bring my friends there all the time. Read Less
Amy D.
20 Sep 2015
REPORT
Do NOT go to Viva Nails - the do not honor their own gift cards. Horrible customer service!In May my husband purchased a $40 gift card for me at Viva Nails. I waited until August - of the same year - ... Read More
Do NOT go to Viva Nails - the do not honor their own gift cards. Horrible customer service!In May my husband purchased a $40 gift card for me at Viva Nails. I waited until August - of the same year - to use the gift card and had a pedicure ($35) and a eyebrow wax ($12). The pedicure and the eyebrow waxing were below average - I will write more about their quality below - but the customer service at Viva is horrible. After the procedures I gave them the gift card and was told after the gift card that I owed $42 and that there was only $5 on the card. I explained that the card was a gift from my husband, and presented them with he receipt that they gave him that goes with every gift card confirming that the actual amount is in the card. The confirmation receipt read $40. The woman I was dealing with - who later identified herself as the manager - said that I must have previously come to their store and used the card. She refused to honor the card. When I asked to speak to another manager, she refused. When I asked to speak to the owner, she refused.Eventually a male employee - who I suspect is the owner - said he would check into it. His fix was for me to pay for the $12 eyebrow wax and that he "would pay for the $35 pedicure himself." With no other option, I paid the $12. 1) If a business offers gift cards, and provides a receipt to prove that the gift card has a certain amount on it, then they should honor their card. 2) The behavior of the manager was unacceptable and unprofessional. The quality of their work - all prior to the gift card debacle:- The pedicure was below average. The leg and foot massage was not a massage, but a light stoking of my legs and feet. - She used a bottom coat, two coats of color and NO top coat. What?- The eyebrow wax... My eyebrows don't match each other and are not symmetrical. I will never return to their establishment. There are plenty of other salons in the Brentwood area! Read Less
Lynn D.
18 Aug 2015
REPORT
Do NOT go to Viva Nails - the do not honor their own gift cards. Horrible customer service!In May my husband purchased a $40 gift card for me at Viva Nails. I waited until August - of the same year - ... Read More
Do NOT go to Viva Nails - the do not honor their own gift cards. Horrible customer service!In May my husband purchased a $40 gift card for me at Viva Nails. I waited until August - of the same year - to use the gift card and had a pedicure ($35) and a eyebrow wax ($12). The pedicure and the eyebrow waxing were below average - I will write more about their quality below - but the customer service at Viva is horrible. After the procedures I gave them the gift card and was told after the gift card that I owed $42 and that there was only $5 on the card. I explained that the card was a gift from my husband, and presented them with he receipt that they gave him that goes with every gift card confirming that the actual amount is in the card. The confirmation receipt read $40. The woman I was dealing with - who later identified herself as the manager - said that I must have previously come to their store and used the card. She refused to honor the card. When I asked to speak to another manager, she refused. When I asked to speak to the owner, she refused. Eventually a male employee - who I suspect is the owner - said he would check into it. His fix was for me to pay for the $12 eyebrow wax and that he "would pay for the $35 pedicure himself." With no other option, I paid the $12. 1) If a business offers gift cards, and provides a receipt to prove that the gift card has a certain amount on it, then they should honor their card. 2) The behavior of the manager was unacceptable and unprofessional. The quality of their work - all prior to the gift card debacle:- The pedicure was below average. The leg and foot massage was not a massage, but a light stoking of my legs and feet. - She used a bottom coat, two coats of color and NO top coat. What?- The eyebrow wax... My eyebrows don't match each other and are not symmetrical. ETA: I will never return to their establishment. There are plenty of other salons in the Brentwood area! Read Less
Queen B.
27 Jun 2015
REPORT
Walked in, got a seat right away, for a pedicure.Young man began the pedicure without much conversation.Got through it in about 45 minutes.Very nice. no complaints.Was offered something to drink.Noise... Read More
Walked in, got a seat right away, for a pedicure.Young man began the pedicure without much conversation.Got through it in about 45 minutes.Very nice. no complaints.Was offered something to drink.Noise level isn't bad, no one was on their phone - which was really nice.Prices are same as anywhere else.***** edited to add, pedicure lasted 2.5 weeks. began chipping too soon. Read Less
Alyssa H.
4 May 2013
REPORT
Went (as a walk in) for my first time today to get a "pink & white". I've gone to Signature recently, and was hoping to find a place closer to where I live. A lady (who seemed like the boss) acted li... Read More
Went (as a walk in) for my first time today to get a "pink & white". I've gone to Signature recently, and was hoping to find a place closer to where I live. A lady (who seemed like the boss) acted like I was completely inconveniencing her, sat me down and began with the dremmel tool thing. (I am ok with the dremmel, and haven't had a bad experience before at Signature or the place in Bellevue I used to go to) The Boss lady nicked two of my cuticles with it - to the point of bleeding, with no apologies!! Half way through, she passed me off to a man who did the rest - and confirmed that that woman was indeed the boss, he was more gentle than The Boss lady, but he still nicked my thumb! At least he acknowledged it, apologized and applied a gel or something that I guess was supposed to help.... It's been an hour since I left, and my fingers are still achy at the cuticle!! I also heard The Boss lady talking rudely to a woman who admitted that she had never had a manicure before and was asking a lot of questions... Skip this joint and go to Signature!! I'm driving the extra distance and paying the extra $5 next time to get a better experience and a cheap glass of wine! Read Less
QueenANMM
17 May 2012
REPORT
I advice this place to every women who knows what is pedicure and manicure means. Every master is kind including owner of this place, and I'm very thankful to them for the services they give to us! Th... Read More
I advice this place to every women who knows what is pedicure and manicure means. Every master is kind including owner of this place, and I'm very thankful to them for the services they give to us! Thank you so much to everyone, and I love you Nina and MIsa! Read Less
bk1203
28 Jun 2009
REPORT
Had a great pedicure experience here, and for only $30. The entire staff was nice and helpful - had a great selection of OPI colors and more. Appeared VERY clean. The setup is nice, very relaxing chai... Read More
Had a great pedicure experience here, and for only $30. The entire staff was nice and helpful - had a great selection of OPI colors and more. Appeared VERY clean. The setup is nice, very relaxing chairs - the best I've ever been in. Pedicure includes nail polish removal, cleaning, a lengthy calf and foot massage, hot towels and new polish. Great atmosphere and a great deal. Read Less
Excellent work product and AWESOME Customer Service! V and her crew are fabulous.
taryn alese
1 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Probably one of the worst pedicures I had ever had in my life. Usually I go to Athenian, but they were booked full so decided to try Viva as my friend loves the place. So we go and are able to be seen... Read More
Probably one of the worst pedicures I had ever had in my life. Usually I go to Athenian, but they were booked full so decided to try Viva as my friend loves the place. So we go and are able to be seen rather quickly- the whole experience was quick. Apparently, this is what they are known for?.. which is great if you’re short on time, but a pedicure is a pampering session and I expect the tech to take their time to make sure I’m relaxed and also so they do a thorough and amazing job. This was not at all the case yesterday. He sped through from beginning to end. I never had my feet in water for more than 3 minutes (also the tubs/bowls have plastic bags in them which was new to me also), he did not file my nails at all, but just used nail clippers, aggressively was using the tools to clean under my toenails where it actually was a little painful at one point... and I thought he was going to saw off my feet when he was scrubbing the calluses/dead skin... all in all I was in my chair for about 35 minutes where at Athenian- one of the best pedicures I’ve had in Nashville/Brentwood, I was there for about an 1 and 10 minutes. The most positive part of my experience was the complimentary wine and because I paid cash, got 10% off. But with a service like this, I even feel like I overpaid for the quality of work I received. Obviously I won’t be returning and will let my friends know of my horrible experience. P.S. When I got home, I filed my toenails-what the tech should’ve done, but probably forgot because of how fast he was moving. Read Less
Kristi B
19 Jun 2018
REPORT
☆☆☆☆☆
REPORT
I went here for the 2nd time. Yes they are fast and have alot of technicians but you also feel rushed. This time I brought my daughter and she is pleased with her nails but she is 7. My technician A... Read More
I went here for the 2nd time. Yes they are fast and have alot of technicians but you also feel rushed. This time I brought my daughter and she is pleased with her nails but she is 7. My technician Albert didn't visit with me and did do a good job on my massage. I had a pedicure and gel nails with a design. I like doing designs and I was told they don't do alot of designs which is shocking for the size of staff they have. It has been 3 days and my gel polish is already starting to come off. Read Less
Crazy Things
18 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Julie was my nail tech today. She is very friendly, personable & an amazing nail tech. I got a mani/pedi with gel polish for my mani. She did a nice design on my toes as well. Beautiful salon. Complim... Read More
Julie was my nail tech today. She is very friendly, personable & an amazing nail tech. I got a mani/pedi with gel polish for my mani. She did a nice design on my toes as well. Beautiful salon. Complimentary wine. Great conversation and tips for exploring Nashville! High quality customer service and atmosphere! Fair pricing. I couldn’t be happier! She took her time with me even though the salon was busy the entire time! Thanks Julie!
Jerrika Read Less
Savanna Newcomb
14 May 2018
REPORT
☆☆☆☆☆
REPORT
I've been coming on and off for four years. Really friendly, professional and personal great services!
Hannah Allen
24 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Van at Viva Nails hooked me up! Great service, great staff, clean store, and a great experience! Thank you!
Dana Schroering
7 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Best nail salon in the entire Nashville area! Super friendly staff, quality manicures and pedicures and they never make you wait! Can’t recomend this place enough. Worth the drive to Brentwood.
Corinne Shirley
10 Feb 2018
REPORT
☆☆☆☆☆
REPORT
I’ve been going to this salon since I was in high school (11 years ago) and it’s always great, but tonight exceeded my expectations! I broke a nail and went in to get it fixed; not only did Ruby help ... Read More
I’ve been going to this salon since I was in high school (11 years ago) and it’s always great, but tonight exceeded my expectations! I broke a nail and went in to get it fixed; not only did Ruby help me find my matching color, but she did it all for free! It was such a nice gesture and my nail exactly matches the other fingers! Thank you Ruby! Read Less
Julie Davy
13 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Depends on what tech you get. Some are in a hurry and do lousy work. I️ attached a photo. Nana was in such a hurry at 4 pm when they close at 6pm, she cut my skin open doing my pedicure. Did a horribl... Read More
Depends on what tech you get. Some are in a hurry and do lousy work. I️ attached a photo. Nana was in such a hurry at 4 pm when they close at 6pm, she cut my skin open doing my pedicure. Did a horrible lip wax job. Why would u put wax on my cheek? That not my lip. Ugh. Wasn’t a relaxing experience. Read Less
Malynna K.
17 Jul 2017
REPORT
☆☆☆☆☆
REPORT
For a while there, I was about to give up on getting my nails done bc I couldn't find anyone that I liked. Then I came here and haven't turned back since. Jessica and Julie are both great nail techs. ... Read More
For a while there, I was about to give up on getting my nails done bc I couldn't find anyone that I liked. Then I came here and haven't turned back since. Jessica and Julie are both great nail techs. Julie is able to fit me in last minute so she's been my go to lately. Both girls are very personable and sitting there for the 30ish min isn't ever awkward. My go to is always the gel 'taupeless beach' from OPI and if not that, then 'you don't know jack'. Simple, I know....but it goes with almost everything. This place is alway clean and pretty busy, depending on the day and time you come. I will continue to come here so long as Jessica and Julie are there. Read Less
Rachel Hufham
6 Jul 2017
REPORT
☆☆☆☆☆
REPORT
Will not be returning. I came in with 2 other ladies as apart of a bridal party, on a very busy night. We came in for a manicure and basic pedicure for the wedding that weekend. The bride needed a pow... Read More
Will not be returning. I came in with 2 other ladies as apart of a bridal party, on a very busy night. We came in for a manicure and basic pedicure for the wedding that weekend. The bride needed a powder dip manicure redone. As we were waiting our turn it was nearing closing time, yet they continued to see people, rushing as much people as they could in and out of the store. As soon as someone's color was put on, they would rush you to the drying station insisting they would put the clear coat on over there. While half of my party were waiting on our nails to dry, the bride was getting her nails done. The technician rushed the job, creating bubbles in the polish and would not take the time to do a good job. When the bride politely pointed that out, he insisted it was the color and started to get loud with her. At wich point she told him to just take it all off and she would pay for the service and leave. He threw his hands up and began to talk about her in another language. She is close to tears at this point because these nails were for her wedding! The manager did try to console her but the nail tech that did her nails started yelling, "She doesnt like the color, and wants me to take them all off" when he finally agreed to take it off he did not do a thorough job taking off the polish, leaving glue on her nail beds. We left embarrassed and with a teared up, bride. Over worked, rude staff. Read Less
jchardai
29 Jun 2017
REPORT
☆☆☆☆☆
REPORT
I was not very impressed with this nail salon. My nails look good and the nail tech was nice, but that's about all the good I have to say. I'll start off with the price because that's what took me the... Read More
I was not very impressed with this nail salon. My nails look good and the nail tech was nice, but that's about all the good I have to say. I'll start off with the price because that's what took me the most off guard. I get the dip nail system. (I have been doing this for years now so my natural nails are long and healthy.) I wanted all white nails. She told me my nails would be $50, which is more expensive than what I'm used to but I have seen a few other places charge that much so that wasn't the issue. She then said it would be $5 dollars more for white nails. WHAT? I asked why and she said because the white powder is more expensive. There is no way that it is that much more expensive that you need to charge every customer that gets white nails 5 dollars extra. As I said, I've been getting my nails done this way for years and probably get white just about every other set and have NEVER been charged extra. Aside from that, I made an appointment at one so I could get my nails done on my lunch break. My nails are usually done in about an hour or less so I figured I would be fine. Wrong. When I came at one. The person who was going to be doing my nails was doing another employee's nails so I had to wait until that was done. It wasn't too long but when you're on a time schedule every minute counts. That's why I made an appointment. Then actually getting my nails done was probably the slowest and longest it's ever taken. Way longer than an hour. Ofcourse I don't want the nail tech to rush. But another lady came in after I was already started, sat next to me, also got the dip system and was done and gone long before I was. She was also very rough on my natural nails causing one to break and two to chip. I got tips on those but I'm probably going to have to end up cutting them down next set. Lastly, they don't do the dip system correctly. I'm very familiar with the correct process. They added a gel top coat and used UV lights. Even the SNS advertisements says that UV light isn't supposed to be used, but they have that covered up on the poster in their shop. I definitely won't be back. Read Less
Jasmine T.
28 Jun 2017
REPORT
☆☆☆☆☆
REPORT
I was not very impressed with this nail salon. My nails look good and the nail tech was nice, but that's about all the good I have to say. I'll start off with the price because that's what took me the... Read More
I was not very impressed with this nail salon. My nails look good and the nail tech was nice, but that's about all the good I have to say. I'll start off with the price because that's what took me the most off guard. I get the dip nail system. (I have been doing this for years now so my natural nails are long and healthy.) I wanted all white nails. She told me my nails would be $50, which is more expensive than what I'm used to but I have seen a few other places charge that much so that wasn't the issue. She then said it would be $5 dollars more for white nails. WHAT? I asked why and she said because the white powder is more expensive. There is no way that it is that much more expensive that you need to charge every customer that gets white nails 5 dollars extra. As I said, I've been getting my nails done this way for years and probably get white just about every other set and have NEVER been charged extra. Aside from that, I made an appointment at one so I could get my nails done on my lunch break. My nails are usually done in about an hour or less so I figured I would be fine. Wrong. When I came at one. The person who was going to be doing my nails was doing another employee's nails so I had to wait until that was done. It wasn't too long but when you're on a time schedule every minute counts. That's why I made an appointment. Then actually getting my nails done was probably the slowest and longest it's ever taken. Way longer than an hour. Ofcourse I don't want the nail tech to rush. But another lady came in after I was already started, sat next to me, also got the dip system and was done and gone long before I was. She was also very rough on my natural nails causing one to break and two to chip. I got tips on those but I'm probably going to have to end up cutting them down next set. Lastly, they don't do the dip system correctly. I'm very familiar with the correct process. They added a gel top coat and used UV lights. Even the SNS advertisements says that UV light isn't supposed to be used, but they have that covered up on the poster in their shop. I definitely won't be back. Read Less
Shapp S
14 Jun 2017
REPORT
☆☆☆☆☆
REPORT
Everyone is really friendly. The man doing my pedicure took his time and was meticulous and gentle.
Whitney F.
30 May 2017
REPORT
☆☆☆☆☆
REPORT
I am the pickiest person when it comes to my nails, but Mimi is the BEST. Pays so much attention to detail. Never leaves any gaps or bumps. I've tried others but she's the best. Go and ask for Mimi, y... Read More
I am the pickiest person when it comes to my nails, but Mimi is the BEST. Pays so much attention to detail. Never leaves any gaps or bumps. I've tried others but she's the best. Go and ask for Mimi, you won't regret it! Read Less
Jeannette Porrazzo
23 Mar 2017
REPORT
☆☆☆☆☆
REPORT
The Staff have upbeat and accommodating personalities and do what you ask them to do, rather than what they want. It's a very nice and clean Salon with lots of polish selections, my Nail Tech took his... Read More
The Staff have upbeat and accommodating personalities and do what you ask them to do, rather than what they want. It's a very nice and clean Salon with lots of polish selections, my Nail Tech took his time and my Nails look amazing! They earned themselves a new loyal customer. Read Less
Brittney J.
22 Feb 2017
REPORT
☆☆☆☆☆
REPORT
I chose this salon because I was also getting a blow out next door for my birthday. I was pleasantly surprised! It was hands down the best manicure that I have ever received. They gave a shoulder mass... Read More
I chose this salon because I was also getting a blow out next door for my birthday. I was pleasantly surprised! It was hands down the best manicure that I have ever received. They gave a shoulder massage with the manicure! The staff were all very friendly and the environment was clean and relaxing. I will only go back to this salon in the future. Read Less
Veronica Ratliff
19 Feb 2017
REPORT
☆☆☆☆☆
REPORT
My husband took me and my daughter to Viva Nails today. It was an awesome experience. The service was excellent. We were pampered from start to finish!
Lauren V.
21 Jan 2017
REPORT
☆☆☆☆☆
REPORT
The staff was very nice and did a good job. I had the viva pedi and a gel mani. Both turned out well. My only negative is that I was told the gel color I chose for my mani had a perfect match regular ... Read More
The staff was very nice and did a good job. I had the viva pedi and a gel mani. Both turned out well. My only negative is that I was told the gel color I chose for my mani had a perfect match regular polish for my toes. When they showed it to me I commented that it looked lighter than the gel and I was told it's exactly the same color. Once there were both done I could tell my toes are definitely lighter than my fingers. I like both colors, but just wish it was what I'd thought I was getting. It seems that most places don't have matching colors anymore which is disappointing. Read Less
Penny B.
12 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Excellent pedicure! Pretty salon with very comfortable massage chairs. Mimi did my pedicure with one of the Best massages ever. Highly recommend this salon!!
Deanna T.
3 Dec 2016
REPORT
☆☆☆☆☆
REPORT
They have chrome! I don't know of any salons in the area that do yet. 30$ extra for a full set. Take my money! My nails look awesome. Ask for Mimi.
Katie Beth M.
26 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Really great. Helped me pick my color, gave a back massage, and did a very precise job. I will definitely be going back.
Brigitte S.
28 Jun 2016
REPORT
☆☆☆☆☆
REPORT
Wow! I have been to Nail Salons in six states and Viva Nails rocks them all! I called for directions and the man answering my call was courteous and spoke excellent English. Upon entering, I was greet... Read More
Wow! I have been to Nail Salons in six states and Viva Nails rocks them all! I called for directions and the man answering my call was courteous and spoke excellent English. Upon entering, I was greeted politely and escorted to the pedicure station. Beverage offerings include: water, red wine, white wine and carbonated cold drinks. My bag was hung up on a cute hook beside me while I sat down. The lady performing the service was quiet (such a relief-I talk all day at my job!!) and thorough.The salon is convenient to the Maryland Farms area as well as the Old Hickory areas. Looks like I've found a new salon to be my regular stop for pedicures! Highly Recommended. Read Less
Karley F.
21 Jun 2016
REPORT
☆☆☆☆☆
REPORT
Moved to Nashville about a month ago now and have been looking for a good nail shop since I got here. Two weeks ago I went to this other shop near edmondson & old hickory and they over charged me by $... Read More
Moved to Nashville about a month ago now and have been looking for a good nail shop since I got here. Two weeks ago I went to this other shop near edmondson & old hickory and they over charged me by $20 for terrible work. My nails chipped and broke within a day after paying them $85. Yesterday I decided to try out another new place (I was very hesitant but needed my nails done really bad). Before I came here, I googled and yelped all nail shops in Brentwood to find the best ones. At first I was worried bc of old reviews of this shop but still decided to give it a try. Apparently they have recently changed owners and man let me tell you... Best pedicure and shellac nails I have had yet!!! Ruby was excellent. The moment I walked in she was so polite and helpful. She didn't even look at me funny when I asked for a price list lol (most places do and are judgy when you ask). She made great casual conversation and made me feel welcomed the whole time!! I was also offered a free beverage - which I chose a glass of white wine. And my pedicure... AMAZING. I have feet problems due to breaking my leg a few years back. Although I got the basic pedicure she still massaged each foot/leg for about 10 minutes each. Ruby also did my nails. They look flawless. they have sooooo many gel colors - it was almost impossible to choose. Their tables are the really cool ones with the built in UV light things for gel. I will be back again. Make sure you guys go check this place out. Ask for Ruby! But if she's busy I'm pretty sure anyone else could help too. Tip well, because they deserves it :) Read Less
Jamie B.
12 Jun 2016
REPORT
☆☆☆☆☆
REPORT
Prompt and friendly service. I keep coming back because I am always so relaxed when I leave here. Last time I came, I got an amazing neck and shoulder massage that almost put me to sleep. 1 star off b... Read More
Prompt and friendly service. I keep coming back because I am always so relaxed when I leave here. Last time I came, I got an amazing neck and shoulder massage that almost put me to sleep. 1 star off because it is slightly rushed feeling, and I don't like the nail techs yelling at each other across the salon in Vietnamese. Speaking to each other is one thing, but yelling out things is not soothing. Lots of gel color choices which I love. Read Less
Kelly W.
26 May 2016
REPORT
☆☆☆☆☆
REPORT
This place is so hit or miss.Today the lady that did my eyebrow took most of it off so one of my eyebrows is so short! Thankfully it's hair and it will grow back. Nails also depend on who you get and ... Read More
This place is so hit or miss.Today the lady that did my eyebrow took most of it off so one of my eyebrows is so short! Thankfully it's hair and it will grow back. Nails also depend on who you get and how busy they are. The busier they are the crappier they are. Guess they don't care about tips much. Read Less
M C.
19 Apr 2016
REPORT
☆☆☆☆☆
REPORT
Staff seemed pleasant enough but did not give me the service I requested and was charged for. I paid $60 for the deluxe pedi, was not given the paraffin wax, callus removal, or the extra massage in th... Read More
Staff seemed pleasant enough but did not give me the service I requested and was charged for. I paid $60 for the deluxe pedi, was not given the paraffin wax, callus removal, or the extra massage in the description. Service received was barely above the basic pedicure. Won't be back, what a rip-off in pricing. Read Less
Jonathan M.
1 Apr 2016
REPORT
☆☆☆☆☆
REPORT
I've been going to Viva for more than 3 years now. I take my daughters all the time. Their service is amazing, friendly and consistent. Their pedicures are addicting. My daughters love the manicures, ... Read More
I've been going to Viva for more than 3 years now. I take my daughters all the time. Their service is amazing, friendly and consistent. Their pedicures are addicting. My daughters love the manicures, they say that they last. I highly recommend. Read Less
Laurel M.
21 Mar 2016
REPORT
☆☆☆☆☆
REPORT
I think I'm being more than fair at 3 stars... I picked only 2 originally, but I'm still mad. So... To be a bit more fair, I'll give 3. Everything was basically great. I got a pedicure and aside from ... Read More
I think I'm being more than fair at 3 stars... I picked only 2 originally, but I'm still mad. So... To be a bit more fair, I'll give 3. Everything was basically great. I got a pedicure and aside from the woman being a little harsh on the skin on my toes, I really enjoyed it. Until I saw the paint on my toes had very visible streaks. They gladly fixed it. But she didn't REALLY fix it. The streaks are less visible now, but still there and the paint looks very messy around my cuticles. I've never had a complaint about a pedi or a mani anywhere before. How can you let someone out of your salon with toes that look so sloppy? Never going back. Not recommended if you want even, clean, streak free polish.Oh, and I had to just edit this because after touching my feet, they are rough and feel shredded on the little callous on my toe. Luckily for me, I can use my own pumice stone to smooth it out. Waste of money. Read Less
Laurel M.
21 Mar 2016
REPORT
☆☆☆☆☆
REPORT
I think I'm being more than fair at 3 stars... I picked only 2 originally, but I'm still mad. So... To be a bit more fair, I'll give 3. Everything was basically great. I got a pedicure and aside from ... Read More
I think I'm being more than fair at 3 stars... I picked only 2 originally, but I'm still mad. So... To be a bit more fair, I'll give 3. Everything was basically great. I got a pedicure and aside from the woman being a little harsh on the skin on my toes, I really enjoyed it. Until I saw the paint on my toes had very visible streaks. They gladly fixed it. But she didn't REALLY fix it. The streaks are less visible now, but still there and the paint looks very messy around my cuticles. I've never had a complaint about a pedi or a mani anywhere before. How can you let someone out of your salon with toes that look so sloppy? Never going back. Not recommended if you want even, clean, streak free polish.Oh, and I had to just edit this because after touching my feet, they are rough and feel shredded on the little callous on my toe. Luckily for me, I can use my own pumice stone to smooth it out. Waste of money. Read Less
Lauren M.
5 Mar 2016
REPORT
☆☆☆☆☆
REPORT
Have been using them for almost 6 months and I will NOT be back. The gel continuously chips and peels off within 7-10 days and it's $30+ just for polish! The pedicures have turned my toenails YELLOW!!... Read More
Have been using them for almost 6 months and I will NOT be back. The gel continuously chips and peels off within 7-10 days and it's $30+ just for polish! The pedicures have turned my toenails YELLOW!!! They haven't used base coat and another nail salon (back in my home state) mentioned it to me that my nails are turning yellow and that is why. In addition to this every pedicure I have had here is not great quality. I leave covered in oil with rough feet. I mean the run the pumice over my foot once. I have calluses on my toes and they say they don't need to be pumiced. Okay. I've had pedicures where top coat isn't even on half of the nail. Not great quality and no customer service for a lot of money honestly. Read Less
Rebecca N.
23 Jan 2016
REPORT
☆☆☆☆☆
REPORT
I've been going to this place for years. If I ever have an issue with how my nails turn out they will fix it without problems. Considering I'm really easy going, it's only happened twice in the 4 year... Read More
I've been going to this place for years. If I ever have an issue with how my nails turn out they will fix it without problems. Considering I'm really easy going, it's only happened twice in the 4 years I've been going there. All the employees are really nice. I bring my friends there all the time. Read Less
Amy D.
20 Sep 2015
REPORT
☆☆☆☆☆
REPORT
Do NOT go to Viva Nails - the do not honor their own gift cards. Horrible customer service!In May my husband purchased a $40 gift card for me at Viva Nails. I waited until August - of the same year - ... Read More
Do NOT go to Viva Nails - the do not honor their own gift cards. Horrible customer service!In May my husband purchased a $40 gift card for me at Viva Nails. I waited until August - of the same year - to use the gift card and had a pedicure ($35) and a eyebrow wax ($12). The pedicure and the eyebrow waxing were below average - I will write more about their quality below - but the customer service at Viva is horrible. After the procedures I gave them the gift card and was told after the gift card that I owed $42 and that there was only $5 on the card. I explained that the card was a gift from my husband, and presented them with he receipt that they gave him that goes with every gift card confirming that the actual amount is in the card. The confirmation receipt read $40. The woman I was dealing with - who later identified herself as the manager - said that I must have previously come to their store and used the card. She refused to honor the card. When I asked to speak to another manager, she refused. When I asked to speak to the owner, she refused.Eventually a male employee - who I suspect is the owner - said he would check into it. His fix was for me to pay for the $12 eyebrow wax and that he "would pay for the $35 pedicure himself." With no other option, I paid the $12. 1) If a business offers gift cards, and provides a receipt to prove that the gift card has a certain amount on it, then they should honor their card. 2) The behavior of the manager was unacceptable and unprofessional. The quality of their work - all prior to the gift card debacle:- The pedicure was below average. The leg and foot massage was not a massage, but a light stoking of my legs and feet. - She used a bottom coat, two coats of color and NO top coat. What?- The eyebrow wax... My eyebrows don't match each other and are not symmetrical. I will never return to their establishment. There are plenty of other salons in the Brentwood area! Read Less
Lynn D.
18 Aug 2015
REPORT
☆☆☆☆☆
REPORT
Do NOT go to Viva Nails - the do not honor their own gift cards. Horrible customer service!In May my husband purchased a $40 gift card for me at Viva Nails. I waited until August - of the same year - ... Read More
Do NOT go to Viva Nails - the do not honor their own gift cards. Horrible customer service!In May my husband purchased a $40 gift card for me at Viva Nails. I waited until August - of the same year - to use the gift card and had a pedicure ($35) and a eyebrow wax ($12). The pedicure and the eyebrow waxing were below average - I will write more about their quality below - but the customer service at Viva is horrible. After the procedures I gave them the gift card and was told after the gift card that I owed $42 and that there was only $5 on the card. I explained that the card was a gift from my husband, and presented them with he receipt that they gave him that goes with every gift card confirming that the actual amount is in the card. The confirmation receipt read $40. The woman I was dealing with - who later identified herself as the manager - said that I must have previously come to their store and used the card. She refused to honor the card. When I asked to speak to another manager, she refused. When I asked to speak to the owner, she refused. Eventually a male employee - who I suspect is the owner - said he would check into it. His fix was for me to pay for the $12 eyebrow wax and that he "would pay for the $35 pedicure himself." With no other option, I paid the $12. 1) If a business offers gift cards, and provides a receipt to prove that the gift card has a certain amount on it, then they should honor their card. 2) The behavior of the manager was unacceptable and unprofessional. The quality of their work - all prior to the gift card debacle:- The pedicure was below average. The leg and foot massage was not a massage, but a light stoking of my legs and feet. - She used a bottom coat, two coats of color and NO top coat. What?- The eyebrow wax... My eyebrows don't match each other and are not symmetrical. ETA: I will never return to their establishment. There are plenty of other salons in the Brentwood area! Read Less
Queen B.
27 Jun 2015
REPORT
☆☆☆☆☆
REPORT
Walked in, got a seat right away, for a pedicure.Young man began the pedicure without much conversation.Got through it in about 45 minutes.Very nice. no complaints.Was offered something to drink.Noise... Read More
Walked in, got a seat right away, for a pedicure.Young man began the pedicure without much conversation.Got through it in about 45 minutes.Very nice. no complaints.Was offered something to drink.Noise level isn't bad, no one was on their phone - which was really nice.Prices are same as anywhere else.***** edited to add, pedicure lasted 2.5 weeks. began chipping too soon. Read Less
Alyssa H.
4 May 2013
REPORT
☆☆☆☆☆
REPORT
Went (as a walk in) for my first time today to get a "pink & white". I've gone to Signature recently, and was hoping to find a place closer to where I live. A lady (who seemed like the boss) acted li... Read More
Went (as a walk in) for my first time today to get a "pink & white". I've gone to Signature recently, and was hoping to find a place closer to where I live. A lady (who seemed like the boss) acted like I was completely inconveniencing her, sat me down and began with the dremmel tool thing. (I am ok with the dremmel, and haven't had a bad experience before at Signature or the place in Bellevue I used to go to) The Boss lady nicked two of my cuticles with it - to the point of bleeding, with no apologies!! Half way through, she passed me off to a man who did the rest - and confirmed that that woman was indeed the boss, he was more gentle than The Boss lady, but he still nicked my thumb! At least he acknowledged it, apologized and applied a gel or something that I guess was supposed to help.... It's been an hour since I left, and my fingers are still achy at the cuticle!! I also heard The Boss lady talking rudely to a woman who admitted that she had never had a manicure before and was asking a lot of questions... Skip this joint and go to Signature!! I'm driving the extra distance and paying the extra $5 next time to get a better experience and a cheap glass of wine! Read Less
QueenANMM
17 May 2012
REPORT
☆☆☆☆☆
REPORT
I advice this place to every women who knows what is pedicure and manicure means. Every master is kind including owner of this place, and I'm very thankful to them for the services they give to us! Th... Read More
I advice this place to every women who knows what is pedicure and manicure means. Every master is kind including owner of this place, and I'm very thankful to them for the services they give to us! Thank you so much to everyone, and I love you Nina and MIsa! Read Less
bk1203
28 Jun 2009
REPORT
☆☆☆☆☆
REPORT
Had a great pedicure experience here, and for only $30. The entire staff was nice and helpful - had a great selection of OPI colors and more. Appeared VERY clean. The setup is nice, very relaxing chai... Read More
Had a great pedicure experience here, and for only $30. The entire staff was nice and helpful - had a great selection of OPI colors and more. Appeared VERY clean. The setup is nice, very relaxing chairs - the best I've ever been in. Pedicure includes nail polish removal, cleaning, a lengthy calf and foot massage, hot towels and new polish. Great atmosphere and a great deal. Read Less
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