Let me start off by saying that I don't normally write poor reviews, but this place was not up to par with any nail salon I have been to. It lacked professionalism, quality, and customer care. I atten... Read More
Let me start off by saying that I don't normally write poor reviews, but this place was not up to par with any nail salon I have been to. It lacked professionalism, quality, and customer care. I attended with a wedding party of 6 ladies and upon our arrival, they informed us they had us down for the wrong day. Someone had drawn an arrow in the appointment book to the following day, the day of the brides wedding, however the receptionist insisted it was the fault of the bride and kept blaming her for the error. After much finger pointing from the staff, the told us to come back in 3 hours. When we arrived the 2nd time, we stood around waiting for 45 minutes while one by one we were given a seat as soon as a chair opened, so our party did not even get to sit and enjoy each others company. Once in a chair, we waited another 45 minutes with our feet sitting in the water till someone was free to do our pedicures. This is way too long to soak feet unless you want wrinkled prunes. The 65 year old mother of the bride was given a broken chair with no whirlpool and a broken heater, so her water got cold and she sat with her feet in cold water for 45 min. Why would you put a customer in a broken chair. My water was so hot that my skin was puckered and red. It looked like I had a pair of pink socks on. I had to pull my feet out multiple times to let them cool. The pedicure was only mediocre. I got a horrible paint job. I asked for a flower and the woman drew a blue dot on my inner corner nail and put 4 pink dots around it for flowers. It took her so long to make the dots that I felt bad telling her it looked awful. It seriously looked like I had a blue bruise on my big toes. Afterwards she commented that maybe she should have just left them clear. Well if you know it looks like crap then you should fix it!! The manicure was not a manicure. I could have done this myself. The lady basically filed my nails and again did a poor paint job on them. She missed painting half of the nails-sloppy job. There was no soak, no cuticle care, no massage!!!!!! What did I pay for?? The whole time the staff was complaining about how they were so hungry and couldn't wait to get to lunch. Maybe that's why I got the 10 minute manicure. They also complained about their management in front of customers and the fact that their equipment needed replacing. 3 hours later we were done and over 1/2 of that time was waiting around. I have only been to a handful of salons in the past, but any one of them was better than this one. Read Less