Got a mani-pedi with gel polish on the fingers. Seemed ok until I went outside. In the daylight you can see the polish is lumpy on my toes. I went back in and showed them to the lady who worked on me. She's not very pleasant and seem to me to be irritated. She applied polish over a nail then looked at me. I pointed out another, she  applied polish then looked at me. I realized she wasn't going to look all of them over so we continued this pattern until I called it quits. Went outside and they are clearly still lumpy. I shouldn't have to go outside to evaluate my nails. My fingernails were rough enough to catch on fabric. Wasn't going to ask her to fix that. Read Less

I feel like I've left a few too many negative reviews lately so I want to make clear I have been to many places that deserve the good reviews I'm just very lazy :). I have been going to this nail salon for a few years mostly for pedis but also waxing and the occasional manicure. I have always received top notch service even if they are slammed and I know their backs have to hurt. In fact I always buy gift certificates from here for other people. I will always refer them to people! Read Less

I came in right at 12:00 when they opened. There was only one woman working there, and she was so lovely. Even though the place quickly had three people waiting and only her to do the work, she handled it professionally and kindly. She is the only reason that the second star was given. Than came in her coworker. I didn't catch her name, so lets call her Drusilla. Drusilla was one of the rudest, most unqualified aesthetician I have ever had the displeasure of meeting. Now, I know- you're thinking- oh another one of these angry, exaggerated yelp reviews. But read my past reviews- I have reasonable expectations I don't expect the strip mall nail salon to be Red Door Spa and I have given more than 40 reviews that  were 4-5 stars and only 5 that were 1 star. On with the review....Drusilla didn't ask questions. I wasn't asked if I wanted my cuticles cut or pushed back. I wasn't asked for nail shape. I wasn't asked if I wanted a teaspoon of glue on my two nails that had a little break in them or if she could cut them; she did the former. Then when I was ordered to wash my hands, I showed her the huge amount of glue that was under my left thumb nail. She didn't say anything, and just grabbed my right hand and started buffing.  I said "Ma'am?" to which she replied, "I know, I helped your nail with glue, I helped it." I said that I saw she did that and appreciated it, but there is glue stuck to my skin. She again ignored me. Then, we got to the polish portion of the debacle. First, she was sloppy. Polish all over my skin, that she would dig out with her nail or acetone off with a brush. Most people get a little on the skin from time to time, but she got it on every nail on every coat. While she was taking 8-10 min per coat, I stopped restarting the the UV light. Many other manicurists have told me that more than the recommended time changes the polish color and makes it more translucent. She said " Move your hand." To which I replied, it's already been 4x [of 30seconds] which is too long and changes the color. She didn't try to have a conversation, she just starting yelling, "I have a license, do you have a license?" And I replied that I've spoken to a lot of other manicurists that say that you should not exceed the curing time. I said that I would do it a fifth time but that was it. So rude. So I complied with Drusilla's demand, not explanation, that I do 2.5 minutes under the light for each coat. Then we get towards the end of the manicure, and she starts going at it again saying that she knows better and that I don't know anything about using a gelish LED light with OPI. Sure, I'm not a licensed aesthetician, I'm a dumb as can be licensed physician who has clearly never ever had a single other gel manicure done ever. She just kept talking over me. I told her that she was incredibly rude, and that these are actually my nails. I added, what happened to respecting the customer, or even having a conversation instead of being so rude. When she kept yelling, I added for someone so proud of her license you sure did a terrible job (see pictures.) She finally was laughing like a pure sociopath, and kept explaining the same thing and saying that I don't have a license. Finally, I said "Enough, just stop." Then again requested that she just stop talking. She kept talking as I said "For Christ's sake stooooopppp taaaalllkkkking." She finally acquiesced and said if you don't like the job, then you don't have to pay for it, I'll buy it for you. I said, I can pay, I just want you to fix it. She refused and said if its so bad you can have it for free. This whole debacle with Drusilla's ineptitude and lack of any sense of customer service, took almost 90minutes. I don't like stiffing people in the service industry. It's thankless and repetitive work, I understand. But I was happy when she said that because I have to now go back to the far superior East Bay Nails, to fix her botch job. Bye, Drusilla. You set such a wonderful example for work ethic for your daughter. Read Less

1st nail salon I've been to in 4 weeks. I had very strong long nails with gel. Asked for a French mani square cut. I started to see it going in the wrong direction and tried to explain square edges, decided to let her do it her way. Came out with round thick stubs. Don't go. Read Less

I have been going to this shop for more than 7 years. I was a customer before the name changed years ago and the current owner took over. The staff is kind. However, over the pass year or so i have noticed that the quality of their work is declining in a major way. I treatment my mother to a manicure and they nicked her finger with the drill and cut her nail so low that it hurt her. I took my sister to get a pedicure and chose not to have the same nail tech.. The french tip polish started coming off 2 days after we left and when she went back they told her its only supposed to last a day or so. I havent been back to the stop in months but was in the area and figured I would swing in. I got a full set and its hasnt even been a week and already two of the nails are broken and one is cracked. As long as i have been going to this shop I will not be returning.. Read Less

This nail place is no frills, but the staff is the sweetest! They fit me in at 630, even though they close at 7, and I didn't leave until 815. Cohn didn't rush even though I was the last person of the day, and my nails look great! Plus, the price is unbeatable. Read Less

Acrylic nails with gel manicure. I was greeted at once when I entered and only waited for 5 minutes before getting my manicure. My nails look great. My tech, Teresa, took her time to make sure there was no buildup of product on my cuticle or under my nail. During my gel polish, she meticulously looked over each nail assuring each was perfect. This is my fourth salon in 9 weeks and I've been to fancier salons who charge more. I will be coming back to City Nail Service.😃 Read Less

I opted to go here as it was conveniently located on my way home. The ladies (and one guy) that work here are friendly and quick. They do a great job on manicures/pedicures and the prices are low. I spent less than $40 on both not including tip. Read Less

Wow and I disappointed. I am from California and what I expect from a pedicure must be so different. First of all, massage was mediocre. Lotion was slapped on my legs and barely rubbed it, lasted all of 30 seconds. Lotion left my legs ashy and not moisturizer at all. Instead of a nice sea salt scrub of any kind, soap was put on a jumbo too brush and used all over my feet. No good cleaning was truly done, cuticles were briefly touched up when I know my toes needed much more work. Then to be charged $25 for it!!!! Wow disappointment grew. Manicure was followed by same issues. Hand massage was so lackluster that he left so much lotion unmassaged that I had to wipe it off when I washed my hands before he painted them. For $12 for a manicure I truly can justify nothing this salon does. Try Reflections down the street instead, much much better. Read Less

They did do an excellent job on my pedicure but they were pretty busy, so as a walk in I had wait quite a bit.  They started my pedicure and then an appointment came in early so they just had me soak while they started on the appointment and then I had to wait for someone else to get done.  The appointment that came in after me had her toes and nails done before my pedicure was finished.  If you are on a time crunch, make an appointment. Read Less

I had an appointment for a pedicure and when I walked in, no other customers were there. Within minutes of being seated in the chair, several more people came in asking if they could get a pedicure. Instead of telling the last few to wait or come back, they seated them in the pedicure chairs as well. The girl doing my pedicure rushed through so that she could get to one of the people who came in after me. She had me under the dryer in 15 minutes from the time I first put my feet in the water. I have never had a pedicure done that quickly, especially when it had been so long since the last one. The rush job shows and there is even polish on my toes. This place will not be getting my business again. Read Less

I""ve been coming to this salon for years and I like it. One day I walked in and everything is so different, most of the girls there are also new. At first, I was kind of hesitate to stay because Im not comfortable having new person doing my waxing. At the end, I had decided to give them a try. Although they raised the price a little bit, but the shop looks much better and more contemporary. Anyways, I got my mani/pedi combo done and I was completely satisfied with service. Not only that, my waxing service was fantastic, the lady with the short hair is very good. With the way she waxes, you can tell that she's well-experienced and I didn't feel pain at all. After all, I guess my try was a right choice. From now on, I will come to her for waxing. She is the BOMB!!! Read Less