My daughter & I stopped in right when they opened on Monday at 10:00, she had a gel manicure done there a couple of weeks back but needed to have it removed for a dance show. Β Upon arrival, the gentle... Read More
My daughter & I stopped in right when they opened on Monday at 10:00, she had a gel manicure done there a couple of weeks back but needed to have it removed for a dance show. Β Upon arrival, the gentleman put my daughter's hands in a bowl of acetone to soak the nail polish off (I have never been to a salon where they soak your hands in acetone, is that even safe?) then he left her to soak for 20 MINUTES while tending to someone else, finally I said "Her hands are starting to burn are you going to tend to her?" He replies with "I have two employees that are late" A few moments later an elderly gentlemen & elderly woman come in, he instructs the elderly gentleman to wrap my daughters nails with acetone & foil, which was like instructing a toddler to do nails, it took him at least another 15 MINUTES just to wrap her nails, he was so awkward, clearly not an adequately trained manicurist by any means!! Β So now we are at 35 minutes and still do not have her nail polish removed!!?? Β After having the foil sit for another 5 minutes the younger gentleman begins scraping the polish off, by the time he is done, we had been there for 47 MINUTES!! Β A process that usually takes less than 10 minutes at other salons.1. Β Don't leave someone soaking in acetone and unattended like that! Β He should have just told us to come back later! Weirdest part is he never even apologized for the ridiculous amount of time it took just to remove the nail polish! 2. That elderly gentleman should not be doing nails, he clearly is NOT properly trained! Β 3. This isn't the first time we've been there and the employees are either late or distracted with phone calls about family issues. No one wants to hear about the manicurist's son needing a ride home from school, or employees constantly being late or blah blah blah. Most people getting manicures & pedicures are there to relax, this is why I didn't complain in the salon, in respect to the two woman getting services done. Β Between all the family drama, employees constantly talking on the phone and the blaring tv, this is most definitely not a relaxing place!! Β We will not be returning!! Read Less