I received a gift certificate for star nails.   I went for a pedicure and they were trying to make me rack up a bill above the amount on my certificate. The woman doing my pedicure did not understand English and it was a struggle trying to commute with her. When I went to pick my color(I wanted Red)the woman who greets the customers gave me a red and said it was everyone's favorite. So I decided to just go with it no biggie it really didn't matter.   When I went to pay with my certificate I had got charged for that particular type of nail polish.  I got upset and just paid it and tipped the worker.   As I was leaving the woman who handed me the nail polish said "it lasts longer".  I got my pedicure yesterday afternoon and this is what it looked like today.   I will not be back!!! Read Less

I have been going to this salon for years. I used to love it, but after my last visit, I will not be returning.I've been getting gel manicures every 2-3 weeks for several years. I'd take a break from time to time, but for the most part, I had been spending a pretty decent amount of time and money at this salon.My last visit was on Christmas Eve day. I knew that I was getting a new ring for Christmas, so I wanted my hands to look extra nice. I had been growing out my nails so I could have a French manicure. They weren't crazy long, but about 1/4" from the end of my fingertips. Well, when the dude started scraping the old polish off, I knew I was in trouble. He was pinching my fingers so hard that I yanked them back several times. Then, rather than just let the acetone do its thing, he stabbed at my nails over and over with the scrape-y stick and the emery board so hard that he broke 3 of my nails. I didn't see that happen at the time, but he called the supervisor over to show him. Apparently from what happened next, I have to assume that the boss just told him to super-glue the edges back together.So then he paints the white tip color on and he actually did an OK job with that. I had no complaints. However, when I looked at the surface of my nails to see the tips, they were all covered in white scraped-off areas. I was very unhappy, but didn't really think there was anything I could do, but finish up and hope for the best. But THEN, he puts one single coat of sparkly (I didn't want sparkles), sheer pink color on. Next, I see him putting on the top coat. I was like, hey, are you gonna do some more color here or what? All I can see are the lines where you scraped the sh*t out of my nails? It looked like crap! So the kid - who clearly had no idea how to interact with clients calls the boss over again. The boss then goes on to explain to me that the white marks are on the surface of my fingernails. I knew that already because the kid had been going at my nails like there was a prize underneath the old color. I literally saw him make those marks and damage my nails.When I explained that they needed to do a more opaque color than the single coat of sheer sparkly pink to cover that crap up, I was just beyond aggravated and frustrated. I don't like to have to look over the nail tech's work to make sure it's OK. I want to trust that I will get what I ask for, then pay and tip accordingly. I didn't make a big deal out of this at the time. I didn't want to embarrass the guy, since clearly, it was his first day on the job, but I'm done with this salon. I used to love it there and for years would never go anywhere else, but something changed. I don't know if the ownership, management and/or staff are different, but the quality of the service has taken a serious nosedive. I paid almost $50 for a crummy French manicure that I wanted to have on Christmas only to have all three of the nails that the tech broke while removing the old polish (and the top five layers of my fingernails), snap off before dinner later that day.I've never left a bad review for a business before, but I really wish that I had the opportunity to be aware of the decline in service before going this last time and would like to spare someone else the disappointment of wasting their time and money on an experience like mine. Read Less

There are so many nail places in close proximity in East Greenwich, you would think this place would try hard to win over the competition. I knew it wasn't a good sign when we walked in at 3pm and there was no one in the place -maybe ten pedi stations, all empty- but it looked clean and we were tired so we stayed. There were three of us and we all decided upon the basic with the massage-$30 versus $25 without massage.  Don't bother.  It wasn't worth it. I hate a massage that is mostly slapping and punching rather than kneading.  Even though there were no other customers, we were rushed through the whole event. I'm not sure we were there 30 minutes from start to finish! I didn't get to soak in the hot water tub ...my polish was taken off and my feet were punched into the tub but they never really soaked at all.  There were no hot stones or any attention to cuticles or rough spots.  My tech was male and he literally yanked my feet forward when he wanted one and pushed them out of the way.  I've never been treated so roughly. The only time he smiled when when I offered the tip.   No one except the receptionist was friendly. I would not recommend this place. Read Less

Requested and paid for the Spa Pedicure suppose to be 50 minutes and costs $45 but the total pedicure was 35 minutes and completely rushed! I go to other nail salons and receive better quality pedicures!!! When going in make sure you get what you pay for!!! Read Less

I really like this salon. They are very clean, offer nice services and the entire experience is pleasant. I will say that they are a bit pricey, but I'm willing to pay the extra because I think that all the little extras that they include are worth it. Also, one caveat, when they show you the card listing choices for pedicures, they don't include the regular pedicure, which is the cheapest option. I didn't realize there was a cheaper option until the woman next to me asked for it and it was $15 less than mine. Lesson learned. However, I still give this place 5 stars. Read Less

I have gone to this nail salon for years before I decided write  this review. I always had a pleasant experience when getting a gel manicure or pedicure and came back every 2 weeks. It's clean, and one of the nicest salons in the area. Which is keeping me from giving this salon a one star. Up to about a year ago, I had an awful experience with one of the nail techs. But, I keep coming back expecting the same quality and customer service from past experiences but I am failed each time. This past time, getting a pedicure, she rushed through my pedicure leaving nail polish all over my toes. Couldn't take an extra 30 seconds to take it off.Now I know, this is a little problem, but I've worked in customer service before so I get how important it is. Read Less

I LOVE Star Nails! Everyone is so nice and they all do an incredible job on your nails. My particular favorite is HaHa. Make an appointment with him if you can because he books up. This place is SO clean and you get complimentary massages with your manis and pedis!! Read Less

Had a very poor experience here today! Will not be back.I went to get my nail fixed after having it done a few days ago here. The lady was incredibly rude telling me I had the manicure done "two weeks ago", which was not true. I was willing to pay to have it fixed, but she was incredibly rude about it. Read Less

My experience was wonderful. Unfortunately they couldn't deliver on what I wanted as far as my nails. I asked for a full set that was pointy. For 55$ mind you I received lumpy uneven nails that are far too thick and almond shaped. These were mistakes made early in the shaping and cutting proces. Loved my stylist Linda who was very sweet, unfortunately I'm extremely disappointed in her skills. Read Less

Figured I'd try this place since it's close to my work, and I was pleasantly surprised! Everyone was very friendly, there were lots of color choices, it was clean and my nails came out wonderfully. What more could you ask for?! Read Less

Every time I walk in to Star Nails, I'm always greeted with smiles. Everyone is so friendly, the environment is very clean, and it's a wonderful experience. Recently I've been making appointments with Haha and he knows exactly what I like (color and length). My nails and toes haven't been this happy in years! Read Less

I love this salon! They have an amazing staff, always attentive and very friendly. Angelica does an amazing job every time I go to see her. I have never had a bad experience there. I am constantly recommending friends and family go to see them because of their excellent service and quality of work! Read Less

My expectations were exceeded today by Michael at Star Nails. He did high quality work and was very professional. The place was very clean. Nice updated decor. The complimentary back massage after was perfect. I will be back. Read Less

So my friends birthday was last week and i wanted to take her to get our nails done. I researched a bunch of places in our area and after reading some reviews I gave them a call. They offer several manicures there so i asked the girl about each one and she had no idea on most of them so she asked someone else and they didnt seem to know much either but they knew a little more. This should have been my first warning but i decided on spa manicures and specifically asked that myself and best friend get to sit together and get our manicures at the same time. I even said its her birthday and they said no problem. So we go Saturday afternoon and tell them we have an appointment and we got no how are u or welcome, it was just go pick a color, which we did and then stood there waiting. Noone said why dont you have a seat because from where we were standing you couldnt really see the small waiting area so after several minutes one gentlemen came over and said which one first, and I said well its her birthday but we asked to be done together but since thats not going to happen let my friend go first so he sat her down and left me standing there. I walked over and I told them again what i had specifically asked for but could I at least sit with her while she gets hers done so i sat down.  All of a sudden he starts doing my nails so I said no its her bday but he said he doesnt really understand english. I will be honest and say that Loved getting my shoulders massaged and getting my hands dipped in wax however I felt like he put more time into my hands and arms than to my actual nails. So when mine is about two minutes before being done someone finally started my friends nails. When mine were finished he didnt even bring me to the dryer! I just sat there until my friend was done and her guy sent her to the dryer. It felt like an assembly line and not like a spa atmosphere at all. It was like hurry up get them done as quickly as possible to get to the next one. That same day my nails started chipping and the following day my friends starting chipping as well. Only four days later and they look just terrible. When i do my own nails they dont chip this quick. I have been to a lot of really nice salons/spas and it never feels like you are rushed and when you call and make a request they honer it. The spa experience I was looking for, for my best friends birthday did not happen. I spent $30 on each manicure plus a $10 tip for each so $80 and our nails look awful.  I will say that right after they did all the other things with my hands and right before they started painting my nails, he asked me to pay him so that my nails wouldnt get ruined after when I would have had to dig through my purse to get the money, and no other place has ever had that idea which I thought was a really great idea. But, would I ever go back or recommend a driend? No. Read Less

I had a pedicure, gel manicure, and eyebrow waxing done on Thursday, February 11, and while the pedicure was fine, the eyebrow waxing was just ok, and the gel manicure was awful. The process of removing my gel polish was painful, and the polish was not even thoroughly put on. You could still see the white of my nails on the end of my nails. And then within three days, both thumb nails chipped and then broke very very low, and now two other nails have already chipped. This is all within less than a week of getting them done. Everyone is saying go back and have them fix it, but I have no desire to have them touch my fingernails again. Read Less

LOVE! I've gotten several gel manicures there that have lasted three weeks. Sometimes I have trouble with them not understanding the exact shape/length I like but I've never been disappointed. I also got their star pedicure (I think that's the name-it has a hot stone massage included) that was so relaxing, and has lasted over a month! Read Less

I decided to try Star Nails for the first time a couple of weeks ago. I had long, healthy natural nails. I had a gel manicure on from my last visit from my usual salon. First of all it was hard to communicate with the guy who did my nails what I wanted. Almond shape with a matte red color. He explained to me they did not have matte, so fine. Had to show a picture of the shape I wanted numerous time. I did get the shape but not the color. The biggest issue though while removing my gel and getting my nails ready he filed them down a ridiculous amount using a machine! He left my nails incredible weak, thin and sensitive!!!! Within a week two nails broke and I've never had this issue before. I returned and got my money back and they said they would "fix" my nails for free. Well that meant them cutting them all down very short! So my nails went from beautiful, long nails to ugly short, painful nails!!! Nightmare! Within another week two more broke and now 10 days later they are all broken and I have to start from scratch! They bully you into things and clearly don't know how to take care of 100% real nails! Beware!!! Read Less

It's a super, express version of any nail service I've received.  If you are looking to languish yourself for a good bit in a chair with some one-on-one attention, this place will not fit the bill. But - if like me - you just want a nice gel nail service and be in 'n out in a half hour or less, stop here.  I don't get my nails done on a regular basis, so I like them to last when I do. And here, they did.Things I loved:The service was quickI was taken in as a walk-in in less than 20 minutesThe nail tech was professionalMy gel set lasted for almost three weeksThings that were not so loved:They sit me down for "five minutes" to soak to  wait for a nail tech to help me at his station. It was more like fifteen. Don't trap me. Just be honest with my wait time.Parking is limited in the cramped strip mall parking area.That being said, now that I am wise to their wily waiting ways, I will return for a great gel nail set. At $30, it is reasonable and worth it. Read Less

I've been here about four times. The place is clean and nice however I just feel like the drill they use kills my nails. Out of all the nail places I've been, when I go here my nails chip in 6 days when it's supposed to last 2 weeks. The last pedicure I had was rushed and even me toes are already chipping. I won't be back. Read Less

My nails stay good for so longI've been coming here regularly for over a yearIt's convenient and open everyday which is important since my work schedule is so demandingI like using my membership card to earn free manicure/pedicuresAnd it's always clean here everyone is so nice. One time I found my car battery dead after my apt and they came out & game me a jump! Thank you! I like that I can also schedule appointments Read Less

Really loved this place! The staff was all very nice, lots of nail colors and they give you a three minute massage which was amazing! For my gel manicure they really did a great job and they do a wax hand treatment as well. The place is also very clean and well put together! Definitely highly recommend Star nails!! Read Less

The first two times I visited Star Nails, I was really impressed. It is the only nail salon nearby that offers a back massage and paraffin hand treatment during a manicure, and that was a huge plus for me! I was excited to have finally found a clean and nice place to get my nails done regularly (I'd been scouting out a place to take my bridesmaids the get our nails done for my October wedding). Upon my third visit, though, I decided to opt for a gel manicure about two minutes into my manicure (he was just prepping my hands & nails at that point). I asked the man doing my manicure if it was too late to switch from regular polish to gel and he paused to consider, then said no it wasn't. My manicure looked great, and I was perfectly happy, until the gel polish started literally peeling off in huge pieces from the bottom of my nail bed about 5 days after my manicure. I was unsatisfied because I'd gotten a gel manicure at other nail places before, and never, ever, has it chipped or peeled, at all. I figured I would just go into the salon and ask them to fix it. I didn't get to go back in until about a week and a half after the manicure (about 3 or 4 days after the manicure started peeling off), due to my work schedule being weird hours and the salon not being open when I could go. When I finally did go in and speak with the manager (he may have been the owner, I didn't get a chance to ask) I explained what happened during the manicure (me changing my mind and how I thought it might have been the problem) and he informed me, with attitude, that because it had already been over a week, he couldn't fix my nails, especially because he didn't know "what I do for work" that may have caused the problem. I'm a librarian--I literally sit at my desk, type on a computer and help people locate books. Nothing that has ever caused my nails to chip in the past. I explained this to him. I also showed him my frequent user card with the date of manicure written on it (and initialed by the manicurist). He gave me attitude the entire time, from the moment I explained my problem (and I was really nice from the very beginning--I don't believe in being mean or rude to people, it's never going to get me anywhere and it's just unnecessary). I was really shocked by how rude and dismissive he was of the issue. Their policy is clearly not "the customer is always right" or anything along those lines whatsoever. All I wanted was any type of resolution, I was flexible--fix the nails, give me a free or discounted manicure next time, give me my money back... anything. Even an apologetic or sympathetic attitude would've been nice. He finally said all he could do would be to remove what was left of the manicure (about half of the gel polish was off, and on other nails, it was badly chipping and peeling), so I said yes, please. He was visibly annoyed and angry as he removed my manicure, and at the end he left all the dust and shavings all over my hands, my nails were left dry, damaged and disgusting... no lotion, none of the usual treatment when salons remove gel manicures for you. I was appalled. Needless to say, I'll never go back. They've lost my business for good. I'm so disappointed! Read Less

Two of us visited this spa for a pedicure on a recent Saturday, late morning. There were several employees hanging around doing nothing because there was only one other customer in the salon. Compared to other salons I've been to, this place was simply OK-  not outstanding or exceptional. Oscar took care of my pedicure, ending with a quick yet overly forceful neck/shoulder massage. [He also used his elbow for extra emphasis!] Cindy was very conscientious and spent considerably more time working on my friend's pedicure. We each paid $30 plus tip. I wonder if the price would be reduced if I did not accept the mini bottle of water, the flip-flops, and the neck/shoulder kneading. It is interesting that this spa accepts credit cards for payment of services, but tips need to be cash. Read Less

Today I went to Star Nails and Spa for a Mani/Pedi with my mom. We had heard from a friend who goes to the one in Middletown how fabulous it was, but as we live in Warwick we decided to give the new East Greenwich location a try.Boy am I glad we did. We walked in to a beautifully designed space, sparkling clean and smelling fresh. I have to say this was the first time in my life I've walked into a nail salon and have not been overwhelmed by the smell of chemicals. The music was low and relaxing and there was peace and quiet. We were immediately greeted by John and Cindy and brought over to the pedicure bowls. Perfectly cleaned and sanitized tools (and working in the beauty industry, I am trained to check for that). Cindy asked me for my color, took my bag and my jacket, and there were even small bottled waters waiting for us on the arm rests.I have lived all over the country and have NEVER had a Mani/Pedi like this. The leg/foot massage was unreal. I was so relaxed, I almost fell asleep! Cindy was fabulous. She paid attention to every little detail, a true artist in her craft. Worked every muscle group in the massage perfectly! Just when inthought it coukdnt get better, she gve me a shoulder/neck/back massage while my hands soaked in the paraffin wax! All of that wonderful service for only $45 before tip. (make sure you bring cash, as they don't accept charge tips) My mom agree with me about everything (and she is very picky, so awesome job, John!). So it seems we have definitely found our new place. Next time we will be bringing my dad, who also is a sucker for a great pedicure! Thank you, Star Nails, and John and Cindy!!! We will definitely be back, Read Less

Today I went to Star Nails and Spa for a Mani/Pedi with my mom. We had heard from a friend who goes to the one in Middletown how fabulous it was, but as we live in Warwick we decided to give the new East Greenwich location a try.Boy am I glad we did. We walked in to a beautifully designed space, sparkling clean and smelling fresh. I have to say this was the first time in my life I've walked into a nail salon and have not been overwhelmed by the smell of chemicals. The music was low and relaxing and there was peace and quiet. We were immediately greeted by John and Cindy and brought over to the pedicure bowls. Perfectly cleaned and sanitized tools (and working in the beauty industry, I am trained to check for that). Cindy asked me for my color, took my bag and my jacket, and there were even small bottled waters waiting for us on the arm rests.I have lived all over the country and have NEVER had a Mani/Pedi like this. The leg/foot massage was unreal. I was so relaxed, I almost fell asleep! Cindy was fabulous. She paid attention to every little detail, a true artist in her craft. Worked every muscle group in the massage perfectly! Just when inthought it coukdnt get better, she gve me a shoulder/neck/back massage while my hands soaked in the paraffin wax! All of that wonderful service for only $45 before tip. (make sure you bring cash, as they don't accept charge tips) My mom agree with me about everything (and she is very picky, so awesome job, John!). So it seems we have definitely found our new place. Next time we will be bringing my dad, who also is a sucker for a great pedicure! Thank you, Star Nails, and John and Cindy!!! We will definitely be back, Read Less

I was on the look out to try something new! Because the place I normally go to lost alot of staff ans the wait was crazy. So this place when u walk in is gorgeous and smells really nice clean and organize and great customer service skills from all employees I was greeted offered a drink. Fast and inefficient on my nails exactly what I needed will definitely be coming back!!!! Read Less

I have been to Star Nails and Spa several times. It is a beautiful place and the customer service and expertise are excellent. I had a pedicure with Tony and it was one of the best I have ever had. I give this spa my highest rating. Read Less