This visit was my first time at this particular location, I'm usually a customer at the North Providence salon. The appearance of both locations is clean, welcoming and hip, which is why I'm a returni... Read More
This visit was my first time at this particular location, I'm usually a customer at the North Providence salon. The appearance of both locations is clean, welcoming and hip, which is why I'm a returning customer; despite their above average prices. However, after this visit, I am not sure if I will be going back to either location. Let me start off by saying that I am always an appointment maker, I never rely on a walk-in. At my 6:30 pm appointment for a pedicure and shellac manicure, I was not seated until 6:50 pm, something that I had never experienced at VIP before. When 7:15 pm rolled around, someone came over to begin my pedicure. Typically, I always spring for the "Honeymoon Spa Package" that includes a 10 minute foot massage and callus remover. However, the worker guilted me into not getting that package because it was too late in the evening. She breathed a sigh of relief when I agreed to settle for the classic pedicure. The manicurist then informed me three, yes, three times that I should get the callus remover; three times I answered, "yes, I know. That was my original plan." As the pedicure continued, the worker asked what scented oil I would prefer. I replied "lemon, please." Then, without any hesitation, the worker rolled their eyes and said "um, we do not have lemon." I apologized for the mistake, explaining that lemon is my go-to scent at the North Providence location. However, on my way out the door I caught a glimpse of the lemon oil, and couldn't help but chuckle to myself. In conclusion, VIP Nails has two gorgeous locations. But keep in mind, looks can be deceiving. I highly recommend attending one of their salons if you are interested in paying above average prices for substandard services. Correct me if I'm wrong, but why would you accept 6:30 pm appointments if you can't meet the expectations you set forth. A customer is a customer, no matter if their appointment is at 10 am or 6 pm. Read Less