I’m going to keep this short because this establishment does not deserve anymore if my time. I called in early to set an appointment for 7:30pm to remove my nails and get a manicure. Once I was there and told them I had an appointment they all looked at me weird as if I never called. Once I was seated I dipped my hands in acetone to start the process of removing the fake nails. That took 40 minutes. Then the (technician) removed a layer and put my hands to soak again. Only this time I was there for an hour more! Watching everyone who came after me receiving more than just a manicure & receiving quicker better service. It’s now time to CLOSE (9:30pm)the mall and my SIMPLE MANUCURE is not done. To top it all off I told the other technician my nails need to be shorter because I had fake nails for almost a year and they’ll tear. He filed one of them shorter and when I told him I need them to all be the same length he looked at me like I was requesting the most craziest thing. This place is very unprofessional & I will gladly never come back! P.S. this morning my nail chipped. Wish I could show you that! I’d definitely want my money back. Read Less

Worst service....broke 3 acrylic nails in less then 5days...and half of them are rude...dont even know the true definition of ACTUAL customer service is!!!...oo and did I mention they cut you....NEVER EVER AGAIN✊ Read Less

Took my niece because she wanted to get acrylic nails done. She's been here before and thought we could go together. When greeted, we said we were both getting something done. They took my 12 year old niece by herself and ignored me. The point was for us to bond and get something done together. The place was really dirty on top of everything else. I would not come here or suggest it to anyone. Read Less

What a waste of time and money. They were not busy at all today, so we were hoping for a relaxing time and non-rushed service. They gave us bowls of acetone to soak our hands in and left us for so long that my fingers started tingling and got pruned with the acetone. When the man filed my nails, he left barbs of nail and old polish that are sticking up and poking through the new polish. I asked to keep my nails square. Some are filed all the way down to the tip of my finger and others are left long with filings and clumps of old polish gathered underneath. There are bubbles and fibers stuck in the gel from today. My mom has hangnails and one of her fingernails had a broken corner from the service still hanging. The woman who did her nails was chatting on her cell phone while she did my mom's nails. This has been a super disappointing visit. I wouldn't recommend this place to anyone. Read Less

All the reviews prior to mine are very negative but also relatively old. I've never been to this location but when I saw a sign for $22 gel manicure, I couldn't resist. I was seated immediately. They have at least 75-100 color options for gel. I was very impressed. My tech began working on me after me sitting there for about 5 minutes. She wasn't very talkative. I tried small talk with no success. However she was very detailed and made my nails look fantastic! The reason I docked a star was because my biggest pet peeve in nail salons is when they staff all speak foreign to each other. It automatically makes you paranoid they are speaking about you. My tech did converse a few times in her language with other staff... annoying. I also question how sanitary they are... my usual salon everything is taken out of packages, I didn't see that here... Read Less

One star is generous. Worst manicure I have ever had. Wait time was 45 minutes when they said 10. My nails are uneven and it looks like only half of my cuticles were done.   This place is also very unsanitary. Nail files and clippers were clearly not cleaned and were used by prior customers. Read Less

Terrible any place is better then here poor customer service. Cut my nails and I didn't want them trimmed and the girl picked my color w out me choosing I was to disgusted from whole experience I just wanted to go Read Less

My mom got me a gel mani/pedi for my birthday. Spent darn good money for it. The technician painted OVER my cuticles on my fingernails, which caused the gel manicure (which should last for two weeks) to only last for about three days. Ridiculous! Then, the polish used on my toes must've been watered down, because the color was already faded when I got out of the salon. It lasted about four days before chipping off. At the time of service, I didn't have time to go back in and complain. After two hours of being in their assembly line, I was done. So my mom called and complained, simply asking for the good business practice of getting a gift certificate, partial refund or SOMETHING. Nope, no dice. In fact, they were so rude I couldn't believe it! Never go here unless you have money to burn, are fine with paying people to be rude to you, and don't care how long your mani/pedis last. Read Less

I have been to this nail salon a few times and it's really a hit or miss with me but the last time that I have been there completely changed my point of view of this establishment. Honestly it really all depends on what tech you get to work with you here. Some of the ladies are very nice but most of them unprofessional. Convenience with it being in the mall or not, go somewhere else. Now I understand that most nail places in the area are from run by people from foreign descent, which they speak an unknown language, but these people are unprofessional in how they carry themselves. From the moment you sit down in front of the nail tech to the very second you leave they are gossiping amongst themselves and it feels like they are talking about you. I was in this salon yesterday and the owner of the shop was working with me. She asked me who did my nails last time I was in and I told her and pointed out the nail tech. I was not complaining about her at all, in fact I complimented her. The owner said, "oh, well I do better right?" I told her I was uncomfortable with answering her and she questioned me why and I simply said, "because you have not finished my nails." She then started to gossip with another nail tech which I thought was rude because it was obvious that she was talking about me. This gossiping continued the whole time. She did a nice job with the shape of my nails and she didn't hurt me at all. When it got down to paying her before she painted my nails, she charged me 16$ for the refill, which is fair, and so I gave her 20$. She then said, and I kid you not these were her EXACT words, "thank you love you" and took my money. She did not hand me any change either. Normally I tip them but this time I really wasn't going to tip her because of her unprofessionalism. She then decided to paint my nails which I asked for black with orange glitter on the tips for Halloween. Well the nails did not turn out how I wanted them. They look messy and not flattering at all. I did not want to complain because I was already flustered with her and I did not want to cause a scene.Overall, bad experience. Do yourself a favor and go somewhere else. Read Less

This place just okay. Not sure if I would  visit again.1. Gel Manicure is probably the only  service I really liked here. They have a nice selection.2. I'm not sure how clean this place is. I have my doubts.3. Pedicure was sub-standard and I wasn't offered the services that other people were getting like callus removal. 4. Waxing is terriable. They miss areas and spots. Read Less

I'm not a huge fan of malls as it is, so the mall nail salon is not a place I usually frequent but with the approach of open-toed shoe season and a coupon in a local mailer, off I went with a bunch of my girls for an evening of foot pampering.  My girls were a blast, as usual but while we were all sitting in the very nice and newish pedicure chairs, all sitting in a row, I was able to watch the differences in the services we received. There must have been 10 different nail techs manning the store and it seemed like they were tag teaming to provide us our cheap pedicures.  One girl started with C. and then moved to J's chair.  Another was going between me and someone getting a manicure.  Strange.  It felt very disjointed and it seemed like they were a little forgetful or rushed in the procedures.I loved the use of the dremel tool on the very dry spots of my feet.  It didn't tickle too much and removed a lot of the dry skin.  They used it on 3 of the 4 of us.  My friend who didn't get the dremel treatment was confused by missing out.  I asked if her were extra soft and therefore didn't need to be sanded down and she shrugged.  I definitely noticed a lack of barbacide around the salon.  You know, that dark blue liquid used to sanitize tools.  A friend mentioned that she saw the tools coming out of a sanitizing machine, but still, come on!  Given that the tech CUT MY CUTICLE so much that it bled and also cut the toe of one of my friends, I am certainly concerned about the sanitation.  (I will be checking the wound diligently for signs of infection!) It also bugs me when the techs at a nail place gossip in a different language.  I always feel like they're talking about me.  Paranoid, true, but still isn't that kinda rude?  I also watched one of the techs (the nice one who actually chatted with us) hold a phone to her ear for several minutes while working on one of my friend's feet.  Poor form! The place looked pretty clean but they had tacky  printed paper signs everywhere, including notes to please tip in cash taped to the arms of each of the pedicure chairs and at every table and dryer.Looking at my nails today (I got a mani and pedi) the polish job is sloppy and already chipping.  Plus, not as shiny as other jobs I've had. And if it's important to you, and you're considering going to Nail Division, most of their polishes are China Glaze, Essie or cheaper brands.  Only, maybe, 30% are OPI, but they did have that new Katy Perry crackle glaze stuff. Read Less