Nice friendly workers. Prices are reasonable. They ran out of supplies for my waxing and I was not a walk in. I had to wait about half an hour to an hour and they didn't compensate me with any perk for it. I'd still try them again though. Read Less

I am pretty sure that Jessica is a miracle worker. I completely abused...destroyed my hair, and she was able to correct it all. I love the color, cut, and great advice. The environment is great too. I’m so glad I found this place. I’ll definitely be returning. Read Less

I brought my daughter in for her birthday in order for her to finally get her mermaid hair. I was so impressed with the staff, working with me to get it done on her actual birthday and making sure no one spilled the beans. We were paired with Sam and I am so thrilled with how my daughter's hair turned out. Sam did an amazing job from minimizing the damage from bleaching to making custom colors for my daughter. She took such time and care placing multiple colors on each section and braiding them to mix the final result. My daughter has an alarming amount of hair so dying it was no small feat. Sam is a true gem at Bell Tower! Thank you to her, and all the staff that made my daughter's day Read Less

I got a pedi in preparation for my vacation. Lucy was so sweet and friendly. I watched her work and saw how much attention to detail she gave. Extremely professional and skilled. Definitely going back to her! Read Less

I went for a wax with Flavia (sorry if my spelling is wrong!) and I had a very pleasant experience. She was very kind and relatable, she made a painful event a lot less uncomfortable! I would return, and I definitely recommend. Read Less

I recently moved to the area and was hesitant about needing to find a new stylist/ salon. I felt at home once I walked into the Bell Tower. Emily was highly recommended when I made the appointment and she did not disappoint! It was like getting my hair cut by a friend- no awkward conversations or silence- and my hair looks fabulous. Thank you Emily and Bell Tower. I look forward to my next appointment. ♡ Read Less

Ive been here off and on the past year and Emily has been a life savor for my blonde hair. She is a main reason that Bell Tower has the reputation for great stylist and color in Berks. The front desk staff is always helpful and easy to work with. Read Less

Emily has been a life savor for my blonde hair. She is a main reason that Bell Tower has the reputation for great stylist and color in Berks. The front desk staff is always helpful and easy to work with. Their cafe is great and they have organic options for smoothies and juices. Read Less

Emily has been a life savor for my blonde hair. She is a main reason that Bell Tower has the reputation for great stylist and color in Berks. The front desk staff is always helpful and easy to work with. Read Less

i was referred to this place by a co-worker she told me how wonderful her experience was..however my own experience as a first time customers was far from wonderful...i had my appointment set for Feb. 27,18 @ 12:15pm with a Christine! i arrived mins before my appointment and waited for about 15 minutes or so my bestie accompany me for emotional support...cuz this being my first time getting a brazilian wax done in my life while being pregnant, Christine greeted me in a not s...o friendly and cordial way then escorted me to this tiny very hot and uncomfortable room not what i expected for a spa environment then the staff told me to lay on the bed which now before she started she forget she didn't have her gloves i was left laying on the bed exposed with nothing to cover my business down there and this woman is going to open the door to go in and out know that there's people sitting directly in front of the door...i felt so embarrassed!!! I kid u not i have my bestie as a witness, to even add more insult to injury she did it again left after she started to work on me i guess she forgot something else...to be honest this was the worst experience ever!!!!....i didn't enjoy that at all and will not recommended anyone else to this place of business. See More Read Less

I LOVE this place!! I’ll never trust anyone else with my hair! Stylists here are miracle workers! The people running the front are so helpful and the products they sell are better than anything you can get in Berks County. No, it’s not cheap, no product, no person good at anything is cheap, especially with hair and beauty. Oribe products are like unicorn tears for your hair!If you love your hair, if you value having healthy hair...go to the Bell Tower! Special thank you to stylists Pedro & Kate Read Less

I have been going to Bell Tower for years! I have had the pleasure of working with Dallas for more years than I can recall! I have done gel manicures, pedicures and some facials and they were all fabulous!! She is talented, meticulous, kind and caring! I enjoy ever minute I spend with her!! It’s definitely a guilty pleasure and worth every dollar! She is focusing more on lashes and facials now and is busy every second! Any employer would be lucky to have someone like her!!! So happy to see you yesterday! Read Less

I was nervous trying a new salon, but new I was in the right place the moment I walked in . The staff was friendly and professional. Very well trained. I'm stylist, Laura, listened to me and did a wonderful job on my color , highlights and cut. She also looks like the salons best advertisement. Her own hair looks amazing and very uptown! Read Less

I used to love the bell tower. I went in for a massage a month ago and it was terrible, which is not something I throw around. I contacted them. The manager rescheduled me for a month later. The massage was ok. Hot stone, no pressure, no focusing on what areas bothered me. What’s the point of asking. The therapist picked me up at 11:40 and finished a 12:58 for a 90 minute. Then checking out, the front desk had no record of the comped massage. They fixed it no problem but that’s a communication issue with the manager that should be corrected. For the money you pay it lacks in service and what it used to be. The rooms are just too cold and the beds are not comfortable. I’ll be going to massage envy or the Hershey Hotel for a spa day from now on. Read Less

I was a little nervous going to a new salon since my old hair dresser messed up on my color. Easy to find and the staff is very friendly. Since I was a first time client I had to have a blowout along with the hair services I received. For new clients you got a gift bag which included some sample hair products and a free smoothie at their cafe. My hair stylists name was Kelly and she did an awesome job. I am very happy with what she did and I plan on going back to her Read Less

The girls who do the services are great however there is a huge lack of communication between the schedulers and the girls schedules . On multiple occasions the schedulers did not a lot enough time for the services I scheduled and I was unable to get what I want . Also I believe you need to spend money to make money and on multiple occasions the have was broke so it was freezing and unwnjoyable or so hot you couldn't breathe . The girls equipment is dated and they can not do ...there jobs properly without working equipment or product. I get multiple services from hair, lashes, pedicures , massage and more and I can say without a doubt the only reason I go is for the girls and there services not Belltower because there are plenty of other salons that are much nicer and less expensive . A smart business owner knows that if you take care of your employees the bottom line will take care of itself so I think it's time to invest in the staff , equipment and product and not worry about updating re outside . See More Read Less

I went for a Devacut today and I am disappointed. Prior to the cut I did a lot of research and was expecting the frizz ball I came in with to be a head full of curls afterward. This was not the case. I believe the Devacurl stylist at this salon needs more training on how to deal with creating curls after cleansing and conditioning. There was not a use of a microfiber towel after cleansing, curls 101. Minimal amount of product was used in my hair then followed by the Devafuser with a very hot blow dryer (curly hair no no). I’ve read that curly hair should be styled wet not dry to minimize frizz but the Devacurl stylist tugged and pulled at my hair hair creating a lot of frizz. $95 for a half inch trim, wash and minimal use of 1 Devacurl product is NOT WORTH IT! Read Less

I've been seeing Allison for years now and have never been unhappy.  She's very receptive to any color change I want to do, works really well with my long very curly hair, and is super nice.    The only thing I could recommend is offering the Deva Cut for curly hair.  I was told that's in the works, so once that's added, I will be very excited! Read Less

I was in yesterday for an acrylic refill with Winnie. She did an amazing job! She is very detailed and made sure my nails looked perfect. She is definitely the best nail technician I've found in the Reading area. I highly recommend her! Read Less

I will start off by stating that I have had many facial and massages at other establishments prior to coming here. My visit booked off of a Groupon. 1hr massage, 30 facial, 15 in sauna and a breakfast over at the cafe. I was greeted promptly. They offer lemon water or tea, no coffee. When i was called back they called" My name and another clients name at the same time. Apparently sinve we both had Groupons, they put as in the same timw slot so my entire visit everyone thought Amanda and I were together, bit annoying. The room where u change to s robe and flip flops is very clean, locker included, u keep your key in the robe with. Massage therapist was fairly lite with pressure, never asking hoe I felt, til she was done. I was taken to the sauna which is up a flight of steps. Sauna was npt very warm and VERY DIRTY ( i reported to front desk when I checkes out). I stepped out of rhe sauna before my time was up and a girl had me sit in a pedicure chair until the facial girl was ready...again uner the chairs and nooks where they keep towels etc..DIRTY. Facial was very rushed she put some steam in my face and basically cleaned and moisturized, she never put a lite nor magnifying glass to my face. Check out was quick, I handed the girl a 20.00 due to everything I just reviewes here and she looked at my $20 bill "like really". No thank you BT, I know more professional, kinder and affordable places than yours. Read Less

Kelly is the absolute best!!!! I have lived in Berks county for 10 years and had my hair ruined many times. I finally found someone that I can just come in and get my hair done and not be nervous when I go in. I just know she’s going to kill it every time!!! Read Less

Emily was great! We discussed the color and cut and what I would like and what she thought would be the best. She matched my color that I wanted perfectly and my hair felt so much healthier after the cut and products she used. I am very happy with the results and scheduled a future appointment. Read Less

For an upscale spa, the Bell Tower, falls sorely short. On August 18, 2017, I had a massage (which was supposed to be one hour but was, in actuality, only a little over a half hour) While I was early arriving, the therapist was late in beginning my appointment by 15 minutes. No warm sheets or blankets, no comfortable sheets or blankets covering the head rest and I was not given the kind of massage I was seeking. I had requested special attention to my left shoulder since I am experiencing a frozen shoulder but the massage therapist did nothing more for my left shoulder than she did on my right. Worst of all, the massage was, what I call, "fluff". It was very superficial and did nothing to relieve the knots and tension in my shoulder. This is my second visit to Bell Tower, I will not make an appointment there again. Read Less

If I could give a zero rating I would. Do your homework before you go to this salon.  Acrylic nails are advertised and a friend went only to have her refill turn into an utter mess. Everything was done incorrectly while the "specialist" as they're called admitted that she indeed didn't have knowledge of what she was doing. They "approve" all of the reviews on their Facebook so none of the negative ones are displayed. Interestingly, while I was sitting in the waiting area, a woman came to the desk complaining about her last manicure. I myself entrusted them to microblade my brows. So, the result? No sanitary and safety precautions like gloves and disposable sheets or pillow case, she used blue/black when my hair is brown. The shape is wrong and not what we discussed leaving me with high points as arches and uneven tails.  NOT GOOD! It cost $350 plus gratuity and it is semi permanent on my face. When I spoke to management about my experience, she was condescending and defensive saying how wonderful their success has been and that her own were done beautifully . Ok great, but I'm here discussing mine and how it was NOT DONE WITH SUCCESS. She could have cared less and made me feel unwelcome.  All she did was argue. She insisted that they could fix my brows only to send me an email the day before that appointment giving me a refund instead. So they CANT FIX THEM!  My advice to anyone, RUN away from this place and go where there are artists with experience and professionalism. By the way, my brow "specialist" has only a year experience and does them along with hair out of her house without liability insurance  or a license.  That's the type of professional that Bell Tower employs?This is not the place it portrays itself to be. Read Less

It's okay. Nice ambiance.  Massages are expensive and just alright.  Had a few different services done and was always just "meh" about it.  Wish there was another spa in our area that offered the ambiance, services and better quality execution of the services offered so I didn't feel like I wasted money after my experience. Read Less

I've been an on / off customer since 1979 , and with that said I've seen many changes to the Bell Tower. Back in the day, customer service was paramount and every service was always top notch. The services are still very good however I am very disappointed with the customer service. Let me explain; two times my appointments were cancelled without my knowledge. Two years ago I arrived for my appointment and was told my appointment was cancelled - the girl behind the counter was blasé and offered nothing! Not a " lets reschedule your appointment " or " I'm so sorry, let's look at your information in the computer so it doesn't happen again " NOPE!!! There was nothing offered to rectify the really crappy finish to my day. So, I too a 2 year break. I decided to go back to Bell Tower because I really do like the products they use and the stylists are really good. I made an appointment with a level one stylist ( who is excellent and I could afford ) I've been seeing her for at least three colors and cuts. Today would have been my 4th visit ( or 3rd) visit. SOMETHING told me this morning - CALL AND CONFIRM your appointment-- I didn't do it in the morning. I called in the afternoon and thank God I did because MY appointment was cancelled!!! again the girl on the phone told me WE CALLED YOU. I told her I did not receive a call. I asked - what number did you call? The girl said " well I can tell you we didn't call the number you called us on" I said - that's good because I'm calling you from my work phone I'd expect you to have called me on my cell phone.... The girl told me " I can't tell you what number we used but we did call you."  By this time I'm shocked that I'm even having this "pissing match " with a customer service rep who should be taking care of me NOT challenging me. I did not get the call AND THAT IS THAT.  I told her that I am very thankful that I did listen to my intuition because had I arrived for my appointment and TURNED away I would have been extremely annoyed. She said " I don't blame you" Here is the thing - had she said to me - Tara how can we make this up to you? Or - Tara how about we give you a free hair treatment the next time you come in for a service.... SOMETHING!!! But what happened was ... she was silent..... I finally said  - Can I please rescheduled? This is why I can't give the Bell Tower 5 stars Two times I've been let down .... sure, it's just HAIR But I look forward to such luxury Read Less

If I am being totally honest I was a little worried walking into a salon all the way across the country to get a trim and a blow out from a salon I had never been to before. I was completely wrong in worrying. This place is fantastic. I can't say enough good things about the about this location. It's clean, the staff is personable, and trendy to boot. Kelly did my cut and blow out. She was fantastic. Not kidding... THE BEST BLOW OUT I HAVE EVER HAD! I have my hair blown out at least once a month here in LA and she put them all to shame. I try not to wash my super curly hair everyday in fear of excessive drying. Literally three days later its still bone straight with incredible volume! She never even touched my hair with a flat iron which I love because I feel like she kept the heat to a minimum!I've already told my friends that live in the area how pleased I was and that they should visit the salon immediately. As for me, I'm waiting from now one until the once a month I work in Reading to get my hair cut or blow dried. Completely leaving my LA salon in the dust for Kelly.Check this place out! Read Less

Absolutely love this place! I needed to find a place and a hair stylist who could fix my hair. My previous hairdresser sorta killed my hair. I needed to get it somewhat back on track prior to my wedding. I came in and saw Emily. She was super helpful and made my hair look 100x better! I found the prices to be relatively fair and I will be returning. I highly recommend Emily. Read Less

Everyone was so pleasant and friendly! We loved our relaxing pedicures and enjoyed the calming atmosphere. We booked three pedicures at the same time. They were extremely courteous, especially when my mom's pedicure chair jets weren't working properly. The staff went out of their way to make her comfortable and compensate for it. Thank you for such a wonderful time! Read Less

I got Allison, and she truly did an amazing job!! I feel like a movie star, she did exactly what I asked for and even went a bit further to show me the simplicity of the style, for the same price as lords and ladies but a much better deal!!! And the place had an excellent atmosphere good music and even better company! I will be coming back and bringing friends!!!! Read Less

I've never been here to get my hair done; my review is based solely on my "spa day" experience. I had purchased a package deal for three services & I also used a gift certificate that I had from my Discover card. I got a microdermabrasion, a massage, and a Brazilian wax. Let me preface this by saying that this was NOT my first microdermabrasion but it WAS my first Brazilian wax. I felt like they did things out of order. I would have preferred to get the Brazilian wax done first, then the microdermabrasion, and lastly, my massage. The Bell Tower Salon/Spa did not do it in that order. The lady started off by doing my microdermabrasion. As I previously stated, this was not my first rodeo. I know what to expect. For those who have not had this done, it feels as though 20 cats are licking your face. It didn't feel like that at all this time; I was very confused. Next came the massage. That was the best thing of the day. Last was the dreaded Brazilian wax. Prior to having this done, I did my research. I didn't think that it would be a fun and/or pleasurable experience by any means. HOWEVER, I did not expect to be doing the ugly cry ( you know the one where you're kind of hyperventilating with snot bubbles coming out of your nose ) The lady was from a different country ( European I believe ) so I'm not sure if it was a cultural thing, but she was NOT friendly - at ALL. There was no countdown, no nothing. She didn't explain what she was doing so I had no idea what was going on. She used soft (terrible!) wax and just YANKED it! She didn't hold my skin to keep it taut or ask me to. I was in visible pain and she decided it was a good idea to slap the inside of my leg in an attempt to get me to stop. EXCUSE ME?! WHAT IN THE ---- IS WRONG WITH YOU?!I was in so much pain I couldn't even let her finish. She told me that there was only a few more spots to go but I literally could take no more. I have 8 tattoos as well as two piercings on places where babies eat from so I think I have a pretty high pain tolerance. I left the salon sobbing.I wake up the next morning and my face is COVERED in blisters. It hurts to the touch. I call the salon numerous times and could not get in touch with a manager. I email them a couple of times throughout the next couple of days. I finally hear back from someone and they want me to come in for a complimentary service with another esthetician. I just paid over $100 and I'm now unable to leave my house because of how terrible my face looks in addition to my lady bits being on fire. I personally thought the appropriate thing to do would be to offer a sincere apology for my piss poor experience in addition to their lack of returning my phone calls and emails in a timely fashion, get a refund, and ask that I come back to the salon with services provided by different people. I asked for a refund; they only gave me my money back for the microdermabrasion and the Brazilian wax. Really? Wowersz. I will not be coming back here EVER and I told each and everyone of my neighbors about my horrible experience at Bell Tower. Read Less

I just moved to the area and Bell Tower has been my go to for all things beauty. I have used their hair services, Style lounge and waxing services and have nothing but positive things to say. Everyone is incredibly nice and I always leave ecstatic with how I look and feel. Read Less

Make no mistake- I go to The Bell Tower because it is the single luxury I give myself.It is pricey, but a wise client knows exactly what to schedule and how to buy "in bulk" at times when specials are offered. I do wish they offered more specials aimed toward long term client-needs, however, why do I spend the money? Simply put: this place is on par with the likes of salons in Europe and LA. There is no comparison in even a long-range area. My suggestion is to find out from other clients beforehand who are the best stylists before booking. Yes- level 1 may be better than a level2 or higher. It depends who is there. The facials are also exceptional, with much of the staff having been with the company for 10-20 years or more. They are knowledgeable and courteous. The only issue I have with Bell Tower is that the lobby area is "high pressure." The glamazons behind the customer service desks seem unable to smile and send the welcoming area into a dark frost. There is no joy in the waiting area. The glare at incoming clients and dodge direct questions with one word answers or glazed over looks that are too cliche for reality. No warmth and welcoming, just taking a guest name and staring blankly. Twice this month, I was checked in and then stared at, ...silently,...rather than directed to the seating area.  *Knock knock, hello?* (Past this area, with the professional services, the customer experiences completely the opposite- warm, friendly, professional).  However, even on check out, the glamour girls at the desk lack the small talk skills and are all about the bill. They seem irritated if asked about anything other than the bill or other appointments. After the massages, facials, and beauty fun...this end to end treatment by the front desk staff is rather like throwing a bucket of cold water on the entire experience. I hope the management pays attention and adds color, warmth, and personality training to the front desk staff. Read Less

I've been to the Bell Tower many times but lately everything seems to be getting messed up. They booked the wrong amount of time for my massage, booked me for the wrong massage, used the wrong oils and overall have just had poor customer relations. The people who work at the desk are stuck up and try to help you the least amount possible. They never take any responsibility for anything. I complained about not getting my facial that was included in one of the massage specials and they told me they would honor the facial and call me back to schedule a date. When I called questioning about when I was to get my facial (since I paid for it! ) they pretended to have no idea what I was talking about and didn't do anything to correct the issue. Every time I book a special they use the unscented oil (probably because it's cheaper) when I specifically request their special of ginger oil. You have to check about every small detail with the masseuse or you will not get what you paid for. The last massage I had was very fast paced and actually made me more stressed by the end. It was almost as if they were ticked for having to do their job and were trying to do the worst job possible. The girl was nice but did not know how to give a relaxing massage. I felt as though I was man handled. To top it off they used the wrong oil again for their special! When I said something they told me that the oil didn't really have a scent anyway. That's false advertising!!!! WILL NOT GO BACK! Read Less

Gorgeous spa built in an old farm building. Completely redone, the spa is beautifully laid out with a hair salon, med-spa, massage, facials and nail services available. It is the perfect spot for both men and women who are seeking upscale spa services at affordable prices. Read Less