My husband and I have been a fan of this salon since the day it opened because of the amazing work that they do, but unfortunately, we will no longer be patrons any longer. On 11/24 I went into the sa... Read More
My husband and I have been a fan of this salon since the day it opened because of the amazing work that they do, but unfortunately, we will no longer be patrons any longer. On 11/24 I went into the salon to receive a gel nail polish service and I was unhappy with the results. I will also add that during the time of the service as I attempted to voice my concerns to the technician, she was very short, dismissive, and uninterested in my feedback pertaining to the service that I paid for. After I tipped the woman, paid for the service, and left the salon, in an attempt to resolve the matter quietly I retrieved Danny, the store owner, over the phone and had a very pleasant conversation and he further assured me that I could return to the salon to receive the same service to my liking on 11/25. After arriving to the location and reaching the front desk I asked to speak with Danny and was told that he wasn’t at the Celebrity Nails location, so I proceeded to discuss the matter with the Store Manager who claimed to had been briefed on the matter. The Store Manager then proceeded to call the same technician over and berated her in another language in front of me, the staff, and also the other customers which was extremely embarrassing to have encountered the ordeal. Furthermore, after the technician was dismissed, the Store Manager then proceeded to challenge me about how she didn’t see a problem with my nails, and then yelled at me that if I have a problem that I don’t need to talk to Danny. The whole ordeal was embarrassing because not only did it cause a scene and gain the attention of the entire salon, but it was also extremely confrontational, and I did not appreciate the manager’s combativeness and lack of professionalism. I have spent so many resources here and never had a problem until this day. To make matters worse, in an attempt to diffuse the situation, I asked if someone could locate Danny and I was told at both locations that no one knew how to contact him. Read Less