Before I even came into the spa, I was disappointed with the customer service. I called three times to set up an appointment: the first time, she put me on hold for 15+ minutes and never came back. Se... Read More
Before I even came into the spa, I was disappointed with the customer service. I called three times to set up an appointment: the first time, she put me on hold for 15+ minutes and never came back. Second, she told me she'd call me back (three days later, she still hadn't) and third, to finally actually make an appointment. The technician herself was very good but it was clear she didn't know the pricing ahead of time. I was using a Groupon for a discounted gel manicure and ...basic pedicure (which she tried to talk me out of using for some kind of special deal, didn't make any sense) and after just a basic cuticle trim on my toes, she asked if I wanted to pay $10 to upgrade my pedicure to include scrubbing the bottoms on my feet. I have NEVER been to such a nice nail salon and then not had a basic pedicure not cover THE BASICS. The Groupon should have at least described the treatment if it was so basic. While she was waiting for my feet to soak about halfway through the pedicure, she started on removing my gel manicure, which I appreciate for good time management and efficiency. After she buffed all of my existing gel nails, her coworker said something to her. She then informed me it would be an extra $10 to remove my existing gel nails. I did see after that it specifically says that in the fine print on Groupon, but I still would have liked a heads up BEFORE she ruined my existing manicure. She painted my toenails nails a color I didn't ask for, but after being up-charged twice already I wasn't about to question her. Now that I can get a good look at my feet, my nails look like I painted them myself with White Out and I still have dead skin flaking all over my feet (apparently that upgraded pedicure wasn't worth it). She did a lovely job on the manicure except for leaving almost all of my right-hand nails tilted and shaped to the side, making it look incredibly cheap (which it WAS NOT). The other woman checked me out and couldn't understand why I was slightly miffed about all of the additional charges. She then gives me the receipt with an extra $1 charge for a credit card, which she also didn't explain. I ended up paying a ridiculous amount of money on top of a Groupon that they themselves had posted. Clearly I will not be going back. See more Read Less