Overall I'm not disappointed. I got what I expected from almost any salon. My usual salon is now a 30 minute drive from me, so my first time trying a new one out in the area!
Staff is non-interactive... Read More
Overall I'm not disappointed. I got what I expected from almost any salon. My usual salon is now a 30 minute drive from me, so my first time trying a new one out in the area!
Staff is non-interactive, except Sandy (which I had read much about on previous reviews). My questions were redirected for Sandy to answer.
Sandy was very informative on each of their offers. If she gets the wrong customer, she may offend some people or seem pushy or interfering of personal space and peace of mind lol. I know myself as a mother of Being a small business owner myself, I understand her sales ethic and "pushinees" (what others call it). She did say I need to try her facials (which I expected, as another previous customer mentioned she did it to them and they felt offended). Again, shes just trying to make money. I get it! I wasnt offended. I kind of giggled. I'm sure she gets commission off each one, being shes the one who does them! Also being a mother with multiple kids and a business owner, if I get out to the salon once a month, the last thing I want to do is try to be hustled by someone or someone ask personal questions. Im there to relax! Sandy did ask my daughter lots of personal questions. If I hadn't been sitting right there and had I not read previous reviews to prepare for her sales personality, I may have lost my lid. I'm very protective of my kids, and an adult doesn't belong trying to personally-socialize with children.
Pumice bars came out of the pack, but the pack was open, so whether they were really new or not, I'm not sure. I hope so. Sharing dead skin is disgusting.
Tools came out of the drawers, which I'm assuming meant they were already sanitized. Though after finished with my pedicure, I'm certain they were wiped off and put back in the drawer, not disinfected.
Air condition was broke prior to arriving. Luckily it was a cool day! The Mr. Fix it guy arrived to work on it while I was there actually.
Gloves were new on staff for our pedicures.
Tips-they press you to "bring cash next time". They do not want tips on credit cards...strange!
Prices are very high. Coming from an inner city salon, prices were $35 for a pedicure which included everything this salon does, plus the paraffin, several scrubs, callus removal, dead skin removal and polish, and hot towels. So basically LA SPA NAILS charges you for anything more than pushing your cuticles back and removing some dead skin around your nails, trimming nails, filing nails and maybe they put lotion on after a basic pedicure?
I do feel they didn't not pay close attention to new polish and removal of old polish. I had to mention to the gentleman that he missed polish (midnight blue) on every single toe (a very light blue was going to be the new polish color). He said he would take care of it at the end. He took most if it off at the end, but still missed some. My daughter had clear coat and her color all around her skin. My pet peeve with salons, you have to paint to the edges! And the gentleman did not. He missed the edges of my big toes. Two of my daughters toes, the tips had big spots that looked like they needed a 2nd coat and weren't painted all the way to the tip. Her toes are tiny, so maybe it was hard to see. Or maybe they need better lighting. It is very dim inside, aside if the blue LED lighting. They need natural light or a brighter white lighting so they can see what's going on, possibly? When I got home, I finished getting the dead skin and extra cuticle off my toes....my total was $80 for two pedicures. We were suppose to get the sea salt instead of the sugar scrub, as I first mentioned we have sensitive skin.
So as I said, I got what I expected. Im not impressed, but I'm also not extremely surprised or disappointed. I have never been impressed with any salon, except my old "regular salon." I may just have to make that 30 minute drive now and again! We shall see. If I have to I will return to LA SPA NAILS, as it's not too different from any other salon. Maybe in the future I will notice something that sets them apart from the rest! Read Less