I definitely will not come back or recommend going here for any polish service. My manicure was terrible! Cut my nails without asking and shaped opposite of I asked. Very poor quality polish. Paid way to much that didn’t last more than 4 days. Read Less

I loved my experience definitely will come back for sure!!!! I loved it!!! Even offered me tea or water many other places would not offer. I had a full set gel nails in dark gray with a pedi in white! The owner was so nice! Highly recommended!!! Read Less

This place is exactly what my heart has been desiring in a nail salon experience. Nothing from the ordinary. I was treated so sweetly and I loved every minute of it. I like to have my nails done often and I had started to dread what felt like hours of wasted time in nail salons, so I am very thankful I gave this place a whirl. The salon is very clean, very professional, super chic and you just FEEL good being there. High energy, the staff is smiling and happy to chat or offer something to you. Like, YES PLEASE. All day long. I loved my nails, and still, do almost 5 days later. I can't imagine much will change regarding that. Next time I return I plan to get a mani and a pedi. Don't waste your time anywhere else, seriously. Read Less

This place is incredible. The staff are extremely professional and very nice. I have been to many nail salons over a long period if my life and there is nothing better than this place. Any technician that you go to does excellent work. The products are top quality and affordable. In the past I have always found an excellent nail tech and would have loyalty exclusively to that one person. Since then my career has changed and it is very difficult to make appointment in advance regularly. I mostly now show up unannounced and there is always a very talented nail track happy to assist me. I feel welcomed by everyone as soon as I enter through these doors. My loyalty is to Zen Nails and Day Spa and I won't go anywhere else and why should I? Go here or you will be very disappointed if you don't. Read Less

I hesitated in posting for selfish reasons. I want to keep this place a hidden secret. After years of searching for a clean and friendly nail salon nearby, I finally found it. This place meets all my requirements and expectations (which are very high). I have tried multiple different places... my gel always begins peeling within a week, until I came here! Over 2 weeks and still not peeling! Not to mention the staff is so nice. Highly recommend ZEN NAILS AND DAY SPA, I'll be a usual now! Never disappointed. Read Less

My experience was disappointing. I received a spa pedicure. The foot massage was short, weak, and rush. Then I caught a cramp in my foot while getting my toes polished, and the lady doing my pedicure told me to massage the cramp out myself. I’m getting a pedicure and the pedicure provider tells me to massage my own foot!??! The pedicure provider’s name is Helen. I would NOT recommend Helen or this business to anyone. Beautiful atmosphere but poor quality of service. I’ve had much better pedicures elsewhere. Read Less

Used to love coming here every time I visited my friend in the area. The last few visits have let me down.  Most recent visit was Fri, Aug 18. The one star is for ambiance only. And my nail tech was incredibly neat and made sure no polish on my skin. The positives really end there. Come to Zen nails if you want chipped polish the next day.  I was visiting a friend and we keep trying this place because it is so relaxing. My friends gel manicure had multiple breaks and chips by the next day. If the mani and pedi doesn't last then what's the point of going for ambiance?  I won't go back next time I'm in town. I will now have to get another pedicure where I live and spend even more money. The lady who is at the front desk is also not pleasant and this last visit was not the only time I have experienced her rudeness.  It is a beautiful salon but you need to get the basics right. Girls, save yourself the money and hassle and go somewhere else. Read Less

I have been coming to Zen for 5+ years and I can honestly say it is the most professional, cleanest nail spa in the area! Cece, the manager is extremely accommodating, I walked in last night without an appt and they took me right away ! It is a very relaxing atmosphere..you get a shoulder, foot & leg massage with your pedicure, well worth it. Kathy and some of the original girls are no longer there but the new girls are just as good, especially Quen & Phuong ! The staff alwa...ys takes good care of me. I've recommended Zen to all my friends & they are always impressed. The last time I was in, 2 of the customers were very short and rude to the staff, but the girls just smiled and continued to do their job. Boy, do they definitely deserve every tip they get. The back room is dimly light and combined with the wine they offer it could put you to sleep! I don't know who would rate Zen anything less than 5 stars , as a regular this place is phenomenal and I will continue to go here! See More Read Less

This place deserves 10 stars.   I've been to a lot of spas in my day and this place is just great.  Dark,  quiet, and cozy.  You are treated like a queen... or a king for you gentlemen that like to pamper yourselves.   I Just got a quickie shellac manicure and a oh so wonderful foot massage.... my friends got the spa pedicure and I was envious.  Definitely recommend this place Read Less

Went for the first time today after a Friend recommended this place. The whole experience was great. I enjoyed a mani and a pedi + an extra 20 minute leg massage....the massage was SO worth it. I will absolutely be coming back.Read Less

I'm not really sure where to start with this place. I was on a bit of a time crunch, had no time to research other nail salons in the area, and this place was convenient so I just decided to take my chances and walk in. I greeted the front desk woman, and she didn't really acknowledge me or make me feel welcome, so I went ahead and expressed that I wanted a gel manicure and pedicure. She asked me if I wanted "the $40 one" or "the $30 one, just gel polish no manicure." What the heck?! An extra $10 for what I would routinely get for $30 anywhere else? I decided to stay because again, I was pressed for time. The same front desk woman walked me over to a table where all of the possible gel polishes were displayed, and it was taking me a while to decide. I felt her gaze on me for a bit and then front desk lady walked to me, started suggesting colors for me. I felt really rushed at this point, so I just went with one that she showed me. I was then led into the very dark massage/spa area where an older woman had me sit down on a foot rest located in front of what looked like a lazy boy chair, and place my feet in a wooden bucket. She proceeded to give me a neck massage for about 5 minutes which was really nice. It was then time for me to switch to the lazy boy chair, where the woman very lightly, massaged my feet for 5 more minutes (polish from my previous pedicure was still on my feet).This woman who did my massage was pretty nice, she wasn't as rough on my feet as she was on my back which was a bummer. Another woman approached me and started to file my hands for the gel manicure. She sprayed my hands with what I think may have been water or alcohol, and somewhat trimmed my cuticles--when I got into the light I realized that my cuticles were barely trimmed. The same woman stopped my manicure and started to work on my feet. She placed a giant pillow under my legs, and that combined with the chairs recline made for a pretty awkward laying down-ish position. Imagine how you lay for a visit to the gynecologist or how you'd lay during labor. I couldn't see my pedicure that was taking place unless I sat up! The woman barely touched my feet with the pumice stone, and just ended up putting lotion on my feet before polishing. I can see where someone who wants to fall asleep during their pedicure would like this, but I would have liked the option to adjust my chair. I would've also liked someone to spend more than 30 seconds scrubbing my feet. Gel manicure was pretty standard, but the woman did a third coat of polish before the final top coat, a little too close to my cuticles, which is probably why the polish is lifting today. Oh, and when it came time to pay, I was told I'd get a discount for using cash or check. I had no cash to tip the girls who worked on me, but they conveniently have an ATM that only allows you to get $40 out at a time and charges you a fee. So get ready to have two weird ATM transactions back to back if you get more than just $30 gel polish with no manicure. Read Less

This place used to rock.  I loved going.  I got a gift certificate from my son so I went.  Notice Thursday before Memorial day - already had chipping.  Went away for the weekend (shoes and socks on the entire weekend - the weather has been horrible & cold).  Needless to say - now I have 3 toes that are chipped.  Called to complain - owner basically told me - "thanks for sharing".  Usually I don't put a bad review up - but - I figured I would "share again".  It's a shame I really did enjoy going here.  But I will go to Omnia nail spa.  The gels actually hold up and I can have a mimosa while they do it! Read Less

I should have listened to the reviews here prior to going. 2 days later my gel manicure is already chipping and ripping off, that's unacceptable. They also charge an extra $10 if you want your cuticles cut for the manicure- I have never heard of that and wish I could have left. My cuticles were BARELY touched, the manicure consisted of the girl filing my nails unevenly, painting them and then literally slapping cream on my hands without rubbing it in, then says "okay you're done." The pedicure could have been good if they spent longer on it, again they put cream on your legs, use a pumice and paint them.. no scrub or massage or anything. For the price these services are laughable. I will stick to my normal nail place where a gel manicure lasts 3 weeks, not 3 days. Read Less

Has definitely gone downhill. We used to love this place because it was nice and relaxing for manicures and pedicures. We recently had scheduled an appointment and waited 25 minutes to have our manicures started. The manicures were fine, but rushed because they were already running behind. I don't think we will be going back anytime soon with all the other nail salons in the area. Read Less

Best place to go. Gives amazing pedicures complete with leg massages, neck massages and choice of beverage. Great polish selection. The staff is so friendly and the place is beautiful. Love coming here ! Read Less

I've gone here for years. My family gets me gift certificates to Zen for my birthday, Christmas and mother's day. But the last two years service and attitude of the manner and front desk person is so lousy, I've ask my family to stop giving me gift cards. Once my last card is used up, I'm going else where. Read Less

This place is great for the price. I got a gel manicure and spa pedicure for around $58 total (I got 5% off for using cash - another nice touch!). So many other upscale places charge almost that much for a spa pedicure alone. And here, you get a complimentary drink, which includes an option of wine! It is also such a relaxing place with dim lighting, waterfalls, etc. Much nicer than the harsh fluorescent lighting in so many salons. The only thing I disliked (very minor thing) is the "chopping" part of the back/shoulder massage. I'd prefer that part of the massage be left out since it's a little rough IMO. This was my first time here and I wasn't expecting it though, so I'm sure I could just ask that they go a little bit gentler next time. As for my gel mani, it's been 2 weeks and my nails are still perfect, even after being on the beach, in the sand and salt water as well as chlorinated pools practically every day for a week. I know gel is meant to last longer, but this is the best I've seen yet. Would definitely recommend this place! Read Less

The pedicures are reasonably priced and don't take too long.  The complimentary drinks and massage are nice  touches!  The setting is relaxing.  The pedicure itself was not as thorough as I've gotten at other places but for the price,  it can't be beat.  The place was very clean. Read Less

Used to come here all the time. Service has gone downhill. Called and made an appointment for a specific service later that day. Management confirmed this verbally and we reminded them when we got there what services we were booked for.... When we noticed that the pedicure was being fast tracked and missing massage service we inquired with management only to be advised that they were too busy and that they 'have a right to refuse treatment' so we had a scheduled confirmed appointment, they over booked. How is that our fault? And what's the purpose of scheduling services when it holds no value? For $150 that was spent... Glen Mills has tons of other local business' that want your money and that will provide an honest valuable service for it. Were never coming back here. Read Less

Horrible Business Practices By Management! I called on a Saturday morning at 10am to make 2 spa pedicure appointments with 15 minute extended massage time, for later that day . The lady that manages the front desk appointments verbally confirmed that we were booked for 2 spa pedicures with an extra 15 min massage added on. We arrived for our 5pm appointment on time and the spa was very busy. I confirmed with the manager at the front desk that we were booked for spa pedi's with extra massage. Once we were situated and got started, the massage lasted 5 mins! I asked for the manager and asked her about the added time for massage (on top of normal massage time) She advised me that they were unable to do it as they were very busy and didn't have time as it was close to closing, and that 'we have a right to refuse service if we are busy'. What's the point of booking an appointment for specific services? We had specifically come to this spa for the massage and had we known we would have gone elsewhere. There was a couple seated next to us who approached us after and said the same thing just happened to them and they were refused services they thought they had booked. The funny thing is that when we got there the manager asked me 3 times how we were paying... They are more concerned with getting your money and operating with deceiving and dishonest practices. They had over booked and even though we had a 5pm appointment which is 2 hours away from closing, they were running backed up that we had to wait 5-10 mins between every step/stage of the pedicure. One person massaged for 5 mins, we waited 10... Then hot towels... They were removed and we waited another 10 mins for the next person to come and start their portion. I used to come here all the time years ago. The service has gone down and is downright horrible with dishonest business practices and for the amount they charge... I was paying almost $150! They will never see my patronage here again and I will not spend my money here ever again. And to see another couple next to us also refused service and they too were extremely dissatisfied and upset, saying they would not come back. Save your money and spend it somewhere where they want your business and are willing to provide a quality service for it with ethical honest practices. This is not the place. Massive fail. Shame on Management. Read Less

What a fantastic experience! My gel nails are perfectly done. Zen has a huge color selection. Their pedicure begins with a back massage followed by foot massage/warm towel applied. The pedicure chairs have ottomans so you recline with your feet up as if you are watching tv the entire time. The staff is friendly. The room is dim and so relaxing. I did not want to leave. I highly recommend Zen! Read Less

Worst and most half-assed manicure I've ever gotten. She literally did my nails in less than 10 minutes and they look awful. She also globbed the polish on so thick they smudged more than 2 hours later. Also, no massage and they didn't ask me to pay in advance so I had to dig through my wallet for money and keys after the mani. Won't go back Read Less

I have been loyally going to Zen for pedicures for a year or so. If you're interested in going here, here are a few things you should know: 1. This is not your typical nail salon. The Zen concept is carried throughout. From the dim lit lobby with the giant waterfall to the silent closing door on the restroom, everything about the salon is quiet and relaxing. As such, there are signs posted that say things like " no talking on your cellphone in this area" or " please be quiet, massage in season". As a customer, I go to Zen and spend the extra money for the peace and quiet. 2. They have the largest selection of gel polish I have ever seen! Every time I go in, they have new colors! My gel manicures have always lasted at least two weeks. There is a difference in service between a manicure and a polish change. If you want both, you are going to pay extra. 3. You will want to call ahead for your appointment. In the spring/summer, you may need to call the day before to get an appointment. 4. The wifi signal is not good. If I had one complaint, that would be it. Although, I guess they're trying to make you put your phone down, lay back in a recliner and close your eyes and relax with a glass of wine. That is kinda what you're paying them for. 5. While the pedicure " upgrades" are kinda nice, I still feel like the best experience for the money is the basic pedicure; which, is Far from being basic.        The room in which the pedicures are performed is very quiet and dim with calming music playing. The air smells like a spa, not that acetone smell that you get in the nailsalon. There are no spa chairs ( Yano, The big shaky massage chairs with the giant tubs? Nope) instead they have oversized lazy boy style ( I'm assuming pleather) chairs with matching ottomans. You sit on the ottoman and soak your feet in a bucket that has been brought out fresh for you and lined in plastic (I really like this. I know one of the big issues with nail salons is that the tubs don't get cleaned often enough and therefore funguses and bacteria grow, so this makes me feel much more comfortable). While your feet are soaking, a masseuse comes out and gives you a 2 to 5 minute upper body massage. Then, you sit back in the chair and you're given another 2 to 5 minute foot and leg massage before being wrapped up in a warm towel. Sometimes the nail tech will come out right away and begin your pedicure, sometimes I've had to wait a little bit. This is not the kind of place you're going to rush in and rush out. Read Less

First, I'd like to make it clear that I have never had a negative review of any company or business in my entire life. Having booked an appointment for my mother's birthday for three of us on 12/20, we arrived 15 minutes early. Though it took a little while to get placed in our chairs, the beginning of the treatment went as expected. After the first portion of our Shanghai pedicures, we waited for a good deal of time before the actual pedicure portion began. First, they attended to my sister, then me. I became frustrated and began to keep time on my phone as I waited for someone to approach my mother. After well over ten minutes, several employees came over to my mom and asked her if she was someone else on multiple occasions. They seemingly did not have someone available to do my mother's pedicure, although the appointment had been booked. Finally, an employee, Michelle, came over confused and miserable and began the pedicure process on my mom. Within minutes this employee, Michelle, rushed through the entire process and somehow surpassed where I was in my treatment. Then, another employee, Kim, walked over and whispered in Michelle's ear. Michelle abruptly stopped and handed over the products that were to be given at the end of the treatment and told my mom to have a nice day. Before she walked away, I nervously questioned Michelle on how my mother's services, which began over ten minutes after my services could be finished when my services were still being continued (and they still continued for almost 10 more after this talk.) Michelle stood up and walked away with no response and came back minutes later only to say that she had another client and there was nothing that she could do about it and walked away. Cece, the manager came over and painted both my nails and my mother's. I will not even speak of the poor quality of the painting itself. During the painting, I expressed my disappointment to Cece and she said she would speak to me in the lobby. After the services, I spoke to Cece while checking out. She told me that she talked to Michelle and Michelle claimed that she had done all of the services. Cece was hurtful in her accusations and claimed that we were not telling the truth. It was painfully obvious to us since we were a group of three. We paid a premium price for services that were not given. Still, when I pointed out the facts and times, she would not do a single thing. Not even an apology was offered. Cece then asked us to fill out the full payment on the check in her name, which was uncomfortable. Cece went as far as to further disrespect my family and I by asking for a telephone number from us very obviously for contact in the case that our check would not go through. The entire experience was extremely disheartening and offensive as I have raved and raved about this business for some time now. I had been looking forward to going there often, now that I have graduated. I had previously held this business it in the highest regard and I wanted to treat my mom to an exceptional time for an important birthday. Instead, it was a horrible experience where she, myself, and my sister left disappointed and offended. I will absolutely never go back to this establishment and wish I would have listened to many of the negative reviews that I had previously read. Read Less

I was in love with this spa, however my last visit was horrible.  My girlfriend and I had an appointment at 3:30.  After waiting for 20 minutes to go back, we sat in the spa area and then waited another 20 mins.  Nothing was mentioned about our wait.  We then received a timed massage.  After our 20 minute massage, we waited another 30 minutes.  We were suppose to get a half hour pedicure, however because they close at 5 pm were got a 10 minute pedicure.  We were shuffled to the front to the dryer and while waiting to dry the lights were turned off on us.  I called to share my disappointing experience and I was told that my girlfriend and I could come in and have a 15 foot massage.  I shared my disappointment again and that I would not be returning to their spa. The receptionist told me that was fine.  Clearly their care for their customers has been lost! Read Less

The pedicure might be good, but the customer service is absolutely terrible! If you need to get your nails done in a pinch this is not the place to come. They are never willing to attempt to fit you in, they just automatically turn you away. Not accommodating at all. Read Less

I've been going here for years and have always recommended to my friends and family. I have always loved the service, until the other day. I went in on a Friday around 11am, wasn't crowded at all. I got a regular pedicure. I could have done a better job at home. My feet are still rough and my polish was all over my toes. I have never had a service like that. Unfortunately I didn't realize until I left because of the darkness in there. I'm so upset because zen was the only place I would ever go and the only place I'd recommend. Read Less

Have been coming here for a while now. The girls are so sweet! Kathy is doing my pedicure and mud mask as we speak! I work in a high end salon and spa, so it's nice to be able to enjoy services I provide to others with the same professionalism. Keep up the great relaxing atmosphere! Read Less

The experience and ambiance is great, however, the mani and pedis are inferior to the average mani/pedi place.  We would always go back because the atmosphere  was relaxing but that has come to an abrupt end.  I went there on Saturday with two of my girl friends for a little girl time.  One of the girls selected a polish and was told it would cost an extra $7.00 to use. We asked for clarification and was told it is $7.00 for the fingers and $7.00 for her toes.  Why?? Well, it would last at least a week and they would have to use a dryer to help set the polish.   It's not gel but it's the latest greatest extended wear type of polish. I even googled the product ( Vinylux- hot pink pop?) while in the salon and joked that the entire bottle cost between $5.00-$8.00 on amazon.  After hemming and hawing about spending the extra money (esp. since a bottle was inexpensive) my friend decided to get the polish on her finger nails that would last for at least a week as she was leaving for vacation. Her nails took longer to complete than ours and they used a little portable nail dryer to complete her process.  By the second day her nails were chipping.  She called the salon and the manager was rude, told her the polish she selected was not an extended wear polish and called her a liar saying she was never told that it would last longer than regular polish.  Couldn't explain why it cost $7.00 extra and was absolutely rude. Horrible, horrible, customer service.  I have read posts  with similar poor customer service experiences and did not heed the warning.  Don't be fooled by the facade. As they say, just because it glitters doesn't mean it's gold.  Shame, shame! Despite the 20 minute drive each way we would me at Zen bc of the ambiance.  I can handle an ok mani/pedi but horrible customer service, calling my friend a liar and FALSE ADVERTISEMENT of a product--- won't go back.  It's too bad, as I have referred many friends to the salon and I as I said I won't be going back. Read Less

Use to love this place. Staff member false advertise products & when I went back the manager & staff member denied info that was 1st given to me. Customer Service is horrible!! They also had me pay by check that they wanted written out to an individual rather than the business name. Watch out, since they obviously have shady stuff going on it there!! Won't go back!! Read Less

My bf brought me here as a surprise and I just loved it. From the back hand and feet massage from Lynn to the wonderful manicure and pedicure by Jessica, the entire experience was amazing. Such a Zen atmosphere I loved the waterfalls and drink service as well. I will go back as often as I can afford to and so should you!! Read Less

Poor job on manicure - still have rough nails and cuticles. Pedicure - nails not straight and polish did not include the edges of the nails - so rough and white. A quiet word to the manager - led to "the salon is crazy busy so I don't care what you think". Unless you are desperate on a sunday - when the salon I regularly use is not open I would not recommend - terrible value for money Read Less

Poor job on manicure - still have rough nails and cuticles. Pedicure - nails not straight and polish did not include the edges of the nails - so rough and white.A quiet word to the manager - led to "the salon is crazy busy so I don't care what you think".Unless you are desperate on a sunday - when the salon I regularly use is not open I would not recommend - terrible value for money Read Less

$40 for mani-pedi, massage and a drink (I got apple juice lol, but they have teas, wine, etc). They have a good selection of OPI and Essie nail colors, but I do wish they had them displayed up on a well lit wall instead of their current set up because it's hard to really see all the colors available. My nails look good.In response to Sarah's review below.. there now is a sign that says something along the lines of 'quiet zone' and I did really enjoy the relaxing atmosphere. Read Less

Same as previous review. $30 for a 20 minute sloppy pedi. Beautiful atmosphere - but I will take a 'real' pedi over decorations. Told Manager - she just looked at us and said that was a normal time. No apologies. Never again. Read Less

I went to Zen to check out the mani/pedi situation- and was referred by a friend.Upon entering the establishment, it is in fact very "Zen." Lots of peaceful music, way too many fountains with water running, and very, well- too quiet.I went with my friend who referred me, and was checking it out to see if i could do a group thing before my rehearsal dinner for all of my bridesmaids.I think the deal for a mani/pedi/massage is great, i paid around $45 plus tip for both. Price matches the quality, though- great massage and sub par mani/pedi. The biggest disappointment of all of this was the fact that my friend and I were told to be quiet. We were sitting in chairs next to eachother, and there were about 2 other people in the salon and the manager came over to us and shushed us like we were children. I have never been to a nail salon that forbids talking- and, i would like to note it was never noted in writing or by a sign or verbally that they had a "no talking" policy. I am not very loud nor is my friend, but still- it was rude and unsettling. Not to mention- this place serves wine. Who serves wine and asks for people to shut up? SO WEIRD.Needless to say, if you are into being "Zen" and quietly getting your nails done for an hour- go for it! im sure this place is super relaxing if you're by yourself. If you treat getting your nails as a social thing like I do, then stay away and pick a different salon.I already found two other places in the area who welcome groups and encourage fun- I think they will be getting my business for the wedding. Read Less

Very nice atmosphere, but they were sloppy and rushed right through a client of mine that I referred there. When she called to let the manager know, she was scolded and was told very forcefully, "you come and and I will decide whose fault it is that your gel polish chipped off". Money these days is very tight, I choose to spend it where my business is appreciated and where I am respected. These types of establishments are a dime a dozen...I'll find another to go to and to refer my hair clients. Read Less