This is a tough one for me. They do a WONDERFUL job and the spa pedicure is a delight. And on a plus side, they run specials such as a 5.00 discount on the spa pedi if you come on a M, T or T. However, having just left my second visit, I am twice leaving discontented with their lack of transparency as it comes to their charges. On my first visit, I arrived with my “new client” coupon and came on a Monday excited to get my 34.00 spa pedicure for 29.00. I showed both coupon...s. Referenced both coupons. But upon paying my bill, it was the price without the new customer discount. It was at that time I was told that because I received 5.00 off for the pedi, that they would not honor the new customer discount. Really? So I realize later that I should have come on Friday to get my manicure and eyebrow wax with the new customer coupon and then returned on Monday for the pedicure but who knew? I was surprised they would treat a new customer this way. So I return today (Tuesday) for the “trifecta” of wax, pedi and mani and am expecting it to total 54.00. (29.00 discounted pedi, 15 mani, 10 eyebrow wax) and was thrilled that I saw on their FB account that I would also get a free paraffin dip as a Feb. perk (Note, this is not mentioned in the salon, only on FB). So next thing I am told is it will be 60.00. When I ask why they tell me the polish I picked is a weekly polish. I have no idea what that means. I usually pick OPI and only picked the two I selected because I liked the bottle (literally my reason). The polish name brand was Zoya. The sign was not near my polish (set on another display next to mine) but frankly, I still don’t know what “weekly” is and why they would charge me. Thankfully my fingers nails were not yet painted but my toes were. I even pointed out that there was no sign. When shown the “weekly” sign I make is clear that weekly has nothing to do with Zoya. Yet they still charge me the 3.00. The point is this is horrible customer service. I am seriously disappointed (and still tipped well because I do love the job they did), but this lack of transparency (which even though embarrassed to do so with a customer gawking at me while I am doing so), I expressed my thoughts on the matter to the owner and she simply shrugged and said “okay”. Now I don’t want to return because I have a salty (twice) taste over this because it isn’t the money, it is the principle. Truly disappointed over this lack of customer service. See More Read Less

Love this place! I've been coming here for almost three years now. The team always greets me with a smile, the owner is constantly upgrading their products (chairs, decor, etc) and they always do a great job. Very happy with this place. One suggestion... opening on Sunday!!! Read Less

Well, I can't even rate them. I went in, just now, for a standard gel refill- nothing earth shattering- and they said they only had one person who does that. Um, it's a standard procedure that even the most scummy salons can do. Will not be back! Read Less

I have been going to this spa for just over three years. I love the staff and the service they provide. Staff always accommodates me. Surprised to read other reviews and find out they had a bad experience. It was never the case for me. That being said, I highly recommend this nail salon!Read Less

I was a walk in appointment on a Saturday at 5:30, they close at 6. I asked for a pedicure they said yes sure, then asked me if I had just called I said "no if it's too late I understand." They said it was not a problem, I said if they had time to do a manicure I would do that as well she said "no time." I was rushed to the pedicure chair and one of the staff members came to me and said if you want a manicure from your pedicure chair we can do it, I agreed and stated I would be happy with a polish change if it was easier for them. They completely rushed thru both my nails and pedicure. They then asked me to pay- they charged me $51.00 for a mani/pedi that took less than 30 minutes for both. I asked how much they charged for each service they stated $34.00 for the pedicure and $17.00 for the manicure so apparently they assume which you would like. I was not asked which I would like assuming there was a time crunch I figured it would be a basic pedi $25. They charged me full price for each service plus $5.00 for vinyl lux, the $5.00 is a standard up charge on the vinyl lux. The vinyl lux on my hands that was applied had clumps and lumps in it- looks terrible. I'm new to the area and this place was highly recommended by friends. I will not return to this salon due to poor quality in service. Note to self do not to go to a salon 30 minutes before they close and expect quality service.Read Less

I have gone there several times - each time thinking I'll give them one more chance just because their location is convenient... NEVER again! The last spa pedicure that I had (as well as took my daughter) was terrible - it was on a Wednesday so special price and you could tell they hurried through the process. They charged me $5 extra for removing "gel nails" which after the horrible job they did on the pedicure, I should have been asking for a refund. Once before they overcharged my daughter - when I called about it the basically said tough luck. I will never go back for any service from them again. If you want to drive a little farther, BEST pedicure/manicures I've found are in Exton at Lua Nail Bar - you pay a little more but well worth it!!!! Read Less

I don't know anything about tea and refreshments mentioned in a previous review. They are capable of providing tremendous service, however, the prices can be outrageous, they assumed that I would pay a 20% gratuity and charged my card, my 3rd and final visit resulted in me arriving at 10 A.M. to a completely empty salon for a refill and pedi just to be informed an hour into my visit that they only had time for my pedi not a refill. Back to Mani Pedi in Eagleville I go!! Read Less