I went with a friend who loves Trina, one of the owners. I had never had a mani/pedi, so we set up appointments together. The only reason I agreed to start going to get pedis done was because my job ... Read More
I went with a friend who loves Trina, one of the owners. I had never had a mani/pedi, so we set up appointments together. The only reason I agreed to start going to get pedis done was because my job requires me to walk for 10+ hours a day and my legs/feet hurt constantly. I had an appointment with one of the employees (not Trina) and despite the pedicure and manicure being done well, there was an awkward silence the whole time between me and the lady. She would occasionally ...talk in her native language to one of the other employees, but avoided eye contact and conversation with me the entire time. It made me feel awkward and uncomfortable, so I decided to make an appointment with Trina for my second ever mani/pedi. I showed up 10 minutes early and she was JUST starting on a lady's pedicure. The appointment was 30 mins late. I sat there for 40 minutes with nothing to do, but I was patient and didn't cause a fuss. When the pedicure did happen, it was HORRIBLE. She spent hardly any time doing anything. She didn't massage my legs or feet worth a damn, she didn't clip my toenails at all, just filed them for a second each, and I have horrible calluses on my feet that she didn't touch. The paint job came out great, but nothing about the pedicure made me want to go back. Then we got to the manicure. She again didn't clip/trim my nails- she merely filed them, leaving them uneven and much too long. She didn't soak my finger tips, nor did she massage my hand, something I was told was standard. The only thing she did with my fingernails other than file them was paint them. No cuticles were pushed back, no buffing, nothing. She literally just filed and painted them, something that I can do at home. Then she charged me $43, which seems much too expensive seems how she hardly did anything. I even brought my own polish in; the only resource of their own that they had to use on me was the water in the foot bath. I can't decide what was worse, having a lady that awkwardly ignored me the whole time, but did mostly quality work, or having someone who talked to me throughout the appointment, but did terrible! I will NOT be returning. They have not lived up to my definition of mani/pedi, and I am a backwoods, country grown woman that changes her own oil in her vehicles and hand washes dishes. I don't expect much, but they couldn't even live up to THAT standard!! See More Read Less