I have went to queen nails a few times and I won’t be going back again. The first time I got my nails done there I was talked about by the nail tech. Since I have went back and paid over 60 dollars to get my nails done each time they have broken off within a matter of days. When I brought this to Yolanda’s attention I was told it was my fault and I must of been to rough. The ladies here do not do quality nails for the price. Solar nails should last longer than 3 days. Worst place I have ever been too. They won’t see me again. Read Less

In my opinion, Queen Nails is an okay place to get nails. I've definitely been to worse nail salons but if you want great nails and good prices this isn't exactly the place to go. In my experience the nails start to bubble and pop off in about a week. Another problem is that they charge a lot of the nails. I've spent seventy dollars on nails there that popped off in a week. They do have very nice people there but I don't think I will be returning to get my nails done again. Read Less

Im brand new in town and was looking for 'my' new nail place. They have every option you can think with all the latest trends. The place was neat and clean and overall a great atmosphere.  Nancy did my nails and did a fantastic job. She was tons of fun and kept me laughing. I definitely found my new place. Read Less

I have to say, I don’t usually do reviews but I just felt I had to ! It’s been about 2.5 weeks since ULyana did my stiletto full set and in that time my nails have grown super fast and are still all in tact and feel strong !! I have gone to so many nail places and have always had issues with the quality and breaking after only 1 week !!! My nails do grow very fast and nails are not cheap so for my nails to still be good right now with the grow out that I do have, I give 5 stars to ULyana and the salon is very clean and sanitary so that’s definitely a plus ! I will be back for sure ! Read Less

For my first time at Queen Nails I booked an appointment for an eyebrow wax and shellac manicure. Have to say, not impressed.Starting with the wax:When we walked into the tiny room she had me lay down to begin. At no point did she ask what I was looking for; a clean up, thing brows, etc. Then she began laying the wax, which was NOT hot enough. I could feel it being pulled across my lid! Instead of doing a section at a time she did the entire lower sensitive area and pulled it off. She even got some wax in my eyelid crease! Never in all the times I've had an eyebrow wax has there ever been signs of blood, but I had TWO spots bleeding! After, she never offered to let me see my eyebrows in case I wanted to make any adjustments. I found several stray areas that needed plucked when I got home, but I had to scrub little pieces of wax out first!I will say the manicure went much better, or at least without injury. The bottles were incorrectly labeled, so I couldn't use the original color I picked out, but there was enough options I didn't mind choosing a substitute. The spa area is nice and clean, and I was happy with how my nails turning out. Only complaint was instead of moving the light used to seal the shellac, she had me criss-cross my arms over each other, which was awkward and uncomfortable. Also, there was a girl getting a pedicure who needed work on an ingrown toe-nail. They refused to do what she wanted, and when she was obviously upset and speaking with the owner loudly they still charged her the full price. Not very good customer service. Overall, I would not recommend for any waxing services, but for a manicure it's not terribly bad. Read Less

Do not go here! My sister gave my mom and I gift certificates this past Christmas for a mani/pedi at this place. I - of course - misplaced the gift certificate. My fault. We went in last week to see if they would still honor it, and they said, "Yes! Of course!" BTW - most other salons keep track of the gift certificates, who purchased them, who they were issued to, etc. We went today for our appointment. It was not a relaxing experience at all. I won't go into details... because most of the other similar reviews pretty much cover it. But the clincher was when we went to pay and suddenly the woman whom we talked to last week who said they would honor the gift certificate, refused to honor it!!! We had to pay again! On top of having to pay for something that was already paid for, All my nails were botched trying to fumble around for the money. NEVER go to this place, and tell everyone you know to stay away! See More Read Less

Wow..what a disappointment. I called on a Sunday morning, asking if they could fit me in for a shellac manicure that day. I was assured that they could accommodate me at 3:30pm.  The first thing I noticed was the strange atmosphere... no music. No tv's on. Very awkwardly quiet.  There were approximately 10 customers and only 5 technicians. Not only did I have to wait over 30 minutes after I arrived, but I noticed that there were several others waiting long past their appointment times. My impression was that they were not really interested in whether their customers were inconvenienced by a long wait as long as they were stacked up and waiting.  My opinion is that it would be better business to either decline appointments if you can't accommodate in a timely manner (or) be honest about the wait and let the customer decide whether it is worth the wait.  Also, I believe they cut corners in order to fit customers in.  Even though I had booked an appointment, I was quickly processed (machine filing, lickity split cuticle trim, little or no hand massage) and they even asked me if I wanted "just a polish change" to which I answered that I wanted the entire manicure. --- perhaps let me know if they were unable to accommodate my request when I phoned (?)But the thing that bothered me the most, was that I witnessed the nail technician opening my nail color and finding it to be thick and goopy. She poured in some thinner.  Later, when she attempted to paint my nail, the shellac was too thin and left patches of less color on the nail where it was too thin.  In addition, the nail polish brush was glued together and bent at an odd angle so that she had difficulty painting a coat of polish.When I pointed this out to her, she told me that they didn't have a back up (new bottle of polish) to open, so I had to choose another color.  This second color was also thinned out, but by then I had decided to just grit my teeth and get it done and leave with a mediocre manicure.  I really should have requested that we stop at that time--but I didn't. The dead quiet did not help them any, as I could overhear the various disgruntled customers. While I was there, a customer walked out after a dispute over her manicure (I actually saw her take the nail file and attempt to file them into shape herself) --and the fact that her daughter was still waiting for her pedicure well after their arrival. Another customer was heard asking if they could do another top coat because her toe nails were "lumpy looking." A third customer was overheard asking her technician if she was planning to trim her cuticles--something I believe is part of any manicure. I had made this appointment because I was in town for the day and needed a last minute manicure.  I ignored my gut instinct to bolt, due to my dire need for a fresh manicure. You have no business having a manicure business if you are unwilling or unable to offer quality polish.  Nobody should have to have thick, goopy polish put on---or overly thinned polish.  Everywhere I have been before has had other bottles of polish available to open when a polish gets old and dry--especially popular colors such as OPI "Romeo & Juliet" or "Bogata Blackberry" which were the colors I chose first and second. Read Less

I needed a pedicure so I checked out this little place and although they were able to get me in the same day they did a very good job. the paint started chipping very quickly I always get gel nails and they typically last 3 to 4 weeks on my toes, but they only made it a week before they started chipping very badly.  I already need another pedicure less than a week and a half later, kind of disappointed.  Although I thought it was weird they have you purchase your own box of cleaning supplies for your pedicure I do like that that seems very hygienic so there's a plus. Read Less

Amazing customer service! These ladies really take their time and do a fantastic job. No pressure to buy services or products or spend money . Nice peaceful place to get my nails done at a great price, Finally. Love this place! Read Less

Long story short don't go here. Anywho I came in to get a pedicure before I leave for a trip on the weekend. I picked out my color the lady sat me down, and the chairs that you sit in are very uncomfortable since they are massage chairs and mine was broken. so I had to sit there for an hour and half with balls sticking in my back. Anyway right as I put my feet in the water it was cold. I was sitting there on my phone every other few mins I would look down to see what she was doing. She obviously had no idea how to give a pedicure, she kept looking at what the other ladies where doing and how they were doing it, but I feel like she just caved in and started doing her own thing. After awhile of her scrubbing my feet and all she got the lotion out and she started rubbing it into my legs. It felt good until after 5 minuets where all the product was already rubbed in and it was just her rubber gloved hands rubbing against my legs giving me a very burning feeling from the friction. Once she finished she got up and left. Okay? A man came over to paint my nails he gave me 3 coats of nail polish in under 5 mins for each foot. The hell? How do you know if it's dry? He then left and I was say waiting for another 20 mins, when the lady who gave me burns on my legs put on my sandals for me ( i can do it myself I am not disabled. ) she then smudged the nail polish with my sandal on accident, I pointed it out and she said she "didn't have time." Then rushed me out of the door. I got in the car and I looked at my feet and I noticed my nails were not even they looked like shit uneven nail polish spots and the smudge. I payed $33 for a shit time everyone.(Edit: I went home and took off the polish and did it myself, I did it better and actually waited in between each coat so they where dry.) Read Less

My favorite place to get my nails done in salem. I have an occasional pedicure and manicure for special occasions or a special treat. And I always feel like it is a treat to come here. They are sweet and friendly, give a good massage, and just give that extra special touch. Affordable. Friendly. Leave feeling better then when I come in. Read Less

Yolanda is seriously amazing! She always does my nails for an acrylic fill and I've never been disappointed. I drive 20 minutes just to go to this place because the staff is great and the place is gorgeous! She always takes her time and is very attentive to detail. Highly recommend! Read Less

My sister-in-law scheduled an appointment for manicures and pedicures.  Although they were pretty busy we were both done in about 2 hours.  They worked as a team, were very friendly and even tried to work in the walk-ins.  I would absolutely go back and recommend them to anyone.  BTW our nails look fantastic! Read Less

Service was terrible. I asked for a shellac mani. They rushed threw. Didn't soak my nails, use lotion, oils or do anything at all that has anything to do with a mani. My nails Are not even and look a mess. The nail tech didn't understand a would I was trying to say about them looking bad. It was a joke. Over priced for a crap job. Read Less

The salon itself is gorgeous place but don't let that fool you I had two different techs work on me ( Lean and ???) and my nails are still bleeding after having a gel removal. I was told that I had to wait longer to have them taken off as they pry the nails off of my natural nails instead of soaking them off worst service ever! Read Less

The first time I went in, things were ok. The second time was horrible. The lady doing my pedicure couldn't hurry fast enough to be done. She cut my nails way too short. She rushed through the entire process and messed up the polish and didn't apply the clear coat. My nails look bad. Then she rushed me out of there by walking over, turning off the massage chair and picking up my stuff and shoving it at me and put her hand out and said, "$36". I was enjoying relaxing and reading while my nails were drying. There was no one else on the shop, aside from three other employees all on their phones or computer. Usually a pedicure will go an hour or so and I look forward to relaxing. This was less than 30 minutes. Terrible service! Nails look terrible. Will not go back. Buyer beware. Read Less

SCAM. THIEF. CHEAT. whatever you want to call it. Worst customer service, maybe? One month ago I went with my MIL for pedicures. They were great, i.e. one star. So I gave the manager my debit card and she said her machine wasnt working, the card wouldn't go through. (I had plenty of funds so I knew it was her end). She never gave me a receipt from this card decline - no signature, no pin request. So I went to the ATM real quick and pulled cash. All happy joy joy. Then a week and a half later I look at my account and the transaction DID post. I call my bank, they say I need to talk to the merchant first. After TWO WEEKS of speaking with this woman, she gives me the run around of why she can't refund me. "I have to verify it went into my account," "I can't refund you in cash, it doesn't work like that," "I have to call the card company," "My bank is closed on saturdays," (wtf? What bank? Most are open till 2)"we are too busy today." Blah blah blah. My favorite part - every time I came in she tried finding my card reciept. I told her there isn't one because my card "didn't go through!" Yet she couldn't comprehend this!I was sweet and cordial the first three times going into the store. I brought my bank statement to prove the over charge of $130 dollars. ONE HUNDRED THIRTY DOLLARS. I paid for 6 pedicures but received 2!! By the last visit I had had it, I was done being nice, and so was she. She tried refunding me but it charged my account AGAIN. Only because of this dumb mistake of hers, could I prove to my bank that the charges were inexcusable. My nightmare is finally over, after a month. I am never stepping into this establishment ever again. No matter how great a pedicure is, customer service matters more. If she was a true, respectful business woman, she would have refunded the overdraw the first day I walked in. Mic drop. Read Less

STAY AWAY...My mother-in law was there last Thursday for a manicure /pedicure and walked out with bandaids on her feet. The guy who worked on her feet rubbed them so hard with a buffer, she has a wound on her right foot that needed NuSkin to stop it from oozing. Her toes were so hacked, she couldn't wear regular shoes...still wearing slippers. Her left big toe and second toe have an infection. Ridiculous that this was allowed on an 86 year lady, or any one for that matter. Read Less

Yesterday, I went in to get a french shellac manicure. They used a buffer to remove my natural nail down to almost my nailbed. My nails are paper thin now and hurt. The girl did my tips really thin about 2mm so I asked her to make them thicker. They were also uneven and lumpy. She used the buffer and removed the messed up tips and brushed on bigger tips. Then, she yelled at me when I said the bigger size looked better. The shellac was mixed with dust, was uneven, lumpy, and my nails are so thin they keep bending backwards. I paid 45 dollars for absolute crap and I am not happy with this place or their customer service... more specifically the girl who did my nails. Everyone else there was really nice and smiley at least, but "she" was just a sad story. I hope they give me my money back. Read Less

I have never had a french manicure go south so quickly.  My friend and I watched as it slowly became apparent that half my nails were going to be white, rather than just the tips... finally I gave up, after asking multiple times to have the white decreased, and had her remove the polish and just apply clear.  Pedi was fine (not fabulous), mani was decidedly sub-par. Read Less

I went in for a shellac mani and regular pedi for my birthday with my sister. I believe Pam was the one who did both of them. She was not very friendly, and she did not pay attention to detail. She did not ask how long or short I wanted my nails nor did she ask what shape I wanted them. She cut my toenails very short and did a very quick paint job on them, literally dabbing the clear top coat on each nail. For my shellac manicure, she spoke to me more, but not in a pleasant way. When I asked if I could have my nails shorter, she acted surprised and asked if I was sure... Yes I was sure, I know how I like my nails! She also did not like the color I chose (white) and told me she thought it was not going to look good. I again told her I was sure, as I know how I like my nails. When cutting my cuticles, she made two of my fingers bleed. She asked if I was older than my sister- I told her I was two years older. She then tried to make me feel guilty for not paying for her nails too - even though it was my birthday. The paint job on my fingernails was also sub-par. The parts that she didn't paint on the edges of my nails, she just clipped off at the end- I've never had someone do that before... If I do decide to go back and give them another chance, I will not be going back to the same person. Not pleased!! I posted pictures of the manicure and pedicure. Read Less

After being referred here by a customer of mine as they thought prices were cheaper than what I pay somewhere else, I thought I would try it. I didn't make an appointment but knew they took walk-ins. I got there and my first thought was that the lighting was terrible. I couldn't tell much difference between the color choices for a shellac manicure but finally chose a neutral pink. The guy that started my manicure took forever to complete each step and they gave me cold soak w...ater! Then he let someone else take over for applying the polish and she kept setting the UV light on my nails so she had to fix then several times. I paid with card and they charged me $10 more than what there price board said. I needed no removal of old polish and got no extra design so I am very disappointed in the service I received here and I will not be going back. See More Read Less

If I could give this place lower I would. I called this morning 2/21/16 specifically asked if they did stiletto nails the women said yes when I got to the location the woman had no clue what I was talking about then when I showed her pictures she seemed to understand but when I asked for specific design she very rudely said she doesn't do design. She was rude to me the whole time until the owner came in then suddenly she was chatty. She completely screwed up my left thumb nai...l and it looks nothing like the rest of the nails when I asked her to fix it she refused saying it was fine!! She got the shellac all over my cuticles and to top it all off she charged $51.00 dollars which is outrageous!!!! Oh and I've been gone from the salon not even two hours and my right thumb nail is already chipping! Save your money the woman was rude had no clue what she was doing! I will never go back to this horrible salon!! See More Read Less

Visiting for the holidays and every nail salon I called said they were busy. One said she had 20 minutes and could squeeze me in (it takes about an hour to do my nails)....all the reviews for these different nail salons I saw on Yelp were negative reviews, bad customer service, and a lot of them ripped you off. I called this salon and was able to get in. When I showed up, the salon was incredibly clean, they have upgraded massage chairs for pedicures, and they also decorated for the holidays. It's a fairly large salon with plenty of seating. There's also a flat screen so you can watch TV while you wait. I had the pleasure of having Lan the nail technician do my nails. I had broken a nail and figured I would just cut them all down and get gel or acrylic. Lan gave me an option of keeping my long real nails and she would just fix the broken one because as she said "it takes a while to grow your nails so why start all over". I was hesitant at first but decided why not. I wanted my nails shaped in what they call almond. She fixed my broken nail by adding on an acrylic tip so we could shape it like the others. We used a cherry Christmas red shellac/gel color. I am very pleased at the outcome and really do like the technicians here as well as the facility. In addition, I actually saved money by her recommendation, they aren't like other salons where they tell you it's going to be this price and then give you all these add-ons and then when you're ready to pay its 10-15 dollars more. They are very honest, straight forward and want you to be a long-time customer. Read Less

My friend and I came here last minute and we were both super happy we did! This place is nice, big, and clean! The people working there were also very nice and did an amazing job. Neither of us had appointments and they got us right in. Overall great experience Read Less

After frantically calling and driving to every nail shop on Lancaster I found them on yelp and decided to give them a call. Tommy told me they would be able to get me right in and that they did. I was looking for matte polish witch several shops didn't even offered and Queen nails did!! When I got in I was shocked to see how well put together this place was it was beautiful ! A younger lady began my feet, she did a great job! I am hands down one of the hardest people to please with my nails and feet because I'm so picky and everything has to match and be perfect! She did not rush my message which was perfect! I needed to relax for a second since it was my birthday and I had been running around all day preparing for my party! Tommy did my nails and when I say I adore him I'm being completely honest as I sat there we shot a few jokes he could tell I was picky but as he placed the full set on and began to shape them I was actually amazed this is the first time I didn't have to go behind someone and tell them to fix something! I strongly recommend this place I paid 68 for both a fill and manicure which was well worth it! You get what you pay for in so many words !! They defiantly have gained a returning client! Read Less

The ladies here are wonderful! Had a date with my Mom and Gram in Salem (a half way place for us to meet, rather than driving all over the state to see each other). We had such a great time at Brunch (see review for Word of Mouth), that I suggested we go get pedicures to extend our visit. These ladies were able to accommodate the three of us almost immediately with no notice on Sunday. They were great to chat with, and did an excellent job. The salon smells nice, and is clean and presentable. Our bill wasn't outrageously high, either. I'd definitely come here again. Read Less