I really don't like giving small businesses like this bad reviews, but I really wasn't impressed at all. I came here with my mom and her friend, and her friend had been raving about the massages that ... Read More
I really don't like giving small businesses like this bad reviews, but I really wasn't impressed at all. I came here with my mom and her friend, and her friend had been raving about the massages that Lisa gives, so we decided to give it a shot. Unfortunately, the service was extremely poor. We had made an appointment, but Lisa double-booked us, and did not inform us that this is what was happening. My mom's friend waited for 25 minutes for her pedicure, and my mom waited more than an hour. That is ridiculous, considering we MADE AN APPOINTMENT. Isn't that the point..? And she could have at least told us that this is what was happening, but instead, she kept us waiting. She did apologize after my mom said she was getting late and had to go, and painted my mom's nails for free, but that was only after we told them how ridiculous it was that we had been waiting that long. I got a manicure, which went just okay. The lady who did my nails didn't do a very clean job, but it was alright. She also didn't take off the hair-tie that was on my hand before she put lotion all over it, which was kind of annoying. I know I'm talking about little things, but overall, just not a positive experience. I would say that I would give them a 2nd chance, but why should I, when there are plenty of other nails options around? They need to learn that when you're a small, replicable business, customer service REALLY MATTERS! I hope they realize this for their own sake! Read Less