Nirvana Nails and Foot Spa in Gresham by Dicks. My friend was having her acrylic nails soaked off and paint her natural nails, and I was having an acrylic fill with gel polish. The girl started my fri... Read More
Nirvana Nails and Foot Spa in Gresham by Dicks. My friend was having her acrylic nails soaked off and paint her natural nails, and I was having an acrylic fill with gel polish. The girl started my friend soaking her nails off and then moved over to me. After she had filed down my nails she gave me a chance to look at them and see if I liked them. My index finger on my left hand was much shorter than the rest of my nails. I asked her to fix it and make it the same length as the other nails and she said once it was filed it was done, there was nothing else she could do about it. She offered to file down the rest of my nails to make them all the super short length. I declined this option because I didn't not want my nails that short in the first place, so I asked if she could just remove the nail and do a new nail to match the lengths of the rest of my nails. She declined this and said she couldn't do it. After a minute of talking she said she could do it but it would take at least a half hour to soak and then she said that I would have to pay for her to fix her mistake!!! (sounded like she didn't want to take the time do the work) I couldn't believe she was refusing to fix my nail in the first place but then to tell me I would have to pay for it?! so I said fine, can we just buff these out and paint them and not worry about the lengths, I would just deal paying $35 for crooked nails.. and she said NO! She said if I didn't like them and didn't want her to file them down then we were done and I just didn't have to pay for anything. She didn't give me any other option and moved tables to work on my friends nails. I told my friend that I would wait for her to get her nails done anyway, despite the bad experience I was having. The lady checked her nails and they weren't ready to remove yet so she disappeared to the back of the house. So I'm sitting there chatting with my friend about her wedding details, I'm her maid of honor, and the lady came up from the back of the house and told me that I needed to move and wait in the waiting area, she needed the table I was sitting at for her next customer (even though she was working on my friends nails, not sure how she could have gotten another customer...). I also didn't realize they would need the table I was sitting at even though there were three other tables available.. So I gathered alllll of my stuff, left my bride, and sat in the EMPTY lobby by myself. My friend, after all of this, decided she would just have her nails removed and not painted because she couldn't believe how rude the lady was to me. The lady finished filing off her nails and said she was good to go, her nails still had paint on them and were not buffed or anything! It looked like she had ripped off her acrylics by herself! Mind you, NO ONE CAME IN AND USED THE TABLE THAT I WAS SO RUDELY KICKED OUT OF. So my friend came up to the register to pay ($12 for removal that was left unfinished) and mentioned that she wasn't sure why I wasn't allowed to sit and talk with her since no one else had came in and we were talking about wedding details and the girl completely ignored her and moved her attention to the next person that was walking in. Absolutely horrible customer service. I would recommend not wasting your time OR money!!! Read Less