I had gotten my nails done done there a few times already to get my nails overlayed when I went in on 2/15/12 This was a wed. at 6pm. The place was busy the busiest I had ever seen it and I normally w... Read More
I had gotten my nails done done there a few times already to get my nails overlayed when I went in on 2/15/12 This was a wed. at 6pm. The place was busy the busiest I had ever seen it and I normally went in on a friday, but I signed my name and was called by a man named Denny after about 10 minutes. I told him I wanted my old overlay taken off, my nails trimmed, and a fresh overlay put on as well as a tip on my right thumb, and pointer finger because the had broken (Before this I hadn't had my nails done since nov. 2011 I just take care of them really well). He said Ok and after removing the polish with his little sanding tool, he put my hands in a bowl of acetone to soak them off, now I mind you normally they put my hand in the bowl for no more than 5 minutes and sand it off.. He leaves me sitting there while he goes and takes the polish off this womans nails, polishes a little girls nails, polishes the womans nails then gets back to me. 8 or 9 people are working and Denny has NEVER done my nails before. He finally starts working on getting the acrylic off and gets to work. He refused to trim my nails before starting to put on the acrylic and the 2 tips, thats strike 2. When he got done with the first hand I looked at my nails and it was like the acrylic was paper thin so I told him no that's not thick enough, he argues a bit that it is then sloppily adds more acrylic. The nails then looked uneven and lumpy and again I told him no this don't look right to me at all, he says i'm not done I said I don't care if they don't look right to me now they are not going to look right when you get done! That was strike 3 for DENNY and I told him to tell someone else to do my nails I was done with him! but, I decided not to let one bad apple spoil the bunch and wait for someone else, figuring I should get priority over someone who just walked in because i've been there an hour and a half already when I was usually in and out in that amount of time or less. He told me someone would be with me in a few minutes and my one sloppy hand was put back in acrylic to soak off, the time is about 7:40 now and the mall its in closes at 9, I sit there and watch them look over and past me helping people who just came in. By 8 I was fed up! I took a couple dollars out of my purse, put that on dennys desk and said f*ck this i'm going elsewhere. I walked out with the nails on my right hand half melted off and stormed down to Natural nails which by the way is a wonderful place!Bottom line is LA Nails and day bullsh** in shawnee mall lost my business that night for good!It has been a few weeks since I got my nails done at Natural Nails and they still look great, I don't need a fill yet! Read Less