This review starts out negative, but ends in a win for customer service. I arrived for my first Beauty Bar mani-pedi on New Year's Eve, and the place was slammed. The front desk staff weren't quite as... Read More
This review starts out negative, but ends in a win for customer service. I arrived for my first Beauty Bar mani-pedi on New Year's Eve, and the place was slammed. The front desk staff weren't quite as gracious as I had expected, but were polite enough. They did offer me a drink while I waited. My nail tech was also quite polite, but didn't point out basic things like where to put my rings or that I'd need to choose a polish color from the racks on the wall. Simple things, yes, but having never been there before, these were details I would have liked to know.I was redeeming a gift card, so I didn't feel like I had thrown away money when my French manicure was sloppy and my pedicure left me with stray polish around my toes. I actually had to request that my nail tech file the burrs off my nails after clipping and filing, and she had to repaint two or three of them. I realized that I was seeing her best, so I didn't make a scene and just left with sloppy nails.I was so disappointed that I posted photos of the shoddy work to Yelp (without an accompanying review that would drag down their rating).The owner, Sara, called me a few months later when a client pointed out the unfavorable photos, and she apologized profusely and offered me a credit to my account to come back and try the Beauty Bar again.So I did.The second experience was similar in service, but much, much better in quality. I left with a great-looking French manicure (apart from a couple of closely-clipped cuticles -- apologies to my nail tech: I know I said I wouldn't mention that part!) and fantastic-looking and feeling feet.The bottom line? I'll probably go back, and I'll let everyone know that Sara does her best to make things right. This was the first time a business owner ever contacted me about a negative post on Yelp, and the attention was appreciated. Read Less