I had a terrible experience and decided I will never return. In my last visit the technician hurt my nails while removing the gel, filed them poorly leaving snaggy edges, and then applied the color ba... Read More
I had a terrible experience and decided I will never return. In my last visit the technician hurt my nails while removing the gel, filed them poorly leaving snaggy edges, and then applied the color badly (not enough color so that the paint job looked splotchy, and the edges were over my cuticles and messy). She is not yet trained for the job. I felt I was paying to be a guinea pig. I asked her to fix this thing or that thing multiple times, but she did not have the ability to adjust the way she was working. I got artwork applied to one nail in each hand. Despite me requesting that she did so, the technician did not paint over the crystals, so they fell off within hours of me leaving the salon. This was extra frustrating because I had anticipated that this would happen, and had requested for the crystals to be properly secured. The technician and the owner went against me and assured me they were secure, when they were not. After leaving the salon I called that same afternoon to say that my nail job was a disaster, the crystals had fallen off. I was given an appointment for four days later to fix my nails. I waited with messed up nails for 4 days for this appointment. On that day, I was told that the same inexperienced technician was going to redo my manicure, only if I paid the full fee again. I'm sorry but that is too much to ask out of a customer - to pay twice for painful and bad service! I have been to this salon a few times. The owner seems to have difficulty keeping staff, as I have seen over the last year a couple of technicians come and go. The current person she has hired is very sweet and friendly, but too inexperienced and just not ready to provide profesional nail services. In the past the owner has done clean work on my nails, her hired staff, less so. Β But this poor customer service experience has made me understand that she is also not interested in keeping her customers either. Since I had to pay all over again, I decided to take my money elsewhere, where they removed my polish without pain, and did a clean paint job for the same price. Read Less