Awful. I was in about a year ago to have extensions done, spent 1500$ and 6 and a half hours for bad quality hair and awfully blended extensions. After the job was done I was happy with the length but I came in to get them tightened and a retouch done since I have naturally light hair and the extensions were dark brown and during the shampoo, the stylist tangled the hair so bad they had to cut the extensions out of my head and I had to go about 2 weeks with 2 tracks out of 5 missing. It looked awful and when I came back in she said she had "new hair" for me which was whatever hair was left over from her last client, it wasn't even the same color or texture. Then I had to come in another time to get the hair blended because the last two times I went she said it was impossible to cut extensions to make them look natural which isn't true I've seen it done many times. Since then I've gone to a few salons and spoken with them about extensions and they've informed me that the hair would not have tangled like that or tangled as much as it did period if it was good quality hair. It shed so much and a few fusions actually ripped my hair out and created dreadlocks in the back of my head. On top of that during my extension visit the stylist took several smoke breaks and apparently one of the girls from my beauty school interned with them and reported she was constantly drinking in the back. I've waited longer to review to see what other people had to say and it seems like the only good thing people have to say are about the facials and manicures, nothing good about the stylists. Crazy that these women have years of experience and still manage to screw up multiple women's hair. Read Less

I'm giving one star because I can't give any less. Do NOT use this salon for hair relaxing! I say this as my bald spot is expanding. I have had my hair relaxed for 12 years and NEVER had this experience. Now I have to deal with the results which involves no shampooing, no styling, etc until my hair regenerates. $550 plus tips to wind up looking like a monk. Terrible, terrible, terrible Read Less

IN RESPONSE TO ANYTHING THE OWNER HAS TO SAY: Woman you need to wake up! All you want to do is argue with all your MANY dissatisfied customers, instead of taking responsibility for your staff's lack of talent and education clearly. Why don't you woman up and run your salon properly. Stop blaming all of us when you and your staff ruin our hair. I think all of us need to report you and your staff to the Ohio State Board of Cosmetology so you can get your salon in proper working order. That is, along with my complaint to the better business bureau for your horrible customer service, terrible salon servicing and bad attitude. Your stylist argued with me the entire time I sat there pointing out all my nasty bleeding highlights that were half an inch from my scalp. The only person in your salon who is tolerable is your receptionist. Perhaps she can teach you a thing or two about human interaction. But again, my original point: OWN UP TO YOUR MISTAKES. We didn't come into your salon with our hair hacked off, streaky or falling off. That was the work of you and your staff. It's pathetic you want to attack us all after forcing us out into the world to show off your horrendous handywork. Read Less

IN RESPONSE TO ANYTHING THE OWNER HAS TO SAY: Woman you need to wake up! All you want to do is argue with all your MANY dissatisfied customers, instead of taking responsibility for your staff's lack of talent and education clearly. Why don't you woman up and run your salon properly. Stop blaming all of us when you and your staff ruin our hair. I think all of us need to report you and your staff to the Ohio State Board of Cosmetology so you can get your salon in proper working order. That is, along with my complaint to the better business bureau for your horrible customer service, terrible salon servicing and bad attitude. Your stylist argued with me the entire time I sat there pointing out all my nasty bleeding highlights that were half an inch from my scalp. The only person in your salon who is tolerable is your receptionist. Perhaps she can teach you a thing or two about human interaction. But again, my original point: OWN UP TO YOUR MISTAKES. We didn't come into your salon with our hair hacked off, streaky or falling off. That was the work of you and your staff. It's pathetic you want to attack us all after forcing us out into the world to show off your horrendous handywork. Read Less

This is what 170$ costs at this salon. The argument over the bleeding highlights was free of charge though. I had to wait almost 40 minutes before the stylist came out to destroy my hair and allow me to leave the salon looking like this. I went home and cried and then pulled myself together and made and appointment with my old stylist to fix this. So much for trying out a new place closer to home. Lesson learned. Read Less

I had a great experience here. The salon is huge! It is also very clean and sanitary. I saw them sanitizing many things. That is very important to me!! I used a deal from Amazon local! The price for that package was a super deal!! I got a massage a facial and a mani-pedi.  Overall I am happy with all services. The staff was very friendly and welcoming. There isn't much of a "SPA" area. By that I mean the darking seating area with Tea, cookies and comfy robes, that your higher end spa would have. And during the massage you will hear all the noises from the salon. My facial was great I am nice and smooth!And I am happy with my Mani-pedi! This place is clean and friendly and for an all in one place I AM IN!! They do everything here! Read Less