I have been getting my nails done here for years! Vanessa is my tech of choice, but Cathy, Calvin, and Vivian have also done my nails and I can honestly say I have NEVER been disappointed. I have ... Read More
I have been getting my nails done here for years! Vanessa is my tech of choice, but Cathy, Calvin, and Vivian have also done my nails and I can honestly say I have NEVER been disappointed. I have gone up to 5 weeks before a fill (my bad) and have never had my polish chip. I own and work in a bar/ restaurant so my manicure is repeatedly put through the ringer, with washing glasses, stocking, computers and normal restaurant stuff. I always make an appointment and they are pretty consistent with keeping that. In all of my experiences, they are all very accommodating, personable and extremely inviting. Not one single person there has ever been rude, and I have been going since they were on the other side of the mall in the food court, before the theater was built. I've been in the customer service business for almost 40 years and I've learned that you cannot please everyone, but if you treat people with kindness and respect, most of the time ( there are exceptions) you will be treated, in turn, with the same. Everyone has the right to their opinion, but, if you are not satisfied with a service, and they don't make it right, then move on. Bashing an entire business on the internet because you had one bad experience sends an angry and vindictive message... move on and get over it. There are thousands of restaurants, mechanics, nail salons, physicians to choose from... one opinion and a bad experience shouldn't define a business. We all should learn from our mistakes and not make them again... it's called life,... live it! Read Less