I'm confused as to the address they have listed, because the location I went to was in hyde park next to the new smashburger. Perhaps they have moved, but the name outside of the Salon was definitely ... Read More
I'm confused as to the address they have listed, because the location I went to was in hyde park next to the new smashburger. Perhaps they have moved, but the name outside of the Salon was definitely "Escape Nail Spa" and this is what was offered to me to check-in to as a nearby location.Anyway, I get here and I have an hour. All I need is my shellac taken off and new shellac put on, no manicure - just polish change. I make this clear and ask how long it's going to take because I only have an hour. They assure me this will be plenty of time. I ask them how much it will be. 15 dollars, they said.First of all, they SOAKED my fingers in acetone. Any good nail salon i've ever been to will soak a cotton ball in acetone, place it directly on your nail and then wrap said nail in foil. This effectively removes the shellac without excessive finger exposure to acetone. My fingers soaked for at least thirty minutes. Halfway between, a man who appeared to be running the show came over to me and asked if i'd gotten my shellac done there. When I replied no, he immediately started bashing the place I had gone to and said they'd used incorrect nail polish. WTF? Then, he said he'd be back in two minutes and started working on another lady's nails, I sh*t you not.Forty Five minutes later (after i'd already waited twenty before that), another nail technician nearby asks me if i'm happy, to which I responded "no, i'm in a hurry and am now likely going to be late to where I need to be. I was told it wouldn't take long and I don't know why I am being ignored or why my fingers are still being made to soak in acetone!?" His reply? "You shouldn't have come at such a busy time!" Double WTF.FINALLY someone comes over to do my nails and at this point i'm pissed and I've run out of time. I ask him if he can just do regular nailpolish instead in the essence of time, and he tries to convince me that shellac won't take long. I call bullsh*t! I've had shellac before, I know how long it will take, plus i've already been sitting here for an hour waiting for someone to take care of me! When I came in, if you were seriously this slammed, you should have told me it would take longer!. Ugh. Anyway, so I ask him how much it will be with regular nail polish instead of shellac, and he says '$19". Ummmm... WTF x infinite! I told him this is NOT what I was told upon entering, he continued to insist it was "$19 - 10 for removal, 9 for REGULAR NAIL POLISH."At this point i'm fuming, I'm sitting there, now 30 minutes OVER the hour I was quoted, with NO nail polish on my nails and not even a manicure having been done and I just said 'Forget, I'm leaving". It's likely I threw the ten dollars at him with no tip and left. Honestly, they are lucky I even paid. I will NEVER come back here again. WHAT A JOKE. Read Less