I’m not sure why there are so many negative reviews. I thought everyone was very friendly and accommodating. I got a manicure and a pedicure from a really nice guy, and honestly I have no complaints. I’ll definitely go here again. Read Less

I received the worst customer service you could possibly have at a nail salon at this place. The manager did a fill with regular polish on my nails and it was extremely sloppy. He was beyond rude by rolling his eyes with whatever I asked for and raised his voice when I changed my mind about a color and the length of my nails. I will never go back again and I don’t recommend that anyone should go and spend their money on their horrible service! 😡 P.s: it was my birthday so that was a nice present 👍🏼 Read Less

I read the reviews before I went to have my acrylic nails filled and although most were poor I decided to give them a fair try anyway. I checked the prices for services that are displayed on the wall., a fill was $20.00 and I need two tips added at $3.00 each. When the guy told me the total was $30.00 plus tax, I asked him what the extra $4.00 charge was for, he said he applied my acrylic so smoothly he didn't need to file much afterwards, I told him he did nothing different than any other salon I have visited over the past 20 yrs. I told him I expected honesty when I come for a service, and not trying to sneak in extra charges for nothing. I paid $26.00 + tax and gave him a tip. I hope I taught him a lesson too, do not try to take peoples hard earned money if you didn't do anything to earn it. Read Less

One word: No. This place made me so mad. They allowed me to sit in the waiting area for 20 mins (literally) before anyone asked what services i would need. I was getting a soak off and asked that they NOT use a tip to pop off my nails and five times the guy (maybe the owner) attempted to do so. The only good thing was the pedicure lady (shes American but older) was very sweet. Slow. But sweet. They treat her like cr@p. Ill never go back. Read Less

Horrendous... I can't even explain it... I came in here with my mother in law who is ill and asked for nail art. First, they judged the length of her nails... out loud as we entered - was quite awkward. By the time we sat ourselves and asked Lee what kind of nail art he was able to do....Lee told my mother she was too old to get nail art.  Then I had to ask 15 times what the price is while they yelled in Vietnamese for 10 minutes over us arguing about the price..his response was "it's too expensive for you"... I'm disgusted. I can assure everyone I will never be back. My mother finally chose to get a French manicure... I asked what his French color looked like and he said "why are you asking so many questions"... lollllll WHAT A JOKE. I'm not even going to waste another second writing about it but 2 stars is too high. Good luck to this place- absolute worst service EVER. When she picked her French color... he told her he now doesn't need a French. I explained to him that she wanted a French - which she already paid for and he responded with "why are you talking to me" . Avoid this place!!!!! Read Less

Great drop in place for a quick pedi or mani. It's exactly what you expect although this time I was lucky the gentleman who did my pedi was very talkative. We talked all about his home country Vietnam. Quite a learning experience I'll go back. Read Less

Visiting from out of town and decided to come here despite some of the negative reviews given. I called about half hour ahead of time and they said to come on it! I didn't wait long when I got there before taken to pedicure!I had Linda and she did a great job. Really meticulous and gave a great pedicure. Manicure was more average, but I left pleased!The polish selection could be greater, but the salon was beautiful! Prices were comparable to many other places I've been to. Read Less

This was ridiculous. We waited for over an hour and got horrible service. Couldn't understand what the ladies were saying and they got upset at every customer who walked in the door. Also they lied and told every customer it would be 10 mins and then would run off. For 30 bucks this is trash. Go somewhere else!!!Read Less

Went on a Sunday. Had a bit of a wait because not many workers on Sundays but lots of customers. As a result got a bit of a rush job on my services :( The chairs are really good though. Prices are a bit high Read Less

Went to this nail salon to get acrylic  nails for  the  first  time .  I was not  satisfied  at all. First, I  should  have  turned  around  and  walked out when  the  Asian  girl  did not understand  English  very  well when i asked about services .  Anyway ,  a man took  me  back  and started  working  on  my  nails .  He used  a drill  to sand my nail bed ,   which  hurt  a little (not  sure if all salons  use a  drill). After he put nail  tips on, started  to trim them down ,  he had to use scissors  to trim thumb nail . While trying  to cut nail  , he caught  hold of my thumb  and almost cut  finger  if I  had  not  yelled out that he was about  to cut  finger. In the  end  when  he  was  done ,  the  acrylic  on left  nails  were thicker . To say  the  least ,  I  did  not  give  a tip for  that  experience .  The  next  day ,  I  realized  that  there was a gap between  my nail and  the  nail  tip. All-in-all, the shape  of nails  were  not  uniform ,  acrylic  too thick ,  some nails crooked ,  and it looked  like  I  needed  a fill-in already .  Will never  go  back . Oh, one other  thing . ..a week  later ,  some acrylics are starting  to  detach from  nail  bed .  One nail is giving  me pain, that I  had  to wrap  a bandaid  around  it. Now I  am  online  trying  to  figure  out  how  to  remove  acryllic  before  I  get  an  infection . Read Less

In town to visit family, salon appeared nice it is dark inside. The shape of my nails was fine when I went out to my car and the light hit me there were several missed spots on nails, I returned immediately only to have Ly (Lee) file down sides and say they are fine! You only see that when you turn and search for it. What HORRIBLE customer service! I am a military spouse and have traveled all over and this is the worst place I've ever been too! Save your money and energy go elsewhere!!They deserve negative stars! Read Less

I've been going to this salon off and on since 2012.  I'm usually very happy with the service and quality of work.  I think the prices are in line with what I'd pay anywhere else.  There have been a few instances where a new person did my nails and I wasn't as happy as other times, but never to the point where I felt the need to complain.  Everyone is very friendly and the space is very open and clean. Read Less

This place should be closed. Unprofessional, rude, & totally inconsiderate. If that's the service you want to pay for, this is it! The way they treat people of color is a crying shame. Not certain if they understand they are under people of color when it comes to being a minority. O'well, they will never get my hard earned money, good luck & GOD speed if you are brave enough or just like being treated like garbage. Read Less

I would never go to this salon again. Staff is rude. Their prices change visit to visit for the same service. When you ask how long of a wait they tell you 5 minutes when in reality it was more like an hour. I had shellac nails and they cracked the very next day. I'm surprise this salon is still in business! Read Less

I have been here twice spaced about 14 months apart and I feel like I was more pleased the first time I was here.  The spa chairs are really comfy and give great massages.  Granted I come from Southern CA which is the land of inexpensive amazing pedicures so take this with a grain of salt, but I felt like it was a little expensive for what you get.  I would return but I am looking for a place that opens up a new packet of sterilized utensils.  I felt like it was clean enough though. Read Less

Yikes! My mom took me here when I moved back to Cleveland And we will never go back-although we do laugh about what happened to this day. The woman painting my mom's nails had trouble with the polish and blamed my mom. My mom asked three times for a new color (the polish looked like cottage cheese). So the woman grabbed another color and attempted to paint over the cottage cheese polish! We were horrified. My mom asked for nail polish remover and the womAn rolled her eyes. We left. Read Less

Showed up at 4:45pm in which they close at 6pm. Had one guy working who spoke very little English. Couldn't even get up to say he had no additional help to service us. Not a fan of this place. Found it very rude and unprofessional. Did not care at all when I asked questions and walked out the door. Will not be going back. Read Less

I had a few extra hours before my flight home as decided to treat myself. Angel did a great time really getting the nail shape and dead skin off. If the polish were to start coming off tomorrow, I wouldn't even be upset. My feet feel amazing. I wish their price had been displayed better I thought I read online that shellac was a $25 manicure but it was $38. Oh well. I would come again if I lived here. Read Less

If I could do a review for this place without leaving a star I most certainly would!!! They charge $32 + for a pedicure at this place and i got the $40 one and it was just ok so I cant imagine what the $32 pedi would be like. They charge $40 for gel manicures and at most places in Cleveland I guess (which is crazy to me) and then they have the nerve to add on taxes smh. I usually pay $25 (and no tax) in NYC and it usually last me 3 weeks without chipping. When I got it done at this place my first nail chipped 2 days later so I went back and told them to fix it! They had the nerve to give me an attitude...I guess because I was explaining the reason I needed it fixed in front of another customer. If they would do the job right the first time they wouldn't have to worry about things like this. Well they fixed it and a couple days later the same nail chipped again along with 3 others. So after only a week of having my nails done it looks like i need them done again! I will never go back to this place again. I went there twice and wasn't satisfied twice.  The only good thing about this place is the way it looks on the inside so if you're one of those people who go to a place for the way it looks and could careless about the service Venere will be the the perfect place for you! Read Less

Got a basic manicure for $17, which btw does not include tax.  The place is really nice.  Big with lots of chairs and tables and chandeliers and high ceilings.  Very clean and not loud.  Nail tech talks to you not to everyone else as they ignore you as happens at some other places I've been to.  The place is about 14 months old.  My only gripe is the hard upsell.  I only wanted a manicure and they really pushed for mani/pedi, which is priced okay for the area.  In other cities with nail salons/bars every couple of blocks the Cleveland prices would be about $10+ too high or more for combinations but when compared to other places I called in the area, their prices were comparable plus they close late and had no wait.  Pretty good selection of colors as well.I'd go back and try a mani/pedi. Read Less

Looking for a quality nail spa in the burbs is harder than you might think. Sure there are a host of places you can get your nails done within salons, but a good places that's devoted to the art of beautiful nails? They're hard to come by. Enter Venere.There's a good selection of OPI and Zoya colors and a huge stack of magazines (because really that's what a nail appt. is all about right?) As you can see from the picture I snapped this place is as pretty as nail salons come with chandeliers and massive massage chairs. The very odd thing is the type of massage this chair gives. Sure I've had a back massage, but what about a butt massage? Crazy right? It left my friend and I giggling like school girls and we were oddly entertained. The water in the pedicure bowl also glows a soothing color of blue or purple adding to the fun factor here.Overall a very good pedicure. The staff used clean tools and my footsies are beautiful! Read Less

I'm leaving for a beach trip in a few days and let's just say that my feel are not exactly sandal-ready. To correct this, I decided to go for a pedi this weekend, which is not something I treat myself to very often.A friend and I had plans to hit another popular nail salon on the east side to get pedicures on Sunday afternoon, but when we popped in it was crowded and super-hot. One of his friends had recommended Venere, so we decided to change locations and give it a go. It's a fairly new place -- I think the nail tech told us they'd been open for about four months.I'm glad we decided to go with the alternative, because when we arrived, there was no wait. There were only a couple of customers finishing up manicures. Our timing was good, because as our pedis finished up the shop got a lot busier with walk-in customers. By the time we left, there was a full waiting room.The space is very clean and well-organized. It looks like just about any other nail salon but due to its newness, it feels, well, "new." There were only a few nail techs working on Sunday, which accounted for the wait for the folks who arrived after us, but they were very professional and proficient. The manicurists, especially, seemed to have a good rapport with their clients. Clean supplies, too! No fungus!The guy who (bravely) worked on my feet was very good. He worked quickly but it didn't feel like he was rushing through the process. Nice leg massage, too!I brought my own polish but they have a good selection of Zoya and OPI colors to choose from. I browsed the Zoyas while I was waiting for my piggies to dry and it looked like there were a lot of polishes from more recent collections (Touch, for example).Basic pedi was $32 plus tax, which is reasonable in my book. Venere also offers waxing services. All in all, I had a good experience here and would recommend it if you're looking to try out a new place on the east side! Read Less