I got a pedicure and a gel manicure. Both of my nail technicians, I believe their names are Annie and Serena, were fantastic! They were both super friendly and did a great job! I definitely recommend ... Read More
I got a pedicure and a gel manicure. Both of my nail technicians, I believe their names are Annie and Serena, were fantastic! They were both super friendly and did a great job! I definitely recommend them However, I made an appointment for 4pm over the phone. When I made my appoinment I asked if they usually get people back to a chair close to the time that their appointment is at. J was assured that they do...but when I showed up for my appointment, it was a different stor...y. I showed up a little early, and I noticed they were busy, which is why I was glad I made an appointment. However, I didn't get back to a chair until 4:45 and a technician didn't get to me until 5. Like I said, I know they were busy, but I made an appointment, so I think waiting an hour after my appointment was supposed to be is a little ridiculous. I ended up getting my manicure and pedicure at the same time, which is fine. The lady who was working at the front desk came over and asked the lady who was getting a pedicute next to me if she could go ahead and pay...mind you, she was still going to be getting a manicure after her pedicure. The lady from the desk took the other lady's card and went up front to run the card. She then came back and loudly said "Would you like to leave a tip?" I, personally, don't enjoy being put on the spot, regardless of how good the service is, because it just feels awkward. A few minutes later the lady from the desk cam back and asked me "Real quick, before you get polish on your nails, can I go ahead and cash you out?" Thankfully, Serena told her that I already had polish on my nails, it was just clear so you couldn't see it, so she didn't recommend me reaching into my bag. I just think it's super rude to ask clients to be cashed out before they're done with their services, especially when they're not even close to being done. Plus most people tip based on how their experience goes while they're there, and by how much they enjoyed their service....how are they supposed to know how they feel before they're done?!?! It just put a bad taste in my mouth, and I thought it was pretty rude...and it's definitely not a way to get people to return to Classy Nails. The little things are what make the biggest impact! Afficher la suite Read Less