My nails turned out nothing like what I asked and took absolutely forever!!! Would never return. So pricey for a bad job. Did nothing to help fix nails and wouldn’t honor coupon from their email/website. Don’t come here. Read Less

I have never been so relaxed while getting my nails and toes done! The salon itself is so beautiful and open. The staff is also so welcoming, and funny! But best of all is the quality of the work! Stephanie usually does my nails and I NEVER have a problem with chipping or breaking. I love it there and recommend Luxe Nails to anyone I know loves to get their nails and feet done Read Less

Took my partner to this place for his birthday. This was his second pedicure and my first. Let me start off that the customer service here is horrible! We were never greeted. Just asked if we had an appointment. They took us back and started the process. We got the Luxe Pedicure which is $55 plus tax a each. Somehow they made my partner bleed pretty bad on his upper heal, no where near the bottom of the foot, where they normally use the grater. Made me feel horrible as it was his birthday present and it hurt him even worse I'm sure! I tried to talk to the manager to get a slight discount on their mishap. Mistakes happen, I get it, but you should make sure the customer is satisfied. She only gave me $5 off the pedicure. I was asking for $10 since my partner has to wear dress shoes for work and it's in a place where it will rub the wound and create discomfort. She wouldn't give me the $10 discount and was making excuses as to how it happened expressing he had a tough callous there. There is no calluses on his heal. Terrible, terrible service and will never go back. Horrible management in a very empty place. I wonder why? Read Less

I have been coming here and seeing Stephanie for almost 4 years. I moved to the area and had no idea where to go to get my nails done. One day I thought I would give it a shot. The salon is HUGE! They have 20 custom pedi chairs and about 15-20 nail stations. They also always have enough people in on busy days so I have never had to wait more than 10-15 minutes if I didn't have an appointment. Stephanie takes her time and is incredibly thorough and efficient. I have been getting my nails done for about 15 years and she is consistent with every visit. I have seen her for acrylics and also just gel manis after my acrylics were removed. She's easy to talk to and remembers you. More importantly she remembers how you like your nails! I have never had to remind her about my nail shape because she remembers. That is really important to me. It shows she pays attention. She also works with her team to teach them the same techniques and why it's important to remember people. She's all about service. It feels good to go somewhere where you feel taken care of and cared about. Read Less

Cannot even give one star. I've been to quit of few nail places. My place is in Dublin, Nail Retreat. It was closed on Sunday, so I went to Luxe before vacation. DO NOT GO HERE. My peridcure was the worst I've ever seen. She also didn't finish the whole pedicure. Basically just a toenail polish change. It was all over my toes. My gel was hideous. The manager that did my nail was on the phone face timing the whole time. My gel nails have NEVER chipped like they did after this place. I went back to have the manager fix my toenails and gel and she treated me terribly. I reported her to the state and they said they've have over 20 reports of misconduct and mold. They use the same tools on everyone, it's disgusting. I usually don't write reviews but I was so appalled at the lack of professional codunct and hygiene I needed to say something. The manager also talked about how she loans money to people who have gambling debt THE ENTIRE TIME. Other when she was face timing her delinquent boyfriend. I'm telling you DO NOT go here. They will be closed soon after what the board of cosmotology told me. Read Less

Nice place. Staff was very friendly. They were very kind to me to Squeeze me in before her next client. I got a manicure, she did a nice job with the short nails that I wanted but wish she did a little more time shaping them. Overall great place and great pricesRead Less

This place will not be open for long. Our bridal party booked one month ahead of time for manid/pedis yet the salon didn't have enough people to handle our party.  The salon owner talked on her phone while she polished one girl's nails.  The owner was distracted while polishing another girl's nails as she gossiped about her employees' work habits.  Very unprofessional.  She overcharged the mother of the bride, who was treating a few in the group, by $101!  Gave a bunch of excuses about splitting charges, new employees, etc after the Mom tried to unravel the charges.  Stay away from this place until they get their act together. Read Less

Arrived on time for our bridal party mani and pedi, with our appointment scheduled a month prior. I can't believe this place will stay in business for long. Very unprofessional. One of our party was left waiting for 90 minutes because they were short staffed. The owner did one girl's nails--the owner was on her phone the whole time; one hand with polish and the other holding the phone apparently talking to a Time Warner sales person. I paid for a few of the girls' services and was charged $480. Thinking that I wouldn't notice, the owner shrugged me off after I asked for an itemized bill--I never got one because she gave me a list that I had to pick through to match services with girls. Ended up I was owed a refund of $101. She was not happy with me at all. No raised voices, no hissy fits, nothing to be embarrassed about but she was obviously ticked that I dare question her bill. Never again. Read Less

I was a bit hesitant to get a pedicure after reading some of the reviews but since my friend had an appointment I decided to tag along. My technician Kim was very friendly and super attentive. She did an amazing job on my feet and polish.She told me she had been only been working here a few months, I hope she stays because I would have no hesitation to return if I knew she would be there. One star off only b/c my friend did not seem to have as equal an experience. Her pedicure seemed a bit rushed (I sat down and started first but she was done before my massage part was even done- we were both getting the deluxe pedi) and the tech accidentally cut her finger and drew blood during the manicure. Read Less

I arrived at my 12:30 basic manicure appointment 10 minutes early on my lunch break. There were 4 employees there, and only one customer besides myself. I picked out my color and had a seat. The 3 unoccupied employees were chatting for 10 minutes before my nail technician came to the station I was at. Instead of starting on my nails, she sat down and began texting several people. She then filed a single nail before asking me how I wanted them shaped because she was preoccupied talking to her coworker. She took half an hour to JUST file my nails and then informed me that I would be charged an extra $10 just for shaping them. She was rude and unprofessional and has ridiculous pricing. I will never go here again. Do not waste your time or money! Read Less

Terrible service!  I made an appointment and mentioned I had a groupon.  When I went to check out the nail tech refused to take it and said I failed to mention it when I made the reservation.  I told her I made the reservation and I know I did.  She said I could use it next time.  I told her I would not be back.  She said they take a certain number of groupon per day.  I looked around and we were the only ones there.  First rule of customer service is never argue with a customer but they make you feel that you should feel privileged that you are there.  Besides not honoring the Groupon the nail tech was nasty to my daughter while she was doing her nails.  There is no need for anyone to be treated that way and really no reason for anyone to ever go here especially if you have read this.  We have filed a complaint with Groupon to get our money back. Read Less

I had a groupon for waxing and made an appointment in advance. On arrival the wait was short and the staff was attentive. They did a very good job and I booked an appointment for a mani pedi the following day. Had a gel mani and an express pedicure. The manicure was beautifully done as well as the pedicure. It is certainly an express pedicure and would probably pay the extra few dollars for a more relaxing experience next time. Read Less

Manicure fine, but never in my life have I been to a more negative-energy, zero customer service nail salon.Tried it twice. Not one welcomed or even smiled, or said "Hello " or even "How can I help you?" .- they acted annoyedI was bothering them...there was only ONE other person in their huge space, so it couldn't have been that was just a hectic thing.      I asked the difference between the signature, deluxe, and top tier ani'- desk lady could only tell me the price difference. Finally I suggested she ask the manicurist, and I never really got a straight answer. I just picked one blindly.    The soothing music they were playing in the background was completely ruined by their massive, large screen TV- playing Fox News!! This is my one hour away from reality...I got up the nerve to ask if they could change the channel or turn it off a they misunderstood and turned it louder. I clarified, so what did they do? Turned on a "Jackass" type show, kept it loud, it just ruined the experience for me. I was really looking forward to this. Lastly, I used a gift certificate, and still had money available to use on it after the service was paid for. No one knew what to do. In the end, they couldn't get them to get it together and they ripped me off of my balance on the gift card. Fine- I won't be going back again. On a professionalism note, the desk receptionist had her head down sleeping on the desk twice. As we say at Disney,"bad show." Read Less

It had been about two years since I last stopped at this nail salon. However, I had a Groupon for a pedicure/gel mani so I figured I'd give it a shot. I made an appt several weeks in advance and was promptly waited on as soon as I arrived.My pedicure was great! I believe I had the Luxe Pedicure- one of their top ones. It was refreshing to see that they clean the bowls and they use prepackaged nail clippers, etc. I was slightly disappointed that the massage chair only half worked. Many of the buttons were broken. My gel manicure looks awesome! The technician I had did a great job shaping my nails. I will be interested to see how long the gel actually lasts. It's been almost 48 hours and so far so good. I was slightly shocked to see it empty. I was there for two hours and saw only one other customer come in. It could have been slow due to it being a week day but still surprising. BRING CASH FOR TIP!!! Read Less

Wow has this place gone downhill. Used to be one of my favorite salons in Columbus and would drive out of my way to come. Haven't been in for over a year and stopped in. Treated so rudely I left and won't ever come back and they had one customer and several techs sitting around. Indicative of the service I guess. Read Less

I've been here several times for manicures and pedicures with an appointment each time. The staff is constantly changing so it's difficult to say what kind of service you'll get. Unless you have acrylics I think it's difficult to make an appointment with the same person.I came here as an alternative to my normal salon choice. I found out my stylist used to go here for her nails. I've had manicures and pedicures. (Once a gel mani and the rest have been regular polish.)The salon is clean and they seem to take care of the equipment. Bring cash for the tip or you'll need to use the ATM in the salon. Read Less

This used to be my go-to salon for a pedi or gel manicure.  No longer. The service is atrocious lately - not enough staff at key times, long waits, generally surly manicurists.  With as many nail salons as there are in the NW section of town, my nails and my money are going elsewhere. Read Less

This used to be my go-to salon for a pedi or gel manicure.  No longer. The service is atrocious lately - not enough staff at key times, long waits, generally surly manicurists.  With as many nail salons as there are in the NW section of town, my nails and my money are going elsewhere. Read Less

Had to wait a bit, but it was worth it. Stephanie is an acrylic nail queen! Clean and airy environment. The place is huge and would be good for parties. Go when you have a little wiggle room in your schedule, or book an appointment during the week. I would rather wait a little bit then go somewhere where nail techs rush through services. Also got a pedicure. As a "retired" nail tech, I'm confident giving Luxe five stars! Read Less

this place is so unprofessional and rude. I made an appt for a week in advance, I called the day of to confirm (thank goodness) and I was then told that my name was not in the book, so there was nothing they could do for. After going back and forth, I asked to speak with a manager, I was told to call back. Every time I would need to call this place the phone rang busy, so I said I would wait on the line, because the phone is always busy. The man I was speaking with didnt believe the phone situation and in no way tried to get me in today, even though my appt was made a WEEK AGO. I then said that this was unacceptable service and was HUNG UP ON. Dont let the photos fool you, the staff is very unprofessional and not worth your time or money. Read Less

Best Nail Salon in Columbus by far! I've been looking for a good nail salon for a while and finally found it. This nail salon is cleaner, better staffed, and higher quality than any other I've been to. They have 20 pedicure chairs and 20 manicure stations! I rarely have to wait more than 10 minutes, no matter when I go. I also get their gel polish and my manicure lasts with no-chips for 3 weeks. I've brought several friends and they all loved it too! I also like that they are open on Sundays when no one else is. Read Less

I had an appointment on a Thursday evening for a manicure; there were no other clients in the spa and I did not have to wait at all. The owner, Randy, is very kind and the facility is pretty. My actual experience was horrible. A gentleman did my manicure while bickering with his wife and crying toddler most of my time there. The little girl was adorable - but, I felt like I was imposing. Perhaps because my technician was preoccupied, he made my cuticles bleed at the time and they have gotten progressively worse fraying and bleeding. The tops of my nails were filed so thin that now they bend easily and most broke within 2 days even though they are short. The edges were uneven and ragged. Finally, the polish job was very rushed and excess polish on my cutilces and fingers was never removed. I was very surprised and extremely disappointed with my experience - enough to prompt my first review of a business. Read Less

I have to first say this place is BEAUTIFUL! One of the nicest nail salon's in the area. I had a great experience here. My nail tech was friendly and we had a conversation the whole time. I spoke with the owner's wife who is very sweet and very kind. I also like that it was close to my home, even opened on a Sunday, and has specials. I will go back here for sure! Read Less

I had a wonderful experience at Luxe Nail Spa! I did not go there on their Grand Opening Day as one reviewer did... knowing that it would be crazy busy...and it was!! No wonder her experience was not a good one.I had a pedicure that is still good at 3 weeks. I tried for the first time the Shellac polish with manicure. At 3 weeks, there are absolutely no chips. I am very hard on my hands and nails. It is time to go back and have them redone because of the growth of my nails. It is said that a shellac polish is only as good as the tech who applies it. I am very pleased with my experience at Luxe Nail Spa. Read Less

I actually attended Luxe Nail Spa this morning for the first time cause i have heard so many good things about this place. And let me tell you guys this place was awesome. I was so awed by how beautiful this place was. It's the largest nail salon i have been to yet. I walked in and everyone greeted my mother and I with bright smiles. They also gave us water bottles to quench our thirst. And took us back to the spa chairs and had us soak our feet in warm water and sat back to enjoy thier luxury massaging spa chairs. This was just a great experience. I really loved it and i will be back!!! Read Less

Luxe Nail Spa has got to be the best nail salon I've ever been too everyone is so nice. Joe did my nails and he's great. He's so friendly and does a great job. And the manager Randy is so sweet he's just so welcoming and makes you feel so comfortable and greeted my friends and I with a huge smile. This is the largest, most luxurious nail spa i have ever been to. I would recommend for more people to go to and give this place a try. You won't regret it!!!! Read Less

I attended the Grand Opening of Luxe Nail Spa and it was the worst experience I have ever had at a nail salon. (June 19th, 2011)The salon is welcoming and nice, but the staff is not. My mother and I received the buy a manicure, get a pedicure deal. It was a fantastic deal, don't get me wrong, but both of us were disappointed with the services we received. First I had my person "Tina" remove my Shellac manicure, she had me soak my nails in acetone (typical) but then buffed my nails so thin and rough I could easily bend them. She also did a bad job filing them and got the shellac all over my cuticles. My mother also had a bad experience with the owners mother. She cut her cuticles so bad she began bleeding; she then became annoyed with my mother because she wanted the Shellac and not a regular manicure.Let’s just say the pedicures were worse. My mother sat soaking her feet for about 15-20 minutes before someone even came to do her pedicure. Both of ours consisted of a non-relaxing "feet in, now feel out" experience.I don't typically do this type of thing for places, but I just thought my experience was so horrible people need to know that this is not a good place to go. There were tons of people that had similar experiences when I went. I would recommend steering clear of this business. Read Less