Grew up around the area. 2012 they did my nails VERY uneven & said it was bc of my finger? I've never had a problem with my fingers being crooked, nor have I been told this by any salon, but I let it ... Read More
Grew up around the area. 2012 they did my nails VERY uneven & said it was bc of my finger? I've never had a problem with my fingers being crooked, nor have I been told this by any salon, but I let it go. 2014 they made them TOO long, & again they weren't even. Shape & sizes were different. Today 3/13/18 around 2:30pm I give them another try. I go in just wanting a full set of gel acrylics. It looked busy, as I went to leave 1 of the ladies waved me over annoyed (maybe 3rd chair down left side) I apologized for being indecisive & not knowing what color I wanted immediately. Seemed she didn't want to do my nails in the first place. I tried to be understanding & put myself in her shoes. She kept being rude to me in how she spoke. I wanted slightly rounded. She did them square. I asked her kindly to fix them & she filed them for literally 2 seconds & said "wash your hands". Without asking if they were better. I had no idea where the sink was. She YELLED and kept pointing across the room. Not only was that unprofessional, but she made me feel stupid in front of every1 there. After washing I explain they were still uneven, she said "You are being too picky & you have to pay now before I paint" Mind you I wanted GEL paying was not an issue, so I happily walked to the counter. I paid so I figured she'd fix the issuess & we'd just continue. I tipped her $10 obviously thinking she'd fix them & paint them with the GEL I picked out. While paying I asked "can you shape them a little more evenly? I'm not meaning to be extra but I'm paying for this so I just want them done nicely". Her response was "No! I will not do anymore service for you, you are too picky!" I said, "That means I get no color, & I don't get my nails shaped or finished?" She yelled "You pick REGULAR polish & I paint, nothing else!" Since she was yelling I yelled back "I came here for gel, my nails are uneven, too thick, & now you are saying to leave, & you will do no more service after I paid AND tipped you!?" She walked away. I looked at the techs & said "I'm supposed to leave like this (held up my nails to everyone) She came back & yelled "take your tip I don't want it!" & had me scratch it off. I asked her who the manager was, she said "he's not here until 4:30. I asked her name she said, "No! I not give you my name I not give you nothing!" I went across to LA. Explained & showed the man my nails (sits in the first seat by sign in) he gave me a discount & explained how bad my nails actually were. The shape, thickness, & that if she put gel they would have been very thick & uncomfortable. He fixed them. I tipped him $20 for fixing someones elses mistake at ATL. Went back to talk with manager & he couldn't of cared less. I asked for a refund of at least half of what I paid for unfinished horrible nails & service, which was $32 & some change. He said "I can't refund money, I have to talk to the owner about that" I asked for the owner's name & # he said "I can't just give you his #" I said "Then when will he be in so I can speak to him?" He said "Idk he usually don't come in, he owns a lot of businesses". Needless to say ATL screw people over, & their employees are probably not licensed, they can't evenly file a nail to save their life & if the owner doesn't visit his business what does that tell you? I Should have listened to my cousin when she told me she got an infection in her nail from ATL. Our GRANDMOTHER refused to take us here when we were teenagers. She wouldn't say why, but she had no problem taking us elsewhere. There are more respectful & sanitary places, don't put yourself at risk of losing money like I did, getting treated badly, or getting an infection. They are known for cutting peoples cuticles with dirty equipment & doing nothing. Any mistakes made here are blamed on customers & they will talk badly about you to each other. Save yourself the trouble and go where people are trustworthy, clean, and RESPECTFUL! I will never go back & may even take it a step further to BBB.
Shame on you ATL nails and spa! Read Less