5 for my first experience a few months ago, 1 for my 2nd, today. I have a newborn (and a toddler), and a friend visiting. We decided to go with the kids to get our nails done, my first outing since th... Read More
5 for my first experience a few months ago, 1 for my 2nd, today. I have a newborn (and a toddler), and a friend visiting. We decided to go with the kids to get our nails done, my first outing since the baby's arrival. My 2 year old can be occupied by a movie - for a while - and the baby just sleeps. My friend would only do a pedi and then manage them and/or walk around while I got both mani and pedi. We weren't entirely sure of our timeline, so we didn't make appointments. But I called ahead to ask if they could take us as we were heading over. The woman said yes. When we arrived there were 7 people getting nails done, everyone working seemed to be with someone (the place is big, so many empty stations). So we picked colors and waited. And then waited some more. I started to get concerned, two kids would get antsy if we waited too long. I then told the woman we could shop or grab food and come back for appointments/at a specific time since they were all occupied. She said they were about to take us. Then we waited some more. Just as I was losing my patience they took us to pedicure chairs. We waited another 10 min or so there - the hot water had gotten cool. Finally someone came to take care of my friend. But I still waited. About 10 min after that I was fed up. My daughter had been watching Finding Dory for almost 40 minutes and I knew she wouldn't last. I went to my car, and my friend stayed and got her toes HALFWAY done. She told me the man doing them was hurting her feet as he cut her nails, so she didn't even have him paint her nails. He seemed very new. The woman still charged her the full $37 - she told her to come back to get them painted, but I live across town, have a newborn, and she doesn't have a car and is leaving tomorrow. She should have modified the price. Needless to say my friend didn't get her money's worth. And I still have gnarly looking post-partum nails. I wish the woman had just told me they were fairly busy and we'd have to wait a bit. We would have gone later in the day or made the appointments for the next, and had a better experience. They should have managed our expectations better, rather than saying they could take us when they couldn't.I'll look for a new place next time I want my nails done. Read Less