Poor service, maybe an exception to the norm.I decided to try this spot based on it's Yelp reviews.I called ahead for an appointment and a price quote for a gel manicure and regular pedicure. I was to... Read More
Poor service, maybe an exception to the norm.I decided to try this spot based on it's Yelp reviews.I called ahead for an appointment and a price quote for a gel manicure and regular pedicure. I was told it would be $50, which coming from the Northeast, I considered it to be a bargain.The shop is in a very nice strip mall. The shop itself was neat, clean, modern and well decorated. The furniture was handsome and all seemed to be in good shape. I was asked if I wanted anyone in particular to take care of me. That's where it went downhill. I informed the lady that asked me the question that it was my first time there, so she decided to do my mani-pedi. She never introduced herself so I don't know her name. The next hour and a half was cold and uncomfortable.Miss No Name performed my mani-pedi but she was strictly business. She made no small talk, barely smiled, she had even perfected a non-verbal way of communicating which foot needed to go back in the tub of water, which hand should go under the UV light, etc. To be fair, I thought maybe she didn't know too much English and was unable to converse, but when I had questions, she answered them succinctly, in perfect English, stern faced of course. When it was time to move to the manicure table, she casually pointed and said I could sit "over there."When I mentioned to her that I left my boots over at the pedicure area, she told me that I could get them on my way out. Really?? I've had my nails done plenty of times in many different states, it's the little gestures that count. Normally the nail techs don't let me touch anything, they assist you with everything. I'm accustomed to having to turn away their offers to carry my coat, my purse, coat, etc. Not here.I watched the other techs at this shop, one of them was very friendly, she smiled and had full conversations with each of her clients. I wish I had known her name when I got there :(Miss No Name had no words for me but spoke and giggled often, and loudly, to her co-workers in another language- a major pet peeve of mine. Would you please share your joke with the rest of the class? She also placed a call on her cell phone. Smh. When it was time to pay, I had already decided not to tip Miss No Name, but the experience got worse.I was charged $60 instead of the $50 I was quoted.I questioned the increase and No Name became even more irrate. I was shown the price list which stated pedicure $30, gel manicure $20 & up.Miss No Name couldn't explain what the "& up" entailed. She said $20 was for a polish change only, which is not what the price list said. I guess "& up" gives them the ability to charge anything they want. Whatever, I paid $60. I won't be going back there again. One bad apple can spoil the whole bunch. Read Less