I went to this nail saloon on August 28th, with my bridesmaids, my mom, and my aunts. We made an appointment over a week in advance to make sure they were aware that eight people would all be coming ... Read More
I went to this nail saloon on August 28th, with my bridesmaids, my mom, and my aunts. We made an appointment over a week in advance to make sure they were aware that eight people would all be coming in at once. They said that they would be able to accommodate us. However, they could not accommodate us, and no one in our group got a proper manicure or pedicure. For my pedicure, I was hastily shoved into a seat, told to put my feet in the water. Not even five minutes later I was told to take my feet out of the water, a lady then removed my old nail polish and walked away to jump over to one of my bridesmaids pedicure stations. About ten minutes later a different saloon worked came over and clipped my toe nails and then she too left me to hop over to someone else's pedicure tub. More time passes and then yet another women comes to me and hastily sticks my feet in hot wax without even telling me what she was doing. I was left yet again and then the first woman came back and removed to wax before leaving me yet again. Then yet another woman came up and gave me a small foot rub, she spoke no English, but she was probably the employee with the best customer service skills. At that point I had been in the pedicure chair for 30 minutes and it occurred to me that they had to intention or scrubbing my feet or any of the basic parts of a pedicure. So I had to go against my non confrontational nature and had to loudly ask if I was ever to get a real pedicure. ( I would like to make it clear that I work on my feet in a kitchen, going in and out of an oven and freezer the whole entire I am at work.. I do not get pedicures very often because my feet take a beating at work, so when I have a real reason to get one, I cherish them.) At that point the second lady who had helped me came over and actually scrubbed my feet( never touched my cuticles). After she finally painted my nails I kept having to get help to clean up the cutting of my toes to get rid of all the sharp points that had been left. Throughout the whole process of the pedicure it was very clear that the whole entire staff was talking horribly about our whole party. I understand customers are frustrating, but if you feel the need to complain about them, do not constantly point at them. During my manicure, my sister who is a cosmetologist, had to stand over my shoulder and babysit the lady as she just painted my nails. Her parting gift to me was pouring oil all over my forearms, barely rubbing any in or off.and then trying to push me out the door.. We were all charged for full pedicures and full manicures, not one person in our group received a real manicure or pedicure.However, at least my feet touched water, they painted my mothers toes while she was in a manicure chair and claimed she got a pedicure.Needless to say I would highly recommend not going to this nail saloon if you would actually like to get your moneys worth. Read Less