Tina and Antonio, Managers of the Salon and also Husband and Wife.
I have been patronizing this salon for around 2 years now. The first incident was with Mike. He was doing my nails but I came in one ... Read More
Tina and Antonio, Managers of the Salon and also Husband and Wife.
I have been patronizing this salon for around 2 years now. The first incident was with Mike. He was doing my nails but I came in one day and once he saw it was me he stayed in the back for at 30 - 45 minutes so he wouldn't have to do my nails. Everyone kept saying he'll be right with you. He didn't come out until I left. Please note, that I go to this salon so much that they know my vehicle. So I ignored that and started letting Antonio do my nails. He's extremely slow but does great acrylic. I went and got a full set, a fancy pedicure and eyebrow wax on Dec 17th, my birthday! However, he got mad at me because I asked him not to watch TV on his phone while doing my nails. Christmas Eve, one of my nails broke. On the 26th, I ran back in to get it fixed. I got there before the staff did and waited patiently. (Remember, they know what I drive.) I see everyone pull up and go in. I see Antonio and Tina pull up so I get out and go in and wait. Tina, gets out, comes in and starts working on a client. However, Antonio, stays in the truck. I wait and wait. (I can see him sitting in his truck) So, I ask Tina, is Antonio working today as I need him to fix my nail. She says, he's gone to Walmart as if I am not looking right him. That lets me know he's not coming in on purpose and she is in on it. (the manager) I had to get another tech to fix my nail and Antonio did not go into the building I left. I circled back around to confirm. Happy Nails needs to understand that it is the CUSTOMER who keeps their does open and excellent Customer service is a must. DO BETTER!!
Sincerely,
A Valuable Customer Read Less