I have been to this location several times with satisfactory experiences, but was very disappointed today. I was the only patron in the spa when I walked in. I asked if they could remove SNS polish, a... Read More
I have been to this location several times with satisfactory experiences, but was very disappointed today. I was the only patron in the spa when I walked in. I asked if they could remove SNS polish, and they quickly replied they could. I was directed to sit at a chair and a woman came over to me. She asked if it was gel over tips, so I replied that no, it was SNS over my real nails. She continued to talk to the other staff members littered around the chairs in the public area on their phones, paying little attention to me. She began attempting to remove my nails with one method that failed, so she started another method. This was my first time getting SNS, so I wasn't sure what was required. After the second attempt, she asked me again if it was gel over tips, and I realized she didn't listen to me the first time. Once she realized this, she changed her removal method again. Between each method, she was doing her own nails across the desk from me, chattering loudly with the other staff members, on Facebook on her phone, eating, never checking in with me about timing, etc. I ended up being there for 45 minutes just for SNS removal and the woman ignored me the entire time... once she was done I I was so ready to leave, only to realize that there is still a significant layer of clear substance on my nails! Read Less