2nd time coming in as a walk-in to this place. I highly recommend you make an appointment, if you come in as a walk-in expect a minimum 30 to 45 min wait and also they will just as you what you want when you come in the door, there’s no numbering system, no person to tell you when you’re next, she didn’t even tell me how long the wait time will be. Got tired of waiting so I left, I saw even people with appointments waiting, atmosphere is not very friendly at all. There was also a young girl maybe a teen working there, she walked in front of me and didn’t even say excuse me, she also brushed pass me twice and stood right in front of me to sort through nail polish that was on the shelves of the wall. Totally rude people running this shop, they don’t smile, just glare at you....they only greet their VIP customers. I don’t see how they have 4 and 5 stars. Read Less

Love getting my nails done by Ana! I show her a picture of something I like & she takes it to the next level. Yesterday I got my "fancy" Christmas nails!! I am never disappointed!! Been a customer for at least 4 years, highly recommend anyone give them a try! Read Less

I've been looking for my go-to nail salon in Jacksonville for a while now, and this is it! Everyone there is so friendly, and they pay such close attention to detail and take their time, and my nails show it! I got the pink and white solar nails and they are so gorgeous! Most enjoyable nail experience by far! Read Less

This is my new favorite place. I will be returning quite often :) My nails look amazing. Exactly what I wanted. Exceeded my expectations! Great atmosphere and wonderful customer service. My husband will have to drag me away from this place and their full menu soon I'm sure! Haha Thanks guys! You were all wonderful Read Less

I was cautious on going over the reviews but the staff seemed very polite. They actually hold a conversation if you want so you don't have to sit in silence. The lady was very gentle on my nails and I love the way they turned out. Read Less

Horrible service.  The place I go to bi-weekly was unexpectedly closed, so I thought we would give this place a try.  I asked for shellac manicure and pedicure and my daughter's (shes 5) nails and toes painted.  They were very friendly at first.  We were seated with a gentleman that was incredibly rude.  He was more concerned with texting and facetiming someone on the phone than doing my nails.  I then asked if we could do our toes and he said, "No."  I assumed that it was a misunderstanding, so I asked again.  He mumbled something that I could not understand, so I just advised my daughter that I would paint her toes at home.  The female behind me understood and stated that we wanted our toes painted.  I thanked her and apologized for the misunderstanding. He huffed and almost stormed to the pedicure chair, came back and turned my daughter's chair around quickly where she had to hang up and pointed to the back.  No words were spoken.  I told him that we could come back another day, and he just pointed to her to sit down.  He quickly painted her toes and went to someone else.  I went to pay and there was no thank you, no words spoken other than the amount that I needed to pay.  One of the worst experiences that I have had in a nail salon.  I couldn't get out of there fast enough! Read Less

AMAZING. STUNNING. BEAUTIFUL. AND FRIENDLY. Great customer service. Anna and Tam are great owners. My daughter, my grand daughter, and her friends came from all the way from South Carolina just to get their nails and toes done. Love them. Read Less

I loved it ... I have had some bad experiences and they treated me great. AWESOME customer service. Exceeded my expectations and I went in with a nail design and they nailed the design l. Best pedicure I have had since I moved to NC 4 yrs ago and they did nails as I asked the. Will be back again. Worth the drive.Read Less

Hands down the best service and quality work.  I love coming here.  They are friendly and will do their best to accommodate your needs.  All you have to do is ask.  The owners are amazing!  I love their work! Read Less

I have been here several times, with varying results from good to bad. Today, I would like to report my experience from January 18, 2017. I was there for a pedicure, and my 4 year old daughter was getting polish on her fingernails. After my daughters polish was done, she was physically picked up by the manicurist and brought to the area with the ultraviolet lights to dry. She had her hands under the dryer, she is not wriggly or unruly, she sat there calmly, but she is a child and things can happen. I did not realize the lights under the dryer were so hot they could burn her arm, and was not made aware of that by the staff or any signage posted. After we paid, I noticed her arm had a significant size burn on it. I did not make a big deal about it because I didn't know the degree or cause of the burn and it wasn't immediately bothering her. However, later in the day, blisters started to form and it was uncomfortable for her. I called the T H Nails back to say maybe there was a defective light or malfunction, because why else would they have lights so intense they would burn a person, let alone put a small child under them without notifying a parent of this risk? The man I spoke to said there was nothing wrong with the machine, that the lights are hot and if they are touched they can burn a person, even an adult. Rudely insinuating that I should have known that and therefore taking no responsibility and giving no apology. I asked for a refund, which he said he would do for my daughters nails ($5), proceeded to put me on hold without saying anything, and hung up. It's been a week, and no refund was given. Not that giving me a refund of $5 covers the cost of taking my daughter to the ER to treat a 2nd degree burn... So to sum things up, I will never be going to this nail salon again and urge you not to bring your children here. They do not care about their clients well being and couldn't even offer up a simple apology or sympathy, and I feel like that is a completely unacceptable business practice. Read Less

I used to come here all the time but they had a keen eye for detail which I loved. Recently though I got a color changing gel paint from them which was supposed to change fro light to dark but wasn't doing it at all. I went back to let them know and to get a color change but after they dipped my hand in ice cold water, they told me that the color was changing but I wouldn't be able to really tell and they were going to charge me $18 to change the color. Everyone that has looked at my nails has said that the color isn't changing. It's obvious that it's not. So the only get one star from me because I wasn't satisfied with the fact they won't fix the problem unless I pay them more money. Read Less

Awful 75 for a fill and pedicure no shellac polish or gel.  Design on two nails. People are rude. I wouldn't wish my experience on anyone. My feet look like a little kid painted them. Not to mention they took forever I was there over 3 hours. I went there twice and both times the girls were rude. Don't listen can't comprehend. Worse place in Jacksonville. I was so disappointed the next day I went to another salon. If I could I'd rate 0 stars!! They don't treat you like they want you to return.  I don't understand how they stay in business treating people like crap and over charging! There charge more to paint your nails if there medium length. One time I told them I wanted rhinestones on my nails they painted it on with clear polish instead of glue!! Read Less

I was extremely happy with my experience here. I was going to the mall but they kept messing up my nails so I was nervous to try a new place. My nails look amazing and the girls there exceeded my expectations. I will continue coming here Read Less

I've been to this salon several times since I've lived here and haven't had any desire to go somewhere else. I'm really not sure how anyone manages to have a bad experience here. I haven't had a bad experience, neither has my friend, and I've never witness a unhappy customer. So I have to believe that the bad experiences are likely the cause of a bad customer (I've worked in customer service a lot, not sorry, the customer is not always right). So take the bad reviews with a grain of salt, and try this place out for yourself, don't expect to have a bad experience based off of a couple reviews, if you do that, then you likely will have bad time. You really do get what you give, and all of the employees here have been nothing but pleasant to my friend and I, and any other customer that had been there when we were. Read Less

Im spending a few months here with my daughter and needed a place to do my nails and manicure. I picked this one since it was close and had some decent reviews. I didnt wait at all. The young lady who did my nails was pleasant and did a very good job. I was very pleased with the care she took and no slips with the scissors. Read Less

Nice shop but it felt rushed and overpriced for what I received. The technicians seemed hurried and annoyed at my services. My basic manicure is already peeling really bad the day after. Normally I'd go back but I dont know if it'd make much of a difference. I'd rather go somewhere else next time. Read Less

ASK FOR TRACYLet me start by saying that I would not normally go to a place like this, given I am a guy and all.  But I took drastic measures to prevent further pain with the dry and cracked skin around my nails.I have to admit, I know now why women like these places.  You really get pampered.  Anyway, this lady (Tracy) fixed me up by giving me a manicure (first ever) and got rid of all the dead skin and cracks around my nails.  Then she suggested a pedicure and ended it with the best foot massage ever.  Really great service for my first tim.So if you are ever here ask for TRACY she is great.ASK FOR TRACY Read Less

They are really great people and truly care about their customers. They do such a great job on my nails. I highly recommend Mrs. Anna and her husband!! All around great people and outstanding service! You have got to go check them out if you haven't already! You will most definitely be satisfied!! Read Less

Let me start by saying, the young lady who did my nails did a good job & I've seen other work by this salon. For the most part, they do a good job; however, their customer service skills could use some work. The young lady who did my nails was rude & seemed uninterested in her job and/or my needs. She seemed to have an attitude from the time I sat in her chair. I can honestly say that poor customer service can make even decent work look mediocre. I will not be returning & spending my hard earned money on horrible customer service. Read Less

Took a chance and went in for a full set. We waited for a few minutes, not more than 10. We both received great service, Ana made sure I was happy every step of the way!  The facility is very clean and the atmosphere is quiet and relaxing. The color selection is a little small but there are a variety of shades to choose from. I would come back again. Read Less

I got a shellac mani here, and it was amazing! They were very nice, and paid attention to what I wanted. when getting my cuticles cut, he cut me but he apologized and helped stop the bleeding. I'm so happy with the way my nails turned out, I can't wait to come back! Read Less

They were able to squeeze me in last minute. They weren't overly friendly. I got a pedicure. It was ok not great. What really upset me was I have nail polish spots on my skin. He never cleaned them up. I zone out when I get pedis. If I ever go here again I'll watch like a hawk. To me it wasn't worth 25 bucks. Read Less

Very impressed with my nails. We came in around 5 and they asked us to come back at 6. The salon closes at 7 but they took their time and stayed late to finish. My pedicure left me very calloused feet soft. I would recommend this salon. Read Less

Iv been to two different nails salons in jacksonville and I have not been happy at all. Thought third time must be a charm so I tried these guys out! I couldn't be happier!! I'm a pretty picky person when it comes to my nails, I feel like if I'm gonna pay close to $50 for you to do my nails... I better not have been able to do the same thing at home for free. Not the case here..great employees, very funny, quick, good prices, and did exactly what I asked for. Already made my 2 week appt and I'll def be going back! Read Less

My first time & had a very pleasant experience. They did an amazing job on my pedicure and I was so relaxed and pampered! The lady actually took her time and made sure everything looked amazing! Great customer service & great service! I will most definitely come back Read Less

T.H. Nails & Spa, over by Burke's outlet is a quiet little gem. I didn't even know this place was here. Comparing it to the one by GameStop, it's pretty much on par with service options. I opted for a deluxe pedi for $31. It lasted over an hour! Nice. Not busy, not rushed. Gentleman who did my polish was very attentive to detail. Hope they have specials from time to time. Will be back. Read Less

I love love love the service, Anna is the best  manicurist in town. I travel 20 minutes to get there, bypassing 6 or 7 other salons and it's worth it every time. The spa pedicure with the hot rocks is the cream of the crop. The colored acrylics I get to select for my french manicures always get compliments Read Less

This place is great!  I've been to a few Nail Salons here in Jacksonville and hated them all!  Not only was Hue nice, but he did a wonderful job.  Not all salons have the colored acrylic, but they do!  I've been geting so many compliments on my nails and all my friends plan on going there from now on. Read Less