For me, this isn't the place to go for a mani/pedi. The first time I had a pedicure here, one of my toenails wasn't painted completely. I shrugged it off; it was just overlooked. I just went back rece... Read More
For me, this isn't the place to go for a mani/pedi. The first time I had a pedicure here, one of my toenails wasn't painted completely. I shrugged it off; it was just overlooked. I just went back recently to have my toes done as well as a french manicure before a vacation. I did the french manicure because I especially wanted it to last through my trip. On the first day of vacation (four days later) i was shampooing my hair when i felt a few of the nails peeling up. By the end of the week all of them were peeling off and even my toe polish was chipping. I've never had my nails fall apart like this and I paid quite a bit to have them done so I called when I got back in town and the manager was really sweet and had me come back in to have them done over. I went in yesterday and someone else did my nails. First I have to say that the file they use is really coarse so it leaves my nails pretty ragged at the tips. Next, the cotton fibers from the cotton balls they use stick everywhere so when I got home I realized she had painted in the fibers in several of my nails. Another nail is rippled (which had to be fixed while I was there because the first time she did it, it was rippled). Even after fixing it, it looks pretty bad. It's not really noticeable to others, but it is to me and if I'm going to pay that much to have something done, I want it to be right. The staff there really friendly, but the execution is lacking. I'll unfortunately have to find another salon.Edited to add: Sure enough, the day after having the gel manicure re-done, the rippled nail started chipping. A few days later another nail started chipping. Then another. I called and spoke with a manager and told her what was going on and that I wasn't thrilled to come back in and have them done another time. She told me that she would be happy to refund my money and told me she would talk to the other managers to make sure they were aware. I went in today but the manager working today had no clue what was going on and didn't seem to care about the poor experience. When I told her what the other manager said she must not have believed me so told me she'd have to go call the other manager to clarify that they would indeed refund my money. She left and came back...was on the phone a couple times (one of which she was talking to the other manager about how much they would refund me, other times she was answering other client calls). I know it's a business and they need to answer their phone, but there were several other employees just walking around the store, but the woman supposedly taking care of me kept answering other calls (meanwhile I'm trying to take care of my 8 mo old who is now getting pretty fussy). Finally I gave up and left. While I've been very impressed by the friendliness of the staff, I do not appreciate how this was handled. I most definitely will not come back, nor will ever recommend this place to others. Not only was it a waste of my money, but of my time as well. Read Less