I’m very disappointed in the customer service at Golden Hands nail salon. I had been going there for approximately 6 months and Liz had been doing my nails every 4 weeks. I get a full set of acrylic nails and a pedicure each time and they would never lift or break, which is how long acrylic nails should last. However, the last two times that I had my nails done they started popping off within the first three days and the gel Polish bubbled up and peeled off of my toes. The first time this happened, I called about having them fixed and Liz told me to come in and she would fix my nails and toes for me, I assumed at no charge. Well she did fix my nails, but did not have time to fix my toes and charged me $50!!! And, I even brought my own acrylic for 2 of my “accent” nails bc they didnt have the color I wanted & I left it there, which cost $17. I own several day spas, however we only do gel nails at my spas and I developed an allergy to gel, so this is why I began going here and why I have access to nail supplies. Again, my nails started popping off after 3 days and in 1 week they had all either lifted or popped off (except the 2 that were done with the OPI brand acrylic that I brought). I called and asked for the owner and she said to come back Monday (which is my only day off) and Sarah would fix them for me. So, I came in today and Sarah fixed my nails (they looked good other than I asked for almond shape and she gave me stiletto shape), but we will see how long they last. And, Ashley redid my pedicure. So, I thought maybe I would be asked to pay for the pedicure (but did not feel I should have too since I had already paid $50 for the redo on my nails), but not the gel polish (since that part did not last), but I did not expect to have to pay for the stones on my nails (bc I had paid for them on the nails that popped off or lifted), the pedicure AND the gel polish. Well, I was charged $78, which I feel is poor customer service! I am a regular customer who tips very well and am disappointed I was treated this way and no effort was made to make things right with me. The owners daughter Melody was not very nice, either, and said “if these nails pop off too than you just need to find another salon”. Well, that’s what I will do is go somewhere they value my business and my nails last. Also, my pedicure today was terrible. The bottom of my feet are still as rough as when I came in. I’m really disappointed because I really liked Liz, it’s unfortunate she has to work somewhere that has subpar product and poor ownership customer service especially since every visit I tipped her $30-50. Furthermore, charging 50 cents PER rhinestone is OUTRAGEOUS!!! The Swarovski crystals they put on my nails cost a maximum of 3 cents each from any nail supply, so they are marking these up 1,700% ???? Ive NEVER heard of anyone marking anything up this much!!! That is a HUGE profit margin, but yet they never have enough stones in stock. This salon is wayyyy overpriced for nails that lift in 2-3 days and pedicures that they rush through in 20 minutes and polish that is so old it bubbles and lifts. Update, my THIRD set of terrible nails that was done by Sarah lifted in 2 days. I’ve now wasted a lot of time and money to still have no nails. Honestly I think they give better service when you are a new client and then they no longer care about you and they rush through your nails and don’t care if you come back. I waited several weeks before posting this review and I made two attempts to call and speak with the owner, to no avail. I did speak with her daughter today who was very rude. Read Less

I’m very disappointed in the customer service at Golden Hands nail salon. I had been going there for approximately 6 months and Liz had been doing my nails every 4 weeks. I get a full set of acrylic nails and a pedicure each time and they would never lift or break, which is how long acrylic nails should last. However, the last two times that I had my nails done they started popping off within the first three days and the gel Polish bubbled up and peeled off of my toes. The fi...Continue Reading Read Less

I went in today for a fill in. I got gel polish along with several rhinestones. Sara did my nails & i'm extremely pleased . She was very patient & she really took her time. Everyone is so nice there, they made me feel as if I've been going there for years & today was my 1st time. It most certainly will not be my last. Great place!!! Read Less

Excellent job... I’ve been going to First Nails every two weeks for almost 2 years and they have not came close to their quality customer service and their effortless above and beyond attitude. This place is 45 mins from my house but I will be returning! I did something plain this time around to test the waters but they have skills!! Thanks for your service! Read Less

Excellent job... I’ve been going to First Nails every two weeks for almost 2 years and they have not came close to their quality customer service and their effortless above and beyond attitude. This place is 45 mins from my house but I will be returning! I did something plain this time around to test the waters but they have skills!! Thanks for your service! Read Less

I went in today for a pedicure, and I am highly satisfied! Liz (I think.. I'm so sorry. I should have asked her name) was amazing. She explained what types of things they had and what she was going to be doing to my toes. She was very informative and patient (It took me some time to figure out what color polish I wanted). She's easy to talk to and relatable. She's also very sweet and cute! Read Less

I went in today for a pedicure, and I am highly satisfied! Liz (I think.. I'm so sorry. I should have asked her name) was amazing. She explained what types of things they had and what she was going to be doing to my toes. She was very informative and patient (It took me some time to figure out what color polish I wanted). She's easy to talk to and relatable. She's also very sweet and cute! Read Less

I have been to a handful of nail salons in the Hickory area and let me tell you, Mel by far gives the best pedicures! Nice atmosphere, friendly and professional staff. I have definitely found a new nail family here. Read Less

I have been to a handful of nail salons in the Hickory area and let me tell you, Mel by far gives the best pedicures! Nice atmosphere, friendly and professional staff. I have definitely found a new nail family here. Read Less

I've been coming here since the place opened. Elizabeth has been my nail tech for about 4 yrs and when she moved here, I followed. I knew the place would provide the best service possible because of how passionate she is about her job. All of the ladies are very professional and provide excellent service. I have never been disappointed. It's hard to find a salon where all of the techs are amazing at what they do. Read Less

First off let me make it clear I didn't get my nails done but I was trying to make an appointment. All I needed was a fill in and I normally don't get designs bit told the lady I wanted to show a picture to them to see if they could do it. She gave me the run around stating the fill in would take an hour and not sure if they would be able to do the design the same day or not. On top of that she was really rude. I've heard really great things about this place but I definitely will not go just because of the fact of how rude the girl was when I tried sitting up the appointment. I spend really good money to get my nails done and tip really well but because of how the woman was on the phone I won't be calling them again. Read Less

15 min pedicure. File, sugar scrub & lotion on legs, polish, out the door! Will not go back! No scrubbing the feet, no removing dead skin, I told the girl I had ingrown toenails and she did nothing for them. And the place smelled like garbage when I walked in the door. Very disappointed. I used a gift card, maybe that’s why I didn’t get good service? Read Less

I'm visiting from South Florida and needed my nails done SO bad. I was skeptical of coming to an unfamiliar salon especially in the middle of no where, but I love this place. Mindy was awesome and everyone was friendly there! Appointments are encouraged especially if you're from out of town. Read Less

So when I went in, I asked for my fill in to be  with acrylic colored powder. They immediately steered me away from that...maybe because they don't do that. She said they would do regular acrylic and then put gel color on top. I explained to her that gel polish has never worked for me, and that it always peels off. She said this won't peel off, and here I am 2 weeks later and most of my gel color has peeled off. Unhappy to say the least. Read Less

First timer at this place. Was skeptical at first but came to find out... I ABSOLUTELY LOVE this place!! Mindy took her time to make sure everything was perfect! Everyone was very welcoming and highly helpful! I would definitely recommend this place!! Finally found a place where I know I won't get disappointed!! Read Less

My 1st visit was today w my mom & we had pedi - the ladies was super nice & talkative which I enjoyed - nice facility & experience was wonderful!! Love that it is a family business - can't wait til my next visitRead Less

Hands down the best nail salon I have ever been too. They actually talk to you and make sure that everything is going okay and they listen. Nu and Melody did such a good job on me and my friends nails. We will be back again!! Read Less

Loved going here when I lived in the area! Mindy always did my nails but you can't go wrong with anyone in this salon. They can do ANYTHING you want! I could point to a Pinterest picture and they would make it happen no problem. I also appreciate their attention to proper natural nail care. Keeping up with the latest nail trend doesn't mean you have to ruin your natural nail. Read Less

So Nu moved to downtown hickory 😕 have to drive 30 mins to get to her and you know what.... I'll do it every time! Managed to get a pedi while waiting for my color to take, also enjoyed a glass of complimentary wine. I planned to spend a couple hours getting everything I needed but ended up with a couple extra free hours in my day 😀 thanks ladies! Very satisfied with my service! Read Less

I was excited to try this salon today. Sadly I was not able to, booked for the day. I look forward to new fresh salons where the nail techs are of my generation and aware of American culture. I'm sure this salon is great on technique and trends. Ladies heads up, call and make appointments if u want service. I walked in at 3:15 and only saw 3 employees. I'm just not used to the area but learning. Read Less

I always go to Nou get my my haircuts and styles and eyebrows wax lol I trust her for a long time plus my boys goes to her too she good at what does.... plus her daughter good with nails and toes it's a plus yall.... But everyone good too.... Read Less

Love the girls at Golden Hands. Great service, great sanitation and amazing creativity. The girls are very knowledgeable and up to date on current nail trends. If you need something classic or avant garde this is the place to go! Read Less

I went for a full set on Saturday and am in love! The salon is very cute and trendy. The staff is so friendly and nice. I was able to walk in without an apt which was nice. Love my nails. Exactly what I have been looking for! Read Less

The nail techs did an awesome with my nails. Mindy provided great customer service and delivered quality artistic work. I requested for baby bloomers..coffin shaped nails. I love the setting and the workers at Golden Hand Nail Spa. They have very talented workers. Read Less

Awesome awesome place to go! Very down to earth, group of ladies, and go above and beyond to meet all of your expectations for the loving care of your nails. Definitely is a must see and try place to be ! I will say I will call this my new nail salon for sure. Read Less

The place to beat! All super talented and fun to be around. Everyone is friendly and most importantly you're nails will ALWAYS look good when you leave here no matter who did them. Melody did my nails (baby boomers) and I loved them! Read Less