I usually go here but I won't be returning after today. The guy who I am assuming is the owner is extremely rude. I was moved twice and had to sit for about 20 minutes and wait for someone because the girl who was supposed to do my nails got up to do a pedicure. I sat and waited for someone to do my nails while three other employees were in their phone and the owner just walked around. And my nails look awful I have polish all over my hands and some of my nails are so clumpy. I can't believe I paid $40 for this. Read Less

I will never go back to unique nails and I do not recommend exclamation !! The Male owner was very rude to me refused to help me choose a color of polish. Said they were very very busy yelled at me. The technicians are not very friendly and they don’t talk to you and barely greet you when you walk in the door. Since he wouldn’t help me choose the color I asked him if my technician would be able to help me choose a color and he said maybe I don’t know, we are very busy. He was extremely rude and front of all the other customers. He was yelling at me to the point that I was in tears and when I confronted him of his rudeness I told him may be that I would take my business somewhere else and he said that would be fine he did not care. I live here in Harrisburg and will never be going back to unique I have since started at Modish Nails and they are excellent !! Read Less

My family made reservations at this salon for 7 people to get manicures and pedicures today. Usually when our family gets together for this special day, the nail salons we've gone to in the past have been much more appreciative than this salon was. Here are my complaints in a nut shell.#1-Poor communication. #2-Did not offer any beverage including water.#3-Between my mani/pedi, I had 4 different people work on me and none of them seemed to be very experienced. #4-Don't try to pick out your polish from the polishes themselves, you must choose from the hundreds of painted boards. They couldn't explain how their system worked very well and it was so confusing.#5-They were bossy and rude primarily because they couldn't understand me.#6-We thought everyone was paid up, but while we waited outside for our daughter, they started demanding money rather than consulting with me about amount due. Again, miscommunication and I was suppose to pay for her pedicure. Rude!#7-Don't get any art painted on your nails! After 2 different people, neither could paint a decent snowflake. :( Still looks like a spider web!#8-After all the confusion, my toenail polish is completely different than my finger nail polish and I'm soooooo disappointed. #9-I have to file the edges of all my nails because they keep picking my clothes. :( #10-Reason for a 3 star rating you ask? I at least had a vibrating chair and valuable time with family.......priceless! It's been 20 years since we were all together at Christmas and 13 months since we saw some of each other at Thanksgiving 2016. Thank you! Read Less

I had the same experience as the review on 5/17.  I had an appointment for 3:30 p.m. On a Friday afternoon.  This appt was made 2 days in advance.  It was very busy when I arrived and I had to wait 25 minutes.  I understand 5 or 10 minutes.  There was no apology, no discussion, no acknowledgement.  Obviously they have enough business so they just don't care.  But why make an appt if I have to wait?  If you are ok with walking in and waiting or being late with an appointment this place may work for you!  I know I won't be back. Read Less

I've been coming here for a year now and while the prices are fine customer service is terrible. The employees ignore you and act like your requests are too much. I witnessed two employees openly make fun of (in English for once) a customer and arguing with customers about a service they are paying for. The first few times I went my nails turned out fantastic but over time they began to lack. They need to step up their game. Read Less

Had an appointment booked first thing when they opened. I walked and found out they also had a wedding party booked for my same appointment time AND they took 3 walk-ins in front of any of us with appointments. They didn't have enough staff to manage the appointments...much less the walk-ins. Needless to say, I couldn't wait the 30-45 mins (which is why I had an appointment). This is the second time I've had an experience like this here. If you don't mind if your appointment time isn't honored then they do a pretty good job. Read Less

My two daughters and I have been customers here for about a year. While the work done here is nice the customer service always leaves something to be desired. Often I have sat for a pedicure and watched the women around me offered something to drink and in a whole year I have never been asked. I noticed that women who have an appointment often have a short wait. Today I called at 11am and made an appointment for 5pm. My daughters and I arrived at 4:45, I explained we had an appointment scheduled. At 5:20, I was asked what we were getting done and we were rudely told by the gentleman running the salon they didn't have time. My youngest daughter looked up at me and asked why he was treating us like this. I immediately realized that I could no longer overlook the way we were made to feel. We left and will not be returning. Read Less

The place smells strongly of chemicals. I spoke to two women and one man while getting a gel manicure and had a hard time understanding all three. My nail tech put the color so far away from the cuticle it looks like the manicure is already a week old. I won't be going back. Read Less

I have been coming here for almost 8 years. When I first started coming here the owner erst son was just a small boy he is now almost an adult. On the few times I have gone someplace else I am always disappointed. They treat us like family and my nails always look amazing. I will never go anyplace else!!!! Read Less

I have been going here for over 5 years.  The last several times I've gone the service is terrible and they rush through services.  This last time I went I got a pedicure/manicure.  It was the worst ever. My 5 year old daughter could have done a better job than this girl.  I will not be going here again. Read Less

Can be a long wait when busy. Appointment not required but may be a good idea. Don't care for the set up sitting next to someone while having nails done. Maybe great if you are out with a friend but can be annoying depending on whom you get seated next to. Visited once. Not sure if I'd go back. Read Less