I have come to Panache about 10-12 times for pedicures and the occasional manicure. I liked this facility because I could normally get pretty consistently quality services here. The chairs massage, th... Read More
I have come to Panache about 10-12 times for pedicures and the occasional manicure. I liked this facility because I could normally get pretty consistently quality services here. The chairs massage, the technicians were pleasant and my pedicures were satisfactory. A few small cons - the chairs have no cup holders or trays, the regular polish selection isn't very diverse (although I believe they offer a lot more variety if you are doing Shellac), and they do not offer any beverages, not even water. I normally have pretty satisfactory service here, but there have been a few hiccups. Once, during my only Shellac manicure here, the tech had me putting my hands under the UV lamp way more than necessary (6-7 times per hand, fingers done separately), and the end result was really messy. She agreed to redo them when I pushed her to, but she ended up being rough on my hands and the end result was really sore fingers and a second bad coating. I never returned for Shellac services. The second bad experience was when I went in and requested a jelly pedicure. Normally the pumps are going when they put in the jelly mixture. This time the nail tech didn't have them on and told me to swish my feet around to get the jelly to mix in. I was confused. I'd never had to do that before, and besides, who wants to pump their feet to make something work when they are going in for a relaxing treatment? I tried to ask her why the pumps weren't on, but due to the language barrier, and her bad attitude, communication was not smooth and after asking twice, she snapped, "Look, what do you want?!" Well after that I certainly didn't want her doing my pedicure! I said I would just go and come back another time. As I got up she snapped for me to sit back down while she got the manager. Really relaxing. I left, and on my way out the manager asked what had happened. I just told her that the pedicure wasn't going the way they normally do. It was so uncomfortable to have an angry nail tech who yelled at me (???), and then having a fumbled non-fix. I don't feel comfortable returning. It's too bad, since I have been going there for a while now. Read Less