The owner is very rude which is bad for his business. Providing outstanding customer service should be important to him but clearly it's not.
Damon E White
9 May 2018
REPORT
The owner is very rude which is bad for his business. Providing outstanding customer service should be important to him but clearly it's not.
Monique White
9 May 2018
REPORT
I will never patronize this business again because the owner Paul is very Rude and Nasty. At first he comes off as being nice and respectful with manners but then he changes instantly. I asked him to ... Read More
I will never patronize this business again because the owner Paul is very Rude and Nasty. At first he comes off as being nice and respectful with manners but then he changes instantly. I asked him to file my big toe nail straight because it was crooked. He gave me a long song and dance about how he knows how to do nails and he's been doing this for a long time etc., and then he handed me the nail file and told me that I can do it myself. In my mind I already knew that this was going to be my last visit there. He left dead skin around my big toes so I asked him to please cut off the dead skin, he began running his hands through his hair as if I was asking for too much. When it was time for him to polish my toe nails I told him that I wanted French tips. He put the first coat of white on and I asked him for another coat and then he looked at me and told me to let him do this. He then proceeded to tell me with an attitude If I have a problem with my toe nails to call him in about two to three weeks and he will take care of it then. He also told me that he will do it this time but he will not do it again. I told him that I am a paying customer and that I should be able to get whatever it is that I want because I'm paying. I also let him know that this will be the last time that I will visit his establishment. He got up from his chair and said that's it and threw the nail instrument on the floor; his wife stepped in and finished my feet and then she started on my finger nails. I called my husband and told him what had transpired and I asked my him to bring me cash because I didn't feel comfortable using my debit card after Paul showed me his true colors. My husband came and brought me the cash and he told Paul do not talk to me in a disrespectful manner again. Paul started getting Nasty and yelling at my husband and then he called 911 and told them it was an emergency. I too called 911 myself and explained to the dispatcher what had just happened. One Fuquay Police Officer came to the scene before another one arrived. I explained to the officer what happened and he was very nice and attentive and he thanked us for hanging around until he arrived. I told him that Paul's wife was in the process of doing my finger nails and that I don't even want her to finish because this was uncalled for. I told the officer that I will do a review about Pauls' customer service and how I will never patronize his establishment again. We laughed about the review. The officer went in the nail salon to get Pauls' side of the story which was quick and when he came out we laughed some more. My husband and I thanked the officer and he did the same in return and we left. Read Less
Grace Estelle
26 Apr 2018
REPORT
Came in to get a manicure and pedicure for prom, left with a cuticle bleeding from the buffing tool used with acrylic nails, and a cut on my toe from the pedicure which has become infected even with a... Read More
Came in to get a manicure and pedicure for prom, left with a cuticle bleeding from the buffing tool used with acrylic nails, and a cut on my toe from the pedicure which has become infected even with antibiotic cream on it in the days since I got them done. Read Less
John Woodson
24 Mar 2018
REPORT
Extremely impressive experience and wonderful service! I was pleased with a peaceful environment and friendly conversation. I would recommend to my closest friends.
Celia Cudney
20 Jan 2018
REPORT
BE WARNED!! I have been going to L & V Nail for a wail now, because they are close and convenient. However, I will NOT be returning due to the way they treat people and conduct business. Besides Paul,... Read More
BE WARNED!! I have been going to L & V Nail for a wail now, because they are close and convenient. However, I will NOT be returning due to the way they treat people and conduct business. Besides Paul, the owner's rude attitude and manners. L & V Nail has 3 major drawbacks. 1 They will NOT let you make an appointment any earlier than 2 or 3 days before you want it. 2 They will NOT take any walk-ins unless there is an available Tech when you walk-in the door, even if you offer to wait. 3 If something is wrong or has gone wrong with your nails Paul WILL be sure to blame you, the customer, for the issue. (Do not miss understand me. I have NOT had problems with my nails. I'm NOT a customer seeking revenge.) I have been present more than once when a customer has been turned away as a walk-in or are blamed for something to do with their nails when they have just sat down and are showing Paul or his wife what needs to be fixed with their nails. ** I REFUSE to due business with someone of their character or should I say with the lack of their character. ** Read Less
Becky Dail
19 Jan 2018
REPORT
I dropped the ball and forgot to schedule an appointment for my daughter to get her nails done for her 8th grade formal. They squeezed her in on a busy Friday afternoon and her nails came out beautif... Read More
I dropped the ball and forgot to schedule an appointment for my daughter to get her nails done for her 8th grade formal. They squeezed her in on a busy Friday afternoon and her nails came out beautiful. The techs are always kind and courteous when I go in and my nails always look great when I'm done. Read Less
Paula Freeman Hinson
12 Sep 2017
REPORT
I've been to many nail salons in the are. L&V is hands down the best in the area. They are professional & their prices are more than reasonable. They're very kind as well.
Lynne Anita Nap
23 Aug 2017
REPORT
Will only go here! They are the best! Really take their time and do a great job every time! Very competitive prices too! Cheaper than most salons! Service is amazing they really take pride in their wo... Read More
Will only go here! They are the best! Really take their time and do a great job every time! Very competitive prices too! Cheaper than most salons! Service is amazing they really take pride in their work!!! Read Less
Denise Dominguez
21 Jul 2017
REPORT
I've been coming here for years. Always completely satisfied with everyone who does my manis and pedis. Owners make sure I feel welcomed
Alicia Mosley
15 Jul 2017
REPORT
Walk in for a simple nail fix and the nail technician refuse to service me . He made a poor excuse of being busy and having appointments but there were only two people in there and 3 technicians. Both... Read More
Walk in for a simple nail fix and the nail technician refuse to service me . He made a poor excuse of being busy and having appointments but there were only two people in there and 3 technicians. Both technicians were almost done....What I needed would have only taken 10 minutes at the most! Never did he asked me if I was willing to wait. When He asked if I wanted to get a pedicure instead and I said no, his whole attitude went from shit to shitty..I was willing to give this place a try but after today I refuse to give them any of my money. I will continue to drive to Raleigh where my time and money is appreciated!!!!! Read Less
Niki Smith Carroll
23 May 2017
REPORT
I love this place not only is it across the street from me but they r very nice know me bye name go out of there way to make customers happy never had a bad experience Vicky and Paul r the best
Michelle Valentine Fournier
20 May 2017
REPORT
The nail technician (not the owner or his wife) rushed through the service and it was not relaxing at all. All of my nails were uneven and when I asked him to make them even he was not nice about it. ... Read More
The nail technician (not the owner or his wife) rushed through the service and it was not relaxing at all. All of my nails were uneven and when I asked him to make them even he was not nice about it. The owner came over to ask if I wanted 'round' and I said 'no, I just want even'. It was a very simple request that doesn't seem to be a problem anywhere else. I have been here before but not recently, but it's quite obvious that those who come in on a regular basis are treated very differently. All of the other clients in the nail salon were offered a beverage except for me. The owner apologized but seemed to want to blame it on a language barrier, which is not a really good reason, just an excuse. I'm glad that there are many other options in the area because I won't be back. Read Less
Jean Weathington Spencer
18 Feb 2017
REPORT
Walked in for a manicure, tried gel polish for the first time and loved it! Vicky did a great job, salon is very clean & relaxing - staff is friendly & goes out of their way to make you comfortable. ... Read More
Walked in for a manicure, tried gel polish for the first time and loved it! Vicky did a great job, salon is very clean & relaxing - staff is friendly & goes out of their way to make you comfortable. Definitely going back soon, highly recommend! Read Less
Sherrill Klaiman Jacobson
28 Jul 2015
REPORT
I love the service here and the quality of their work is unsurpassed - I won't go to anybody else.
Lori Stone Sturtevant
4 Apr 2015
REPORT
Love this place for over 2 years now! Heading up there tomorrow for some TLC!
Sharon Roberts
6 Dec 2014
REPORT
Since I've moved to NC this is the only place that I will go to . They are caring people . They always do a great job .
Rayna Jobe Reilly
28 Jun 2014
REPORT
They made my nails look great, but most importantly they appreciated me and took great care of me. It was a great experience. Thank you!
The owner is very rude which is bad for his business. Providing outstanding customer service should be important to him but clearly it's not.
Damon E White
9 May 2018
REPORT
☆☆☆☆☆
REPORT
The owner is very rude which is bad for his business. Providing outstanding customer service should be important to him but clearly it's not.
Monique White
9 May 2018
REPORT
☆☆☆☆☆
REPORT
I will never patronize this business again because the owner Paul is very Rude and Nasty. At first he comes off as being nice and respectful with manners but then he changes instantly. I asked him to ... Read More
I will never patronize this business again because the owner Paul is very Rude and Nasty. At first he comes off as being nice and respectful with manners but then he changes instantly. I asked him to file my big toe nail straight because it was crooked. He gave me a long song and dance about how he knows how to do nails and he's been doing this for a long time etc., and then he handed me the nail file and told me that I can do it myself. In my mind I already knew that this was going to be my last visit there. He left dead skin around my big toes so I asked him to please cut off the dead skin, he began running his hands through his hair as if I was asking for too much. When it was time for him to polish my toe nails I told him that I wanted French tips. He put the first coat of white on and I asked him for another coat and then he looked at me and told me to let him do this. He then proceeded to tell me with an attitude If I have a problem with my toe nails to call him in about two to three weeks and he will take care of it then. He also told me that he will do it this time but he will not do it again. I told him that I am a paying customer and that I should be able to get whatever it is that I want because I'm paying. I also let him know that this will be the last time that I will visit his establishment. He got up from his chair and said that's it and threw the nail instrument on the floor; his wife stepped in and finished my feet and then she started on my finger nails. I called my husband and told him what had transpired and I asked my him to bring me cash because I didn't feel comfortable using my debit card after Paul showed me his true colors. My husband came and brought me the cash and he told Paul do not talk to me in a disrespectful manner again. Paul started getting Nasty and yelling at my husband and then he called 911 and told them it was an emergency. I too called 911 myself and explained to the dispatcher what had just happened. One Fuquay Police Officer came to the scene before another one arrived. I explained to the officer what happened and he was very nice and attentive and he thanked us for hanging around until he arrived. I told him that Paul's wife was in the process of doing my finger nails and that I don't even want her to finish because this was uncalled for. I told the officer that I will do a review about Pauls' customer service and how I will never patronize his establishment again. We laughed about the review. The officer went in the nail salon to get Pauls' side of the story which was quick and when he came out we laughed some more. My husband and I thanked the officer and he did the same in return and we left. Read Less
Grace Estelle
26 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Came in to get a manicure and pedicure for prom, left with a cuticle bleeding from the buffing tool used with acrylic nails, and a cut on my toe from the pedicure which has become infected even with a... Read More
Came in to get a manicure and pedicure for prom, left with a cuticle bleeding from the buffing tool used with acrylic nails, and a cut on my toe from the pedicure which has become infected even with antibiotic cream on it in the days since I got them done. Read Less
John Woodson
24 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Extremely impressive experience and wonderful service! I was pleased with a peaceful environment and friendly conversation. I would recommend to my closest friends.
Celia Cudney
20 Jan 2018
REPORT
☆☆☆☆☆
REPORT
BE WARNED!! I have been going to L & V Nail for a wail now, because they are close and convenient. However, I will NOT be returning due to the way they treat people and conduct business. Besides Paul,... Read More
BE WARNED!! I have been going to L & V Nail for a wail now, because they are close and convenient. However, I will NOT be returning due to the way they treat people and conduct business. Besides Paul, the owner's rude attitude and manners. L & V Nail has 3 major drawbacks. 1 They will NOT let you make an appointment any earlier than 2 or 3 days before you want it. 2 They will NOT take any walk-ins unless there is an available Tech when you walk-in the door, even if you offer to wait. 3 If something is wrong or has gone wrong with your nails Paul WILL be sure to blame you, the customer, for the issue. (Do not miss understand me. I have NOT had problems with my nails. I'm NOT a customer seeking revenge.) I have been present more than once when a customer has been turned away as a walk-in or are blamed for something to do with their nails when they have just sat down and are showing Paul or his wife what needs to be fixed with their nails. ** I REFUSE to due business with someone of their character or should I say with the lack of their character. ** Read Less
Becky Dail
19 Jan 2018
REPORT
☆☆☆☆☆
REPORT
I dropped the ball and forgot to schedule an appointment for my daughter to get her nails done for her 8th grade formal. They squeezed her in on a busy Friday afternoon and her nails came out beautif... Read More
I dropped the ball and forgot to schedule an appointment for my daughter to get her nails done for her 8th grade formal. They squeezed her in on a busy Friday afternoon and her nails came out beautiful. The techs are always kind and courteous when I go in and my nails always look great when I'm done. Read Less
Paula Freeman Hinson
12 Sep 2017
REPORT
☆☆☆☆☆
REPORT
I've been to many nail salons in the are. L&V is hands down the best in the area. They are professional & their prices are more than reasonable. They're very kind as well.
Lynne Anita Nap
23 Aug 2017
REPORT
☆☆☆☆☆
REPORT
Will only go here! They are the best! Really take their time and do a great job every time! Very competitive prices too! Cheaper than most salons! Service is amazing they really take pride in their wo... Read More
Will only go here! They are the best! Really take their time and do a great job every time! Very competitive prices too! Cheaper than most salons! Service is amazing they really take pride in their work!!! Read Less
Denise Dominguez
21 Jul 2017
REPORT
☆☆☆☆☆
REPORT
I've been coming here for years. Always completely satisfied with everyone who does my manis and pedis. Owners make sure I feel welcomed
Alicia Mosley
15 Jul 2017
REPORT
☆☆☆☆☆
REPORT
Walk in for a simple nail fix and the nail technician refuse to service me . He made a poor excuse of being busy and having appointments but there were only two people in there and 3 technicians. Both... Read More
Walk in for a simple nail fix and the nail technician refuse to service me . He made a poor excuse of being busy and having appointments but there were only two people in there and 3 technicians. Both technicians were almost done....What I needed would have only taken 10 minutes at the most! Never did he asked me if I was willing to wait. When He asked if I wanted to get a pedicure instead and I said no, his whole attitude went from shit to shitty..I was willing to give this place a try but after today I refuse to give them any of my money. I will continue to drive to Raleigh where my time and money is appreciated!!!!! Read Less
Niki Smith Carroll
23 May 2017
REPORT
☆☆☆☆☆
REPORT
I love this place not only is it across the street from me but they r very nice know me bye name go out of there way to make customers happy never had a bad experience Vicky and Paul r the best
Michelle Valentine Fournier
20 May 2017
REPORT
☆☆☆☆☆
REPORT
The nail technician (not the owner or his wife) rushed through the service and it was not relaxing at all. All of my nails were uneven and when I asked him to make them even he was not nice about it. ... Read More
The nail technician (not the owner or his wife) rushed through the service and it was not relaxing at all. All of my nails were uneven and when I asked him to make them even he was not nice about it. The owner came over to ask if I wanted 'round' and I said 'no, I just want even'. It was a very simple request that doesn't seem to be a problem anywhere else. I have been here before but not recently, but it's quite obvious that those who come in on a regular basis are treated very differently. All of the other clients in the nail salon were offered a beverage except for me. The owner apologized but seemed to want to blame it on a language barrier, which is not a really good reason, just an excuse. I'm glad that there are many other options in the area because I won't be back. Read Less
Jean Weathington Spencer
18 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Walked in for a manicure, tried gel polish for the first time and loved it! Vicky did a great job, salon is very clean & relaxing - staff is friendly & goes out of their way to make you comfortable. ... Read More
Walked in for a manicure, tried gel polish for the first time and loved it! Vicky did a great job, salon is very clean & relaxing - staff is friendly & goes out of their way to make you comfortable. Definitely going back soon, highly recommend! Read Less
Sherrill Klaiman Jacobson
28 Jul 2015
REPORT
☆☆☆☆☆
REPORT
I love the service here and the quality of their work is unsurpassed - I won't go to anybody else.
Lori Stone Sturtevant
4 Apr 2015
REPORT
☆☆☆☆☆
REPORT
Love this place for over 2 years now! Heading up there tomorrow for some TLC!
Sharon Roberts
6 Dec 2014
REPORT
☆☆☆☆☆
REPORT
Since I've moved to NC this is the only place that I will go to . They are caring people . They always do a great job .
Rayna Jobe Reilly
28 Jun 2014
REPORT
☆☆☆☆☆
REPORT
They made my nails look great, but most importantly they appreciated me and took great care of me. It was a great experience. Thank you!