Horrible horrible horrible service!! The staff is extremely unpleasant. A place that should feel relaxing felt extremely cold and uninviting. There was no welcome and it seemed as if they were just running what appeared to be a well oiled machine but it turned out to be the most unprofessional experience I have ever had. No I will never ever returned due to my experience below and I should've trusted my gut instinct and gone to my regular place Nail Palace on Stratford Road (clean, professional, it doesn't smell like a nail salon but instead like a TRUE spa and even if you have to wait you are NEVER overlooked and the complimentary wine, champagne, water is just class) 1. went in as a walk-in and for A French manicure and a pedicure Four people followed behind me they were also all walk-ins. One by one I watched as each person was taken before me. 20 minutes later after two more walkins were given service, I was then told to sit in the pedicure chair. 2. Not only was the water scalding HOT I don't believe anyone even tested it before I putmy feet in. 3. After I sat down another woman walked in and was immediately taken care of. A technician sat her down took her purse and started her pedicure right away. 4. I looked at my watch and thought to myself… if someone does not start my pedicure in the next 10 minutes then I'm going to leave. I had already been there for 30 minutes. 5. At this point still no one had come over to greet me or even told me where the polishes were for me to select a color. 6. I got on the phone called my main place and asked what the wait time was. Although it was 20 minutes further away in the opposite direction of my home, I started to pack up my things to leave. 7. The manager or women in charge could care less and threw me a towel when she saw I was getting up to take my feet out of the water....Just so her floors wouldn't get wet. 8. I was fuming but to avoid making a scene and for the sake of time I walked out and left. If you want good quality service do NOT go to Village nail spa. If I could leave a "0" rating And no stars I would because they don't even deserve a star. Don't waste your time!!!! Read Less

Had an appointment at 6:00, finally got seated about 6:30 and waited about 10 more minutes in the chair before anyone started working on my nails. Was very disappointed in the man that did my nails, he seemed very distracted and in a big rush because he didn’t do half the things you do for a manicure. Was also disgusted because he didn’t use any clean utensils when working on my nails, usually they bring a bag that they open in front of you with their tools, he just kept grabbing things from under the table. My nails didn’t turn out very nice at all, they already have chips in them and I just got them done Monday. Read Less

Costumer service is very poor. I have gone multiple times hoping for a good experience but for some reason I always have some that seems like they have a nasty attitude and in a rush. I have only liked my nails once out of all the times I have goneRead Less

Great pedicure and manicure! They didn't rush even though it was packed for a Monday mid day. They give you a back massage with your manicure and they give you a really good leg massage during the pedicure! Will be coming back.Read Less

I see I am not the only one with a bad experience at this salon. Customer service is atrocious to say the least. I felt like I was bothering them by coming in for service, then they keep you waiting for so long. There are way too many other places to get my nail service in Clemmons to be subjected to the nonchalance of the workers here. Read Less

The only reason this isn't five stars is because of it constantly being busy. Forget walking in on a weekend. First time here and I came 15 minutes after it opened and there was already a 30-45 minute wait. That being said, SO glad I decided to make an appointment for later in the morning. This is by far the best pedicure experience I've had in years (had Nik, she was great!!) Technicians take their time and do a fabulous job. Only other comment would be that if you're looking for a specific or wide range of colors, you might want to bring your own. Ok selection but nothing extensive. Read Less

I came at 630 pm on a weekday afternoon after a recommendation by a friend. They were packed and were scheduled to close at 730. I told the man at the counter that I had walked in to see if they had time to do a set of acrylics and a basic pedicure that night but since it was so packed, I figured he would recommend I make an appointment for Saturday. He said they had time that night and sat me at a pedicure chair. I say all this because it was obvious they were busy but they said they could get me, but I waited in the chair 20 minutes before a lady came to start my pedicure and while she did a good job, it took a long time. By 720 they hadn't started on my fingernails so I asked if I needed to make an appointment on Saturday because they were about to close and the same man said it was okay and they could still finish me that night. There were about 7-10 other customers in there with me so I thought possibly the closing time was just a guideline. I went to sit down for a full set of acrylics and the man seemed to rush really fast through it. I understood it was after closing but I had asked twice if I needed to come back on Saturday since they had made me wait for a pedicure for 20 minutes. I had red nail polish on and the man didn't fully remove it from the edges of my nails. I kept assuming he would remove it all throughout the process so by the time it was obvious he wasn't, it was too late and I was changing to light pink polish so the red edges were still visible. The man did help me when I nicked some of the nail polish off while trying to pull cash out of my wallet at the end and the lady who gave me the pedicure was nice, but I was there until 815 and it was obvious they were rushing with everyone to get them out. That is definitely understandable considering how late it was, I just wish they wouldn't have told me they could fit in what I wanted if they didn't have enough staff to do it (especially after I mentioned twice I could come in Saturday). This salon seemed clean and had a nice atmosphere and nice staff, but I would definitely recommend making an early appointment or walking in during the first half of the day only. Read Less

I was a regular for several months after moving to Clemmons.  I routinely had SNS and went to the same person every 2 weeks or so.  Service was fine at first but after time passed the quality went down hill.  Never offered lotion, was rushed in and out, nails didn't last as long and chipped.  The last time my nail tech ripped all of my SNS nails off instead of soaking which was extremely painful and that was the last straw.  Getting my nails done is a treat for me and I will not return. Read Less

I use to love going to this place but this last week when I got a gel polish it looked great. But less than a week later my nails turned from a light purple to a muddy brown color. When I called to get this fixed the only thing they would do it paint a gel color over it but now remove and repaint my nails. After telling me I must have done something to stain them. Read Less

This place is wonderful! The staff is friendly, knowledgeable and courteous. Had a manicure and pedicure. Loved the hot rock massage on feet and calves! The french manicure was absolutely the best I've ever had...am very pleased. I will be returning! Go...and take a friend! Read Less