I showed her pictures of a haircut that I wanted to get and I figured she got the point. But she didn't, she isn't that knowledgable about what kind of hairstyles work with what face shapes. Her goal is to rip you off and I say that because she said the hair wash and blow dry was included in the $35 price but she never washed my hair and didn't give me a first timer discount either even though it says on her brochure that the salon does. And I'm not exaggerating when I say this was the worst haircut I have ever gotten and the worst rip off ever. She basically took $35 for a basic trim and the hairstyle overall turned out terrible. Never coming back here again and wouldn't recommend this place for haircuts. Read Less

Hair cut was a huge disappointment. 65$ for a haircut that didn't make a smidge of a difference, is ridiculous. I do NOT recommend going to this salon for a haircut. The lady was nice who cut my hair, and that's why i give 2 stars instead of 1, but she did a horrible job. WHAT A WASTE OF MONEY AND TIME! I can't speak for the nail or spa services but the hair services was terrible. Read Less

Amazing experience getting a pedi, gel mani, and threading. They were very nice and took time to make sure my nails looked perfect!! I had always been hesitant of threading, but my brows look even better now than when I get them waxed. Fair pricing, friendly, and great customer service! Picture is of my French style gel mani. Read Less

I checked out the shop because of the good reviews and the 25% discount for new customers. I liked that the business is almost full service. It offers services for hair, nails, waxing and eyelash extensions. I had a manicure and pedicure. I didn't have an appointment so Trinity did 1/2 of the manicure and Sarah completed my services. Both of them did an excellent job. The salon is very clean. I will definitely return. Read Less

Trinity is AMAZING!!!! I went in wanting a SNSdip manicure and I'm so glad she suggested I try the gel instead.  I have beautiful long naturally oval shaped nails, and Trinity explained both pros and cons of SNS Dip and Gel.. she explained all my options and waited patiently for me to come to a decision... I really appreciated that being most nails salons don't even ask what I want, they just ignore my request and implement their own. I will be seeing her again as she is the best I've come across since moving to Ballantyne.  Ask for the Virginia nails  .  Prior to meeting trinity, I've come to the conclusion that most Charlotte nails salon were the same.. dull and sub par quality ... Trinity is from Virginia and the way she does nails, no one in Ballantyne comes close to her quality! Read Less

Will I be back?  No.  Too many other nail places to try to find the right one.Manicurist? Maria I think.  Very nice young lady.Manicure was poorly filed.  I asked for rounded.  She attempted to do square which was a mess.  I told her post pedi that I did not want my manicure done in the pedicure chair.  She did it anyway.  Cuticles not cleaned up well enough because it was a rush job.  Someone was waiting.Pedicure - Good but my left big toe only had half a second coat so I walked around with my toe looking only half done. Read Less

I stopped in here on a whim as I needed a haircut badly, and quickly. I checked the reviews before going in, and beside the great reviews, I saw haircuts at $25! Trinity (and her 2 lovely young daughters) greeted me warmly. She told me about a pedicure special and both together would cost $60. I was sold since I was expecting a hair cut to be around that much anyway. It was a Tuesday afternoon I believe, and other than a happy customer who just had her eyelashes done, I was the only customer for a bit. It made for a very relaxing and enjoyable afternoon. Best pedicure I've ever had. I didn't get much more than a trim, but Trinity made sure to listen to what I wanted and did not want. I would highly recommend this Salon for anyone. Read Less

Stopped in for a manicure pedicure based on the Yelp reviews and I was very pleased.  They offer 25% off your first service with them on Yelp.   They had a special which was cheaper that day so it was $30.  The two women there were very sweet and personable and also helped me choose the perfect colors for my nails.  Highly recommend these sweet ladies and I loved that I could book online even last minute.  They also have a hair salon if you need those services as well. Read Less

Trinity is AMAZING! Best cut & color I've ever had. Going next week for a mani pedi with my Mom. She cut my Mom's hair too and she looks 10 year younger. The salon is super clean and so inviting. i can't say enough good things about our experience there. Read Less

I had a very relaxing and educational pedicure and manicure! Maria explained each step to me as she was going along. I love how my nails look! I left the appointment feeling pampered. I plan to be back! Read Less

After having an all together bad experience getting a full acrylics done, I went to Trinity for help! My nails looked awful. Most of them had detached and fallen out and I was questioning wether I should continue getting my nails done. I must admit, I was a handful since I was so nervous to have another botched job. But I had no reason to be nervous, Trinity is amazing! First of all, she is so sweet and very customer oriented. She patiently waited for me to change my mind again and again about color and style. With her help, I was able to choose what I wanted. Second, she did something that not all nail technicians do! After applying the acrylic and shaping the nails, she asked me to look at my nails, make sure I was happy with it and if I saw something not to my liking, to let her know. All the technicians I have seen get mad at me if I point out minor errors, it felt nice to know she wanted to ensure I was 100% satisfied with her work. Third, my nails looked great!! Trinity is so detail oriented and made sure they looked on point before I left. Overall this was a 10 star experience! I highly recommend Serenity Salon and Spa **I'm sharing pics of my nails after Trinity was done and my nails now; 2 weeks later they still look great! Read Less

The lashes were crooked and look cheap. I have another visit already paid for but I wont be going back. Now i have to pay to get them removed b/c they look awful. They have no education in eyelash extensions. Read Less

I loved the service at Serenity salon, both Trinity and Meredith were very patient with my requests and took their time with my gel manicure and pedicure. The salon is renovated and looks great and feels relaxing. I will definitely be back and glad I found a place I feel comfortable and know will receive outstanding service . Read Less

TRINITY IS AMAZING! I was a new client and she provided me with the best service. She gave me quality time and really made sure I was happy. I've gone to so many nail salons in the area and she's by far the best! High quality products and clean salon! She was fabulous and took her time! She even stayed late for me just so I would be happy! I wish I could give her 10 stars! My nails look beautiful and healthy! Will return!!!! I will add pictures! Read Less

My husband purchased a groupon for Valentines Day for me here. I had a great manicure and pedicure! The owner is an absolute sweetheart and Meredith was a delite also! The salon is super cute and clean! I will be back!:) Read Less

I had a hard time finding a good nail place in Ballantyne, but I found Serenity salon where I can not only get my nails done but also waxing, haircuts and facials!! Trinity is the owner and she's lovely going to her salon is my new happy placeRead Less

So glad I received a gift card from this salon! Excellent experience. Trinity was kind, easy to talk to and did an excellent job. She educated me on how to take better care of my nails, offered wine and paid very close attention to detail. Beautiful clean new salon. Will absolutely be back and I am extremely picky! Wonderful! Read Less

I called Trinity Dec 26 if she would be willing to do a quick wax before I left for vacation. I had been calling around for a last minute scheduling and she had the most competitive prices. I usually go to European Wax Center but the next time I'm in NC I will be going to her. Trinity is so meticulous and very detail-oriented. She made sure I was symmetrical and every hair was gone! It was such a great experience and she knows the best techniques to make it as painless as possible. She is also very sweet and patient, even though they had working men over for renovations she made sure I was comfortable. I got a bikini with a butt strip, tummy strip, and underarm wax. If I had gone to European Wax Center I would have only been able to afford the bikini. Everybody is different but my underarms still have very little hair just starting to grow back (current date is Feb 1st). I highly recommend this place. Read Less

Serenity Salon & Spa provided exceptional nail service! I have been to several salons in Charlotte looking for the right fit and found it with Trinity, at this salon. The staff there is accommodating and wants to make sure you leave a happy customer. I got a gel manicure and the color selection was just enough and not overwhelming with color options. Also, you are encouraged to make appointments so that you can have quality attention to detail. Overall a great addition to South Charlotte and I already booked my next appointment. Read Less

Serenity Salon & Spa provided exceptional nail service!  I have been to several salons in Charlotte looking for the right fit and found it with Trinity, at this salon.  The staff there is accommodating and wants to make sure you leave a happy customer.  I got a gel manicure and the color selection was just enough and not overwhelming with color options.  Also, you are encouraged to make appointments so that you can have quality attention to detail.  Overall a great addition to South Charlotte and I already booked my next appointment.P.S.  They are a full-service salon and you can get all your beauty needs met in one location. Read Less