Well, I'm not sure what to say. For sure, this is a very nice salon. The massage chairs are amazing, you're offered a drink when you sit, and they line the foot tub with plastic. Prices are reasonable... Read More
Well, I'm not sure what to say. For sure, this is a very nice salon. The massage chairs are amazing, you're offered a drink when you sit, and they line the foot tub with plastic. Prices are reasonable, and I chose the mid-range pedicure. The problem occurred while the woman was scrubbing my heels. She was rather zealous, and I was thinking, "You know, that's actually kind of painful", when I looked at my foot and saw there was blood. Not much, mind you, actually very little, which is why I was surprised that it hurt as much as it did. It was on the side of my heel, so it does receive some pressure when I walk.She was surprised to see that when I told her and apologized immediately. She dripped some sort of disinfectant when I asked her to and I told her I did not want to put the abrasion in the water again. She continued on, but the abrasion kept hurting, and I especially felt it when she started putting lotion on my legs. I asked how often the tubs are disinfected and she told me "All the time, and we always put these liners in." I asked her to stop and she did immediately, asking if I wanted alcohol (for the abrasion, not for me). It STUNG when she applied the alcohol. I told her to go ahead and put polish on, and she did a fine job of applying polish. She even slid my flip flop on without touching the polish. She did not charge me and was very apologetic. So I'm conflicted about my rating. On one hand, mistakes happen. I get that. But I feel like at a salon, the stakes can get pretty high if you get a cut there. I am not really an anxious person, and by all appearances Soho seems to have sound sanitation practices, but I admit to feeling pretty anxious right now about an infection. I am also not vindictive and am a reasonable person, so I am not going to broadcast the person's name, and I am also aware that you can get an infection anywhere. If she had dismissed my concerns and charged me full price regardless, yeah, I'd be pretty pissed. But neither happened and she accepted responsibility, and I do think it was an accident and happens rarely. Read Less