Always great experiences. Such a great place! I won’t go anywhere else! Everyone is so friendly! And not too pricey! I make my appointments every other week with Kimberly and love it every time!!! Love coming here!! Highly recommend (: Read Less

Today I went to the Burlington,NC location to do my acrylic nails & pedicure and my over all experience was fantastic! They were very friendly and answered any questions that I had. It gets very full and walk-ins are welcome but I suggest making an appointment if you don’t want to wait. I found my new to go nail place!,very happy customer 👩🏻💅🏻❤️ Read Less

Would not recommend this place! I got a gel mani and regular pedi for 63 dollars! Most other places you can get the same thing for 50. It's not even the price that's a big deal but in relation to the quality it's not even worth it. I do have short nails and they filed them down to be even shorter which was annoying. It was busy and they were rushing so the polish is on my skin and my nails. The person that did my pedi also cut me on my ankle with his nail. Terrible quality for such a high price. Read Less

I have been here several times and I will be honest the first couple times weren't the best. Just like any place you have to get lucky with a good person, and for this location I HIGHLY recommend Lynn. I have never received such an amazing pedicure before, she is the best massager and does it for a long time. She also takes her time with everything! Schedule an appointment and you will be satisfied. Read Less

Worst eyebrow waxing experience EVER. Not only did she not say one word to me she rushed waxing me, ripping out a CHUNCK of my eyebrow. Being a makeup artist myself, at least I can cover it up! So horrifying. Read Less

My daughter went to elite nails on Tuesday.. for a "1" nail fix ... well that one nail and repaint cost $40???? She had gotten SNS nails done 3 weeks ago at the beach and loved them... but one nail came off and wanted to get that fixed.. well if it cost $35 for a new full set of SNS and all she did was repair one nail.. needless to say the nail tech couldn't crack one smile and was to busy face timing her friends while doing my daughters nails.. well she said $40 and we tipp...ed her $5.00.. well to my understanding I thought they took the old SNS off and done a new set considering the $40 pricing... my daughter said no.. she only fixed one nail and repainted them.. 2 hours later the coating was peeling ... by the second day all of them were peeling off.. I called at 730 and told the person about the issue she said they can fix tomorrow bc they take their last customer at 8pm and no one is there to fix it .. its 730pm.. and hours says 9pm ???????? Well we finally went in today>> after explaining the situation which they looked at us like we were the problem...one tech why she charge you that much??? Well please tell me why she charged me that much and other tech just rudely said sit down and started filing her nails and said let's put 2 coats on maybe it won't peel again??? Maybe??? Maybe yah should of soaked my daughters nails and redone them since yah charged her for a full set anyways and maybe a complimentary card or discount or refund!!!! The service was horrible... they didn't wanna help after we done paid for a service which was horrible and horribly done...I guess it was not their problem bc they already got paid... but you don't run a business like that nor treat paying customers that way either.. horrible service and horrible Experience for my daughter.... word of mouth can hurt your business so maybe yah should Re-evaluate how yah business is ran especially when handling customer service to paying customers !!!!! Mehr anzeigen Read Less

I have been here many, many times and always had a pleasant experience until tonight. To start off, before my pedicure started the nail tech asked me if I wanted the elite (their top pedicure package, $45) and I told him yes. After I had shellac applied to my toes, normally you have several different massages with different lotions/oils while your feet are in wax (this is not my first elite pedicure), but what I actually received was a quick "rub down" with oil, feet put in w...ax, and that was it. When I asked where the rest of my pedicure was I was told that I was not paying attention and it was all done. Mind you, my mother is sitting next to me getting the same exact pedicure with all the correct steps (that I did not receive). I told the manager, Emily, and she proceeded to tell me that she asked the nail tech and he said I was not paying attention and she said that I could not expect a 2 hour long pedicure (it had barely been 45 minutes). This is the ELITE pedicure, $45! I can get a 30-45 min pedicure for $28, why would I pay $45. I usually don't get this upset, but it is very rude when the manager basically calls you a liar and that you aren't paying attention. Like I said I have been getting pedicures from Elite for years & have never had this kind of service. I will not be coming back, and not because of just this isolated experience, but the way I was treated by the manager, Emily. This was very rude, and not how you should treat customers. Not to mention another nail tech across the room was also telling me he completed all the steps (and she knows this, even though she was doing a pedicure during this time ). I was offered another massage after all this, but would you want another massage after that kind of experience? At this point I was very upset, and left. I'm sure after the way I was treated I wouldn't doubt that Emily will leave a smart remark, but just know you lost two good paying customers no matter how you respond. I will add that the tech doing my mom's nails, Kimberly, was great and she really enjoyed her pedicure. Mehr anzeigen Read Less

I absolutely love this salon. I have been coming here for years and I feel like I'm at home when I am there. The employees actually take the time to form a relationship with you and remember your name when you return. Emily, Lilly, Amy and Kim are my favorites so ask for them! Read Less

If I could I'd give it no stars. First time going. The young man wearing a silver watch rushed me to pick a color. I showed him a picture of how I wanted them he didn't bother to look and just said " OK ". I wanted almond shape I got round. My nails were shaped uneven. Different sizes some are wider and longer than the others. Very disappointing for a place that looks 5 stars inside very beautiful place inside but bad customer service.Read Less

I have had good experiences here getting my toes done, but lately, they have been pushy and become more expensive, so I can't give them 5 stars. It is clean, the chairs are nice, and my toes have always come out nicely. Read Less

Worst place I've ever went to have my nails done. Not only did they put some on crooked, they didnt go all the way back to the cuticle with the polish and after leaving and my nails were dry they were so jagged that they snaged on all my clothes. I will never waste my money there again! Read Less

This place is horrible that's true! It's terrible! . First time here and last time!! Ok let me explain. I wanted pink and white, spent $50 and the woman did a horrible job. The pink and white came out thick and crooked on my thumb, when I told her she said my thumb was crooked.... Not true!.....but I gave her the benefit of the doubt and let her finish the job. The end result was.......omg!!! my nails look like toenails they were too big for my petite hands.... Not a good look! ( I ask nicely) if she can make it look more natural she was insulted and said it does look natural!!... Not true!! Well I payed her and I also bought their cuticle oil so all together $60. plus I gave her a tip. (Again being nice). Well I left and not even two weeks just about five days, what happens? the nail on my thumb that was crooked broke off and the pink was lifting, so I needed a filling already!! So I went back with my husband told another lady what happend and she ask me if I want the same girl to do my nails and I said not really do you have someone else so this guy comes up to me he's very very rude and asks me what is the problem? I told him to look at my nails. He points to a chair and says sit here like I'm a dog, doesn't even say oh I'm sorry for your experience...he grabs my hands like if he doesn't want to do the job, and keep in mind my husband is watching this so he tells him "hey man calm down" at this point I just want him to hurry up and finish my nails, but the guy keeps talking to one of his employees in Vietnamese not knowing that my husband and I speak Vietnamese very well, the guy was saying terrible things about us in his language.. being Very disrespectful and rude. Well my husband said in Vietnamese I understand you. The guy was very very shocked he almost turned white and stop talking completely and just continue to do my nails. End result the guy finished and my husband wanted to pay the guy and the guy said no it's okay just leave and don't come back being very rude again well I persistently said I want to pay and he said no! so we left.... Well that's my experience hope you enjoyed it because I didn't!! Read Less

I went here for a quick eyebrow wax. I also wanted to patronize because one of my favorite nail techs works here. When I pulled up I noticed 2 girls sitting on the bench outside. Later, one of them was to do my eyebrow wax. She was lazy and sloppy. My eyebrows are peeling and there is a scratch on the left brow area. My first and last time at this establishment. Read Less

Disappointing to see this place continue to lower their standards in terms of customer service and quality of products.  Instructed to sit in a specific spot and then told to move after I'd already been soaking my feet because they needed that chair for someone else. I obliged as I didn't want to make a scene but this is no way to treat a customer and completely ridiculous and rude.  Polish on toes  chipped after one day and mani still had that tacky feeling after an hour! Read Less