Normally I don't cheat on my nail salon for reasons that will be mentioned below.My best friend & I were having a girl's day since it was Super Bowl Sunday.We were in her neck of the woods, El Bronx (... Read More
Normally I don't cheat on my nail salon for reasons that will be mentioned below.My best friend & I were having a girl's day since it was Super Bowl Sunday.We were in her neck of the woods, El Bronx (yes, I said El Bronx & yes, I know this establishment is located in Yonkers), & this is the nail salon that she goes to.So I said screw it.For aesthetics & ambiance, the place is 5 stars.Everything else, sucks.I was frustrated through out my whole experience.The place was pretty empty for a Sunday which I found odd, because every other nail salon I've been to on the weekend is usually packed.I had my own color (yes, I'm that person that brings her own everything to the nail salon), but I had to help my friend pick out a color.They had a limited Essie collection.The OPI selection was bigger, but still seems like less than other nail salons.Didn't have to wait too long to be seated in the pedicure chair.My best friend and I were seated next to each other.They brought her a bottle of water but didn't bring me one.Apparently they give one to all of their customers, I didn't sweat it though because I had to tinkle anyway.While Gladys was preparing for my pedicure, I mentioned to her that I had the gel color powder on my nails & I wanted to soak them off multiple times.She told me that we'll do that later.I was confused because at my nail salon, if I'm getting a mani/pedi, they wrap fingers up before doing the pedicure so by time the pedicure is over, the gel just comes right off.But of course, silly me for being logical & efficient!No complaints on the pedicure.It wasn't the worst & definitely wasn't the best either.While my feet were wrapped up in the hot towel, she proceeds to take a nail file to start taking the color powder off of my nails & that's when I was starting to get super annoyed.I told her about 3 times before, "I would like to soak these off", "It would be easier if you just soak them off", "Don't file them off!"So she realizes that they won't file off easily, so the then wraps them up.My pedicure is basically over, so now we're going to spend more time taking this powder off of my nails.Luckily I soaked one hand off at home (I fell asleep before I could do both hands & I regret that now.So we get to the manicure station, and she start unwrapping my nails.The foil literally was on my fingers for 3 minutes.She starts pushing with the cuticle pusher, then she goes and gets the drill.Heifer, I told you no file why would you think I would accept a drill.She saw the look on my face and stopped immediately & went and got a bowl with some acetone.You would think this fancy ass salon would use the color powder technology or at least proper removal techniques.I inhaled so much dust from the other technicians using drills it's ridiculous.FYI: If you're getting a gel manicure, a drill should not be anywhere near your nails!So Gladys struggled to get the color powder off of my nails because she was impatient.This is how the removal process went:2 minute acetone soak.Pushing & Filing.Frustration.1 minute acetone soak.Pushing & filing.Acetone dip on 1 finger.Pushing & filing.Needless to say, she shaved down my nails & now we're both frustrated.While my friend was sitting under the dryer, they were cleaning up because closing time was relatively soon. (At this point it was 6:35pm - 6:40pm, closing time is 7pm)All the nail techs start leaving, so it's only the woman that operates the front desk that's left.At 6:48pm, she turns off all the lights.I understand you close at 7pm, but that's rude. We weren't imposing our stay, you took too long to get to her. She's supposed to leave with wet nails because of that?And why does a regular ass mani/pedi cost $40.My nail salon I can get a gel manicure & pedicure for that price.I can get a regular mani/pedi, designs on the ring finger, & my eye brows waxed for LESS.I feel like they're charging for the ambiance & stupid marbles they put in the manicure bowl.We were better off going to a nail salon in the hood with how we were treated.Pretentious business with horrible customer service. Read Less