Not friendly at all.  As a matter of fact down right rude!!! They charge you for nail kits??? For a buffer and filer and the kicker is if you go back there and don't bring it they charge you again!!!! Plus it's way too expensive. Read Less

I wanted to like this place. Everyone was friendly and it looked clean and peaceful. I booked an apt for a manicure for myself  and a pedicure for my sister.  My sister changed her mind and decided she wanted a manicure instead. They were very kind and said no problem. She wanted a French and was told it was $5 more. We picked out our colors.     So, they laid down a tissue to put our hands on. They did not soak our nails in anything. The lady cutting my nails cut my finger? I'm not even sure how she did this. She thinks it was from the filing? I never had anyone cut my finger during a manicure before ever. My sisters nails were done in about 10 minutes but then the lady kept going back and taking off the color/ fixing the color. My shellac manicure is fine not great looking but I never got a hand massage with lotion or anything. Not even a warm towel. Nothing. A $30 manicure took almost 20 minutes with a cut finger, shaped nails, pushed back cuticles and a color.  My nails were shellac so they used the UV light and were dry. After my sisters manicure she was instructed to just "sit still and let them dry"  bc apparently they don't have a nail dryer there.     Then for the kicker- both the ladies wrapped up the filer and buffer in a bag and said "here you can keep the ones we used today on you. You can keep it on your car or wherever" . Then we go to check out and I see THEY CHARGED US AN ADDITIONAL $3 per "nail kit"  an extra $6 for something that they gave us that I don't even need/want. We thought it was a gift/part of the manicure. Nope turns out they charge you for that. $54 later for 2 crappy manicures (which claims on their website the manicure is 30 minutes long) it was definitely not. Thank God I had a gift card here because I could never imagine having to spend my money on this. Maybe other services are better there? But not the nail service unfortunately. Read Less

I just had my first facial in years and decided to try Polished. Nina was my aesthetician and briefly described the products they use. She asked about my main concerns (mild to moderate acne and aging) and then got to work. Covered with a heated blanket and listening to soothing music while Nina worked on my face, I almost fell asleep. I chose the Classic Spa-tini Facial, which is customized for your concerns. Nina applied lots of delicious smelling concoctions to my face and neck, massages my hands and forearms before siding them into heated mitts, and massaged my neck and shoulders. She even asked about my regular skincare routine and made some suggestions. Finally, Nina applied a luxurious balm to my lips - they've never felt so smooth!The atmosphere was hip and friendly. Nina was warm and professional, as were the other staff I encountered. They offered me 20% off as a new client, which was a nice bonus. One thing that surprised me was when I asked Nina when I should come back, she said 12-16 weeks! Any other time I've had a facial, they insisted I needed to come every 4-6 weeks. Nina said as long as I kept up a good skincare routine at home, 12-16 weeks was fine. I felt like I was not being oversold, which is always nice. I booked my next facial before leaving. Polished has their menu online - including prices. They also offer massages, waxing, body treatments, and mani/pedi. I found other places that were less expensive but saw many so-so reviews. I'm planning on scheduling a massage soon too. I could not think of one thing Polished could do better as far as facials go. Of course, we'd all love lower prices but compared to other, sightly less expensive facials I've had, this place is definitely worth it. Read Less

Not so polished...we went in for pedicures a few weeks ago after reading positive reviews.  When we first walked in, the woman attending to the front desk was chatting with our nail technicians.  They never broke their conversation nor made eye contact with us.  We were left there staring at them while they finished discussing someone's BMW.  This made for a horrendous first impression and we should have left then.  We went back for our service and both techs began.  About 3 minutes in, the receptionist came back and informed my tech that someone she was expecting was here to see her.  She rudely interrupted my service and left for 6 minutes.  She then came back and rushed through the service.  She smeared one of my toes while polishing it and cursed under her breath.  The website advertises the service to be 45 minutes, this was barely 30 minutes, even including the 6 minute "break" she took to visit with her guests.  We went there for a relaxing, quality service and walked out frustrated that we had wasted our time and money.  Never again. Read Less

Can't say enough wonderful words to describe my experience at Polished.  I've been a client for a few years now and have seen a tremendous improvement in my almost 60 year old skin and have received many compliments on how good it looks.  The staff is friendly and the utmost professionals.  Don't ever hesitate to book an experience....you'll be as hooked as I am!!! Read Less